Question 1

Control techniques can be quite different for different countries. The differences are primarily in the ________.

Accepted Answer

A)  types of tasks that employees perform in various countries 
B)  way employees respond to the controlling measures 
C)  strategic orientation of each technique 
D)  measurement and corrective action steps of the control process 
A)  types of tasks that employees perform in various countries 
B)  way employees respond to the controlling measures 
C)  strategic orientation of each technique 
D)  measurement and corrective action steps of the control process D

Question 2

Ruth, a financial consultant, determines her client's leverage ratio to be very high. What suggestion could Ruth give to help the firm reduce its leverage ratio?

Accepted Answer

A)  Increase the money supply by selling a part of its assets. 
B)  Pay back part of its debts to improve the ratio. 
C)  Maintain more current assets than current liabilities. 
D)  Reduce the sales to total assets ratio of the firm. 
A)  Increase the money supply by selling a part of its assets. 
B)  Pay back part of its debts to improve the ratio. 
C)  Maintain more current assets than current liabilities. 
D)  Reduce the sales to total assets ratio of the firm. B

Question 3

Employers establish specific policies defining theft and fraud and discipline procedures. This is an example of a concurrent control measure to control employee theft.

Accepted Answer

A) True 
 B)False  False

Question 4

Contours, Inc., knows each drill bit can cut approximately 100,000 holes before the hole size is smaller than the print specification so it changes drill bits after 95,000 uses. Contours, Inc., is using ________ control.

Accepted Answer

A)  preventive 
B)  predictive 
C)  feedforward 
D)  concurrent 
A)  preventive 
B)  predictive 
C)  feedforward 
D)  concurrent

Question 5

Job uncertainties and employee stress are factors that contribute to workplace violence.

Accepted Answer

A) True 
 B)False

Question 6

Raw, unanalyzed facts are called ________.

Accepted Answer

A)  data 
B)  information 
C)  database 
D)  factoids 
A)  data 
B)  information 
C)  database 
D)  factoids

Question 7

________ is measured by the costs of acquiring and transforming organizational resources into outputs.

Accepted Answer

A)  Input 
B)  Quality 
C)  Profit 
D)  Leverage 
A)  Input 
B)  Quality 
C)  Profit 
D)  Leverage

Question 8

What are the major reasons why the control function is important to managers?

Accepted Answer

Control is important because it's the on

Question 9

In a short essay, list and briefly explain the steps, processes, and best practices managers typically utilize in the control process. Provide examples where appropriate.

Accepted Answer

a. Measuring-the first step in the contr

Question 10

Mark recommends that the managers at Statco should identify how and why performance has deviated beyond the acceptable range of variation, and then correct the source of the deviation. Here, Mark is recommending ________.

Accepted Answer

A)  feedforward control 
B)  immediate corrective action 
C)  basic corrective action 
D)  concurrent control 
A)  feedforward control 
B)  immediate corrective action 
C)  basic corrective action 
D)  concurrent control

Question 11

Leverage ratios measure an organization's ability to meet its current debt obligations.

Accepted Answer

A) True 
 B)False

Question 12

In a short essay explain feedforward, concurrent, and feedback controls and provide an example for each one.

Accepted Answer

Feedforward control is the most desirabl

Question 13

Workplace violence is a difficult problem for managers to handle. Managers can take anticipatory steps to control workplace violence. Provide a few suggestions.

Accepted Answer

Managers can implement feedforward contr

Question 14

Sometimes the French fries are rather pale, other times they are golden, sometimes they are quite dark. Anna cooks them according to how much time she has available between customers. The variation in appearance can be attributed to ________.

Accepted Answer

A)  customer demand 
B)  the fact that there is no performance standard 
C)  differences in the potatoes 
D)  emphasis of quantity over quality 
A)  customer demand 
B)  the fact that there is no performance standard 
C)  differences in the potatoes 
D)  emphasis of quantity over quality

Question 15

Contours, Inc., uses its budget for labor hours as a ________ tool.

Accepted Answer

A)  preventive 
B)  concurrent 
C)  feedforward 
D)  feedback 
A)  preventive 
B)  concurrent 
C)  feedforward 
D)  feedback

Question 16

Statco, Inc., has struggled to meet projected revenues for each of the past ten quarters. The firm hired Mark Adams to design a control system and offer suggestions to improve the firm's performance. Which one of the following is a key activity that the proposed control system should perform?

Accepted Answer

A)  organizational planning 
B)  organizational structuring 
C)  performance measurement 
D)  corporate governance 
A)  organizational planning 
B)  organizational structuring 
C)  performance measurement 
D)  corporate governance

Question 17

Blanca nods as she watches her new employee as he executes the steps in making French fries. Her purpose is to make sure he follows the instructions exactly as given. Blanca is using ________.

Accepted Answer

A)  personal observation 
B)  statistical reports 
C)  mentoring 
D)  nonverbal feedback 
A)  personal observation 
B)  statistical reports 
C)  mentoring 
D)  nonverbal feedback

Question 18

Donald discovers major flaws in the packaging department. He consults the production manager and formulates control measures to improve packaging. Here, Donald is using the ________ control.

Accepted Answer

A)  feedback 
B)  reactive 
C)  concurrent 
D)  feedforward 
A)  feedback 
B)  reactive 
C)  concurrent 
D)  feedforward

Question 19

Helen noticed employee theft has increased. She has considered several options to deal with this loss. Which one of the following is likely to be the most effective concurrent control?

Accepted Answer

A)  Carefully screen job applicants using honesty testing. 
B)  Publicly announce thefts when they are discovered. 
C)  Dismiss any employee involved in theft. 
D)  Publicize progress in reducing theft. 
A)  Carefully screen job applicants using honesty testing. 
B)  Publicly announce thefts when they are discovered. 
C)  Dismiss any employee involved in theft. 
D)  Publicize progress in reducing theft.

Question 20

The first step in the control process is ________.

Accepted Answer

A)  setting the desired standards 
B)  measuring actual performance 
C)  comparing performance against expectations 
D)  enforcing managerial control 
A)  setting the desired standards 
B)  measuring actual performance 
C)  comparing performance against expectations 
D)  enforcing managerial control

Control techniques can be quite different for different countries. The differences are primarily in the ________.

Ruth, a financial consultant, determines her client's leverage ratio to be very high. What suggestion could Ruth give to help the firm reduce its leverage ratio?

Employers establish specific policies defining theft and fraud and discipline procedures. This is an example of a concurrent control measure to control employee theft.

Contours, Inc., knows each drill bit can cut approximately 100,000 holes before the hole size is smaller than the print specification so it changes drill bits after 95,000 uses. Contours, Inc., is using ________ control.

Job uncertainties and employee stress are factors that contribute to workplace violence.

Raw, unanalyzed facts are called ________.

________ is measured by the costs of acquiring and transforming organizational resources into outputs.

What are the major reasons why the control function is important to managers?

In a short essay, list and briefly explain the steps, processes, and best practices managers typically utilize in the control process. Provide examples where appropriate.

Mark recommends that the managers at Statco should identify how and why performance has deviated beyond the acceptable range of variation, and then correct the source of the deviation. Here, Mark is recommending ________.

Leverage ratios measure an organization's ability to meet its current debt obligations.

In a short essay explain feedforward, concurrent, and feedback controls and provide an example for each one.

Workplace violence is a difficult problem for managers to handle. Managers can take anticipatory steps to control workplace violence. Provide a few suggestions.

Sometimes the French fries are rather pale, other times they are golden, sometimes they are quite dark. Anna cooks them according to how much time she has available between customers. The variation in appearance can be attributed to ________.

Contours, Inc., uses its budget for labor hours as a ________ tool.

Statco, Inc., has struggled to meet projected revenues for each of the past ten quarters. The firm hired Mark Adams to design a control system and offer suggestions to improve the firm's performance. Which one of the following is a key activity that the proposed control system should perform?

Blanca nods as she watches her new employee as he executes the steps in making French fries. Her purpose is to make sure he follows the instructions exactly as given. Blanca is using ________.

Donald discovers major flaws in the packaging department. He consults the production manager and formulates control measures to improve packaging. Here, Donald is using the ________ control.

Helen noticed employee theft has increased. She has considered several options to deal with this loss. Which one of the following is likely to be the most effective concurrent control?

The first step in the control process is ________.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Filters

Exam 18: Monitoring and Controlling

Control techniques can be quite different for different countries. The differences are primarily in the ________.

Ruth, a financial consultant, determines her client's leverage ratio to be very high. What suggestion could Ruth give to help the firm reduce its leverage ratio?

Employers establish specific policies defining theft and fraud and discipline procedures. This is an example of a concurrent control measure to control employee theft.

Contours, Inc., knows each drill bit can cut approximately 100,000 holes before the hole size is smaller than the print specification so it changes drill bits after 95,000 uses. Contours, Inc., is using ________ control.

Job uncertainties and employee stress are factors that contribute to workplace violence.

Raw, unanalyzed facts are called ________.

________ is measured by the costs of acquiring and transforming organizational resources into outputs.

What are the major reasons why the control function is important to managers?

In a short essay, list and briefly explain the steps, processes, and best practices managers typically utilize in the control process. Provide examples where appropriate.

Mark recommends that the managers at Statco should identify how and why performance has deviated beyond the acceptable range of variation, and then correct the source of the deviation. Here, Mark is recommending ________.

Leverage ratios measure an organization's ability to meet its current debt obligations.

In a short essay explain feedforward, concurrent, and feedback controls and provide an example for each one.

Workplace violence is a difficult problem for managers to handle. Managers can take anticipatory steps to control workplace violence. Provide a few suggestions.

Sometimes the French fries are rather pale, other times they are golden, sometimes they are quite dark. Anna cooks them according to how much time she has available between customers. The variation in appearance can be attributed to ________.

Contours, Inc., uses its budget for labor hours as a ________ tool.

Statco, Inc., has struggled to meet projected revenues for each of the past ten quarters. The firm hired Mark Adams to design a control system and offer suggestions to improve the firm's performance. Which one of the following is a key activity that the proposed control system should perform?

Blanca nods as she watches her new employee as he executes the steps in making French fries. Her purpose is to make sure he follows the instructions exactly as given. Blanca is using ________.

Donald discovers major flaws in the packaging department. He consults the production manager and formulates control measures to improve packaging. Here, Donald is using the ________ control.

Helen noticed employee theft has increased. She has considered several options to deal with this loss. Which one of the following is likely to be the most effective concurrent control?

The first step in the control process is ________.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Filters