Exam 7: Managing Change and Innovation

Alison has an idea for improving the efficiency of her work area. When she approached her supervisor, she was asked to shepherd the idea through the approval, implementation, and evaluations processes. Alison has become a ________.

Which of the following is a favorable condition that will facilitate a cultural change?

________ is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.

After several expansions and acquisitions that resulted in duplicate positions of several administrative functions, U.S. Big Corp. decided to reorganize itself around customers rather than around functions. This would amount to a change in ________.

Which type of change might include a shift from a functional to a product structure?

Design thinking can do for innovation what TQM did for quality.

Which of the following is a structural variable that supports innovation?

During the great recession, average household discretionary income declined. Families sought less expensive alternatives for luxury items. Producers adjusted by offering lighter-weight, lower-cost items. These producers changed their ________.

When a member of her team offers an "off-the-wall" solution to a team problem, Martina has to contend with what cultural variable?

Which one of the following would be considered a disruptive innovation?

An increase in the diversity of his department has led to conflict and animosity. To reduce this and allow his team to become more productive, Lemuel has asked the Human Resources department to provide ________ for his people.

The term skunk works refers to________.

Back2Work is considering replacing the receptionist who answers the phone with an automated answering system. Back2Work should ________ to reduce resistance to this change.

When Joshua proposed cross-training his employees so absences and vacations would not pose such a problem in productivity, his employees objected. Their resistance came from their ________.

Edwin would like to increase the level of creativity and innovation in his department. One step he could take would be to ________.

New Ideas, Inc., focuses on new ideas, uses technology that changes frequently, and has strong competition in the market. This situation describes what metaphor of change?

Cultural change is most likely to take place when ________.

"If it's not one thing, it's another. We just get used to doing things one way and suddenly that's not good enough anymore. It's a new machine here, a new manager there, changing customer demands-it never ends!" This is an example of ________.

According to Kurt Lewin, increasing the driving forces is a means of ________.

________ involves exchanging something of value for an agreement to lessen the resistance to the change effort.