Question 1

According to Robert L. Katz, managers need to have technical, interpersonal, and conceptual skills.

Accepted Answer

A) True 
 B)False  True

Question 2

The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a ________.

Accepted Answer

A)  traditional committee structure 
B)  traditional pyramid structure 
C)  modern matrix structure 
D)  flexible structure 
A)  traditional committee structure 
B)  traditional pyramid structure 
C)  modern matrix structure 
D)  flexible structure B

Question 3

Two of Brent's subordinates have not been getting along, a situation that has now interfered with their productivity. When Brent meets with them to resolve the conflict, he is engaged in ________.

Accepted Answer

A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
A)  planning 
B)  organizing 
C)  leading 
D)  controlling C

Question 4

Ethan is the president of his organization. Therefore, ________.

Accepted Answer

A)  he should be very sound in his technical skills 
B)  he can manage with limited financial skills 
C)  conceptual skills are the most important skills that Ethan requires 
D)  his interpersonal skills are not important 
A)  he should be very sound in his technical skills 
B)  he can manage with limited financial skills 
C)  conceptual skills are the most important skills that Ethan requires 
D)  his interpersonal skills are not important

Question 5

Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________.

Accepted Answer

A)  performing clerical duties 
B)  personal achievement 
C)  helping others accomplish their work goals 
D)  supervising groups rather than individual employees 
A)  performing clerical duties 
B)  personal achievement 
C)  helping others accomplish their work goals 
D)  supervising groups rather than individual employees

Question 6

In today's workplace, ________.

Accepted Answer

A)  women are more likely than men to be promoted into management 
B)  many employees perform work that in the past was considered managerial activities 
C)  women tend to be more effective supervisors than men 
D)  most organizations have eliminated the title of manager 
A)  women are more likely than men to be promoted into management 
B)  many employees perform work that in the past was considered managerial activities 
C)  women tend to be more effective supervisors than men 
D)  most organizations have eliminated the title of manager

Question 7

Because of the emphasis her company has placed on sustainability, Darlene, a first-line manager, must now consider ________.

Accepted Answer

A)  her company's stock trading price 
B)  the impact of her department's waste on the environment 
C)  how to retain employees even during an expanding economy 
D)  her employees' non-work obligations when scheduling workers 
A)  her company's stock trading price 
B)  the impact of her department's waste on the environment 
C)  how to retain employees even during an expanding economy 
D)  her employees' non-work obligations when scheduling workers

Question 8

Organizing includes ________.

Accepted Answer

A)  setting organizational goals 
B)  hiring organizational members 
C)  motivating organizational members 
D)  determining who does what tasks 
A)  setting organizational goals 
B)  hiring organizational members 
C)  motivating organizational members 
D)  determining who does what tasks

Question 9

Technical skills become less important as a manager moves into higher levels of management.

Accepted Answer

A) True 
 B)False

Question 10

________ involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them.

Accepted Answer

A)  Leading 
B)  Managing 
C)  Planning 
D)  Organizing 
A)  Leading 
B)  Managing 
C)  Planning 
D)  Organizing

Question 11

Innovation is confined to high-tech and other technologically sophisticated organizations.

Accepted Answer

A) True 
 B)False

Question 12

An automobile manufacturer increased the total number of cars produced while keeping the production costs the same. The manufacturer ________.

Accepted Answer

A)  increased its equity 
B)  increased its efficiency 
C)  increased its effectiveness 
D)  increased its effort 
A)  increased its equity 
B)  increased its efficiency 
C)  increased its effectiveness 
D)  increased its effort

Question 13

When Joe checks the amount of output that the employees have completed and the number of units that have been rejected, he is performing which of the following management functions?

Accepted Answer

A)  controlling 
B)  leading 
C)  evaluating 
D)  monitoring 
A)  controlling 
B)  leading 
C)  evaluating 
D)  monitoring

Question 14

________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

Accepted Answer

A)  Middle managers 
B)  Top managers 
C)  Production managers 
D)  Research managers 
A)  Middle managers 
B)  Top managers 
C)  Production managers 
D)  Research managers

Question 15

Ralph's search for new technologies that can be used in the production processes of his plant is an example of which type of management skill?

Accepted Answer

A)  conceptual 
B)  communication 
C)  effectiveness 
D)  monitor 
A)  conceptual 
B)  communication 
C)  effectiveness 
D)  monitor

Question 16

Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals.

Accepted Answer

A)  effectiveness; efficiency 
B)  efficiency; effectiveness 
C)  effort; efficiency 
D)  efficiency; experience 
A)  effectiveness; efficiency 
B)  efficiency; effectiveness 
C)  effort; efficiency 
D)  efficiency; experience

Question 17

An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________.

Accepted Answer

A)  an assembly line worker 
B)  a laborer 
C)  a manager 
D)  a salesperson 
A)  an assembly line worker 
B)  a laborer 
C)  a manager 
D)  a salesperson

Question 18

________ developed a categorization scheme for defining what managers do, consisting of ten different but highly interrelated roles.

Accepted Answer

A)  Henri Fayol 
B)  Abraham Maslow 
C)  Henry Mintzberg 
D)  Peter Drucker 
A)  Henri Fayol 
B)  Abraham Maslow 
C)  Henry Mintzberg 
D)  Peter Drucker

Question 19

Disturbance handler is one of Mintzberg's interpersonal roles.

Accepted Answer

A) True 
 B)False

Question 20

In traditionally structured organizations, managers can be classified as first-line managers, middle managers, or top managers.

Accepted Answer

A) True 
 B)False

According to Robert L. Katz, managers need to have technical, interpersonal, and conceptual skills.

The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a ________.

Two of Brent's subordinates have not been getting along, a situation that has now interfered with their productivity. When Brent meets with them to resolve the conflict, he is engaged in ________.

Ethan is the president of his organization. Therefore, ________.

Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________.

In today's workplace, ________.

Because of the emphasis her company has placed on sustainability, Darlene, a first-line manager, must now consider ________.

Organizing includes ________.

Technical skills become less important as a manager moves into higher levels of management.

________ involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them.

Innovation is confined to high-tech and other technologically sophisticated organizations.

An automobile manufacturer increased the total number of cars produced while keeping the production costs the same. The manufacturer ________.

When Joe checks the amount of output that the employees have completed and the number of units that have been rejected, he is performing which of the following management functions?

________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

Ralph's search for new technologies that can be used in the production processes of his plant is an example of which type of management skill?

Whereas is concerned with the means of getting things done, is concerned with the ends, or attainment of organizational goals.

An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________.

________ developed a categorization scheme for defining what managers do, consisting of ten different but highly interrelated roles.

Disturbance handler is one of Mintzberg's interpersonal roles.

In traditionally structured organizations, managers can be classified as first-line managers, middle managers, or top managers.

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 1: Managers and You in the Workplace

According to Robert L. Katz, managers need to have technical, interpersonal, and conceptual skills.

The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a ________.

Two of Brent's subordinates have not been getting along, a situation that has now interfered with their productivity. When Brent meets with them to resolve the conflict, he is engaged in ________.

Ethan is the president of his organization. Therefore, ________.

Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________.

In today's workplace, ________.

Because of the emphasis her company has placed on sustainability, Darlene, a first-line manager, must now consider ________.

Organizing includes ________.

Technical skills become less important as a manager moves into higher levels of management.

________ involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them.

Innovation is confined to high-tech and other technologically sophisticated organizations.

An automobile manufacturer increased the total number of cars produced while keeping the production costs the same. The manufacturer ________.

When Joe checks the amount of output that the employees have completed and the number of units that have been rejected, he is performing which of the following management functions?

________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

Ralph's search for new technologies that can be used in the production processes of his plant is an example of which type of management skill?

Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals.

An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________.

________ developed a categorization scheme for defining what managers do, consisting of ten different but highly interrelated roles.

Disturbance handler is one of Mintzberg's interpersonal roles.

In traditionally structured organizations, managers can be classified as first-line managers, middle managers, or top managers.

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Whereas is concerned with the means of getting things done, is concerned with the ends, or attainment of organizational goals.