Exam 14: Managing Communication

Bonnie has had a bad day. She is venting to her supervisor about her problems. Bonnie is using communication to ________.

Communication that takes place among employees on the same organizational level is called lateral communication.

The final link in the communication process is ________.

Intonation refers to gestures, facial expressions, and other body movements that convey meaning.

Which one of the following is true for the communication process?

On average, an individual must hear new information three times before he or she truly understands.

George has prepared a memorandum explaining the objectives of the work team. Some of the production workers have come to George to ask for clarification about the memorandum. This represents the ________ aspect of the communication process.

In the all-channel network, communication flows ________.

Suggestion boxes are a good idea, but if they are used, ________.

Listening is an active search for meaning, whereas ________ is passive.

The informal organizational communication network is known as the chain.

Rick believes that it might be more effective if incoming market-based information and outgoing responses and directions were to flow through a central figure, the regional sales manager for each region. He, therefore, prefers the ________ network for communication.

Which one of the following is a way for managers to overcome the barriers to communication?

When Sam went to the human resource manager and applied for transfer to the new facility, he was participating in which type of organizational communication?

Making the complex simple is one of the elements of effective persuasion.

Many production employees began to talk among themselves about whether they wanted to transfer to a new production facility in a neighboring town. What type of communication is this?

Despite the company's open door policy, Victoria's office door remained closed for the better part of the day because she was performing ________.

While Victor was explaining a problem that was frustrating him, his manager smiled widely. Victor wanted to wipe the smirk off the manager's face in a none too friendly manner. What went wrong here?

When a person tells his or her manager what the manager wants to hear, which one of the following barriers to effective interpersonal communication is the person using?

A current and continuing concern of electronic communication is the possibility of being hacked.