Question 1

Discuss whether there are gender differences regarding emotions.

Accepted Answer

The common belief is that women are more emotional than are men. Evidence confirms that women are more emotionally expressive than are men, they experience emotions more intensely, and tend to "hold onto" emotions longer than men. They also display more frequent expressions of both positive and negative emotions, except anger. Evidence from a study of participants from 37 different countries found that men consistently report higher levels of powerful emotions like anger, whereas women report more powerless emotions like sadness and fear. Thus, there are some sex differences in the experience and expression of emotions.

Question 2

Green Earth, an environmental organization in Oklahoma, recently recruited Phyllis Galvan as a project coordinator. Galvan's manager has noticed that ever since she has joined, she has been extremely positive about her work and takes up challenges without complaining. In addition, she maintains a positive ambience by helping out colleagues and smiling at everyone she interacts with. Her behavior has had a positive effect on her colleagues who have started behaving in a similar manner now. Which of the following concepts is demonstrated in this example?

Accepted Answer

A)  emotional dissonance 
B)  Ben Franklin effect 
C)  unit bias 
D)  anchoring effect 
E)  emotional contagion 
A)  emotional dissonance 
B)  Ben Franklin effect 
C)  unit bias 
D)  anchoring effect 
E)  emotional contagion E

Question 3

________ refers to inconsistencies between the emotions people feel and the emotions they project.

Accepted Answer

A)  Collective efficacy 
B)  Emotional dissonance 
C)  Social loafing 
D)  Positivity offset 
E)  Self-concordance 
A)  Collective efficacy 
B)  Emotional dissonance 
C)  Social loafing 
D)  Positivity offset 
E)  Self-concordance B

Question 4

Wanda Elder works as a human resource executive. Being helpful is inherent in her nature and she regularly interacts with employees helping them understand their needs and ease difficulties. She reads emotional cues of people with ease and knows how to express her emotions without violating organizational norms. Which of the the following is Elder characterized by?

Accepted Answer

A)  high cognitive dissonance 
B)  low self-esteem 
C)  high emotional dissonance 
D)  high emotional intelligence 
E)  low job satisfaction 
A)  high cognitive dissonance 
B)  low self-esteem 
C)  high emotional dissonance 
D)  high emotional intelligence 
E)  low job satisfaction

Question 5

Which of the following is an argument used against emotional intelligence?

Accepted Answer

A)  It is not genetically influenced and thus is void of an underlying biological factor. 
B)  It does not have the capacity to predict criteria that matter. 
C)  It can be learned by experience. 
D)  It cannot be measured easily and measures of EI are diverse. 
E)  It is not closely related to intelligence and personality. 
A)  It is not genetically influenced and thus is void of an underlying biological factor. 
B)  It does not have the capacity to predict criteria that matter. 
C)  It can be learned by experience. 
D)  It cannot be measured easily and measures of EI are diverse. 
E)  It is not closely related to intelligence and personality.

Question 6

Which of the following is an example of surface acting?

Accepted Answer

A)  an employee expressing her true admiration for her colleague 
B)  an employee masking her emotions of distrust toward the management 
C)  an employee striving to like her job even though it feels uninteresting 
D)  an employee retorting back at an annoying customer 
E)  a colleague making an effort to get along with a difficult team mate 
A)  an employee expressing her true admiration for her colleague 
B)  an employee masking her emotions of distrust toward the management 
C)  an employee striving to like her job even though it feels uninteresting 
D)  an employee retorting back at an annoying customer 
E)  a colleague making an effort to get along with a difficult team mate

Question 7

Surface acting deals with felt emotions rather than displayed emotions.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements is most likely to be true regarding moods?

Accepted Answer

A)  Moods are always brought about by a specific event. 
B)  Moods last for a very short period of time such as a few seconds. 
C)  As compared to emotions, moods are more likely to be clearly revealed by facial expressions. 
D)  Moods are more fleeting than emotions. 
E)  Moods are cognitive in nature. 
A)  Moods are always brought about by a specific event. 
B)  Moods last for a very short period of time such as a few seconds. 
C)  As compared to emotions, moods are more likely to be clearly revealed by facial expressions. 
D)  Moods are more fleeting than emotions. 
E)  Moods are cognitive in nature.

Question 9

When Ariana Winter is told that her dog has been killed by a car, she feels deeply saddened. Her feelings are then overcome by a surge of anger at the car driver. However minutes later, she is able to laugh and talk about the good memories spent with her pet. What is one of the reasons that Winter's reaction can be categorized as an emotion?

Accepted Answer

A)  Its cause is general and ambiguous. 
B)  It lasted for a brief time period. 
C)  It is not action-oriented. 
D)  It is a negative feeling. 
E)  It is cognitive in nature. 
A)  Its cause is general and ambiguous. 
B)  It lasted for a brief time period. 
C)  It is not action-oriented. 
D)  It is a negative feeling. 
E)  It is cognitive in nature.

Question 10

Zach is a pharmaceutical sales representative and must put on a smile everyday at work with his clients. Discuss the emotional labor experienced by Zach. Explain the significance of emotional intelligence demanded of Zach in order to be successful, and how he applies his emotions and moods in his job.

Accepted Answer

Zach has to engage in surface acting on

Question 11

Tiffany Crowe works as a showroom executive at a clothing boutique in London. Today, she is in a positive mood and instantly greets and smiles at a customer who walks into the store. The customer feels welcomed by her response. While browsing the store, Crowe helps the customer with products and passes on her positive mood to the customer. The customer leaves the store feeling content with a smile on her face. Which of the following best describes this situation?

Accepted Answer

A)  emotional contagion 
B)  positivity offset 
C)  cognitive dissonance 
D)  framing effect 
E)  bandwagon effect 
A)  emotional contagion 
B)  positivity offset 
C)  cognitive dissonance 
D)  framing effect 
E)  bandwagon effect

Question 12

________ is a pure marker of low negative affect.

Accepted Answer

A)  Boredom 
B)  Nervousness 
C)  Contentment 
D)  Relaxation 
E)  Serenity 
A)  Boredom 
B)  Nervousness 
C)  Contentment 
D)  Relaxation 
E)  Serenity

Question 13

Negative affect is a mood dimension consisting of nervousness, stress and anxiety at the high end and relaxation, tranquility, and poise at the low end.

Accepted Answer

A) True 
 B)False

Question 14

Elvira wants to hire three new customer service representatives. She is considering using a measure of EI to help select her new employees. Explain what EI is and how it could be useful for Elvira for the job that she's hiring for, and the reasons why she should not depend entirely on the EI measures for her selection.

Accepted Answer

Emotional intelligence (EI) is a person'

Question 15

Which of the following is a generic term that covers a broad range of feelings that people experience?

Accepted Answer

A)  affect 
B)  knowledge 
C)  insight 
D)  attention 
E)  cognition 
A)  affect 
B)  knowledge 
C)  insight 
D)  attention 
E)  cognition

Question 16

Explain how stress affects emotions and moods.

Accepted Answer

Stressful daily events at work such as a

Question 17

The expression of emotions in speeches can be a critical element that makes people accept or reject a leader's message.

Accepted Answer

A) True 
 B)False

Question 18

________ are caused by a specific event, are very brief, and accompanied by distinct facial expressions.

Accepted Answer

A)  Emotions 
B)  Perceptions 
C)  Attitudes 
D)  Moods 
E)  Reactions 
A)  Emotions 
B)  Perceptions 
C)  Attitudes 
D)  Moods 
E)  Reactions

Question 19

________ refers to the tendency of people to associate two events when in reality there is no connection.

Accepted Answer

A)  Affect intensity 
B)  Focusing effect 
C)  Distinction bias 
D)  Omission bias 
E)  Illusory correlation 
A)  Affect intensity 
B)  Focusing effect 
C)  Distinction bias 
D)  Omission bias 
E)  Illusory correlation

Question 20

Depressed people are more likely than others to use heuristics, or rules of thumb, to help make good decisions quickly.

Accepted Answer

A) True 
 B)False

Discuss whether there are gender differences regarding emotions.

________ refers to inconsistencies between the emotions people feel and the emotions they project.

Which of the following is an argument used against emotional intelligence?

Which of the following is an example of surface acting?

Surface acting deals with felt emotions rather than displayed emotions.

Which of the following statements is most likely to be true regarding moods?

________ is a pure marker of low negative affect.

Negative affect is a mood dimension consisting of nervousness, stress and anxiety at the high end and relaxation, tranquility, and poise at the low end.

Which of the following is a generic term that covers a broad range of feelings that people experience?

Explain how stress affects emotions and moods.

The expression of emotions in speeches can be a critical element that makes people accept or reject a leader's message.

________ are caused by a specific event, are very brief, and accompanied by distinct facial expressions.

________ refers to the tendency of people to associate two events when in reality there is no connection.

Depressed people are more likely than others to use heuristics, or rules of thumb, to help make good decisions quickly.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 4: Emotions and Moods

Discuss whether there are gender differences regarding emotions.

________ refers to inconsistencies between the emotions people feel and the emotions they project.

Which of the following is an argument used against emotional intelligence?

Which of the following is an example of surface acting?

Surface acting deals with felt emotions rather than displayed emotions.

Which of the following statements is most likely to be true regarding moods?

________ is a pure marker of low negative affect.

Negative affect is a mood dimension consisting of nervousness, stress and anxiety at the high end and relaxation, tranquility, and poise at the low end.

Which of the following is a generic term that covers a broad range of feelings that people experience?

Explain how stress affects emotions and moods.

The expression of emotions in speeches can be a critical element that makes people accept or reject a leader's message.

________ are caused by a specific event, are very brief, and accompanied by distinct facial expressions.

________ refers to the tendency of people to associate two events when in reality there is no connection.

Depressed people are more likely than others to use heuristics, or rules of thumb, to help make good decisions quickly.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters