Exam 15: Understanding and Managing Individual Behavior

Peter, an assistant manager, exhibits a distinct lack of emotional involvement with his colleagues and subordinates. His entire focus is on achieving the goals he sets, no matter what course he has to take to get there. These traits lead an observer to conclude that Peter ________.

According to the Big Five Model of personality, a person who has a wide range of interests and is imaginative, fascinated with novelty, artistically sensitive, and intellectual is described as ________.

Organizational behavior is concerned only with group interactions.

Individuals with low self-esteem are more susceptible to external influence than are people with high self-esteem.

Organizational citizenship behavior is discretionary behavior that is not part of an employee's formal job requirements.

Holland's theory proposes that satisfaction is highest and turnover lowest when ________.

Bryan has heard that one of his best subordinates is not happy with his job and is thinking of leaving the company. Which one of the following would help Bryan retain this employee?

People who identify opportunities, show initiative, take action, and persevere until meaningful change occurs are said to have ________ personalities.

Job satisfaction tends to increase as income increases.

Cognitive dissonance is any incompatibility or inconsistency between attitudes or between behavior and attitudes.

Which one of the following is true for organizational citizenship behavior (OCB)?

Perceived organizational support is the degree to which an employee identifies with a particular organization and its goals.

________ is employees' general belief that their organization values their contribution and cares about their well-being.

The ________ component of attitude is based on emotions.

Describe the Big Five Model. List and discuss the five personality traits that are based on the Big Five Model of personality.

The influence that models have on an individual is determined by the amount of attention the model gives to the learner.

Research indicates that satisfied employees have lower levels of turnover while dissatisfied employees have higher levels of turnover.

When we make judgments about the behavior of other people, we tend to underestimate the influence of external factors and to overestimate the influence of internal factors. This tendency is called the self-serving bias.

In the Big Five Model of personality, ________ refers to the degree to which someone is good-natured, cooperative, and trusting.

Brianne has been coming in late and producing less recently, obviously dissatisfied with her job. Her supervisor would like to know how to deal with these behaviors so they don't spread to other employees. His wisest course of action would be to ________.