Question 1

Which of the following reward systems is likely to reinforce team effort and commitment?

Accepted Answer

A)  job sharing 
B)  gainsharing 
C)  piece-rate pay 
D)  merit-based pay 
E)  skill-based pay 
A)  job sharing 
B)  gainsharing 
C)  piece-rate pay 
D)  merit-based pay 
E)  skill-based pay B

Question 2

Which of the following represents the three general categories into which the key components of effective teams are grouped?

Accepted Answer

A)  internal, external, and peripheral factors 
B)  basic, functional, and strategic factors 
C)  cardinal, central, and secondary factors 
D)  context, composition, and process factors 
E)  standard, segregated, and advanced factors 
A)  internal, external, and peripheral factors 
B)  basic, functional, and strategic factors 
C)  cardinal, central, and secondary factors 
D)  context, composition, and process factors 
E)  standard, segregated, and advanced factors D

Question 3

Which of the following pairs of personality dimensions contribute to high team effectiveness?

Accepted Answer

A)  introversion and reflexivity 
B)  type A and type B 
C)  reflexivity and submissiveness 
D)  conscientiousness and openness to experience 
E)  perfectionism and rule consciousness 
A)  introversion and reflexivity 
B)  type A and type B 
C)  reflexivity and submissiveness 
D)  conscientiousness and openness to experience 
E)  perfectionism and rule consciousness D

Question 4

Jason Jones has been asked to assemble an eight-member self-managed work team of experienced employees to work on a project that combines the functional areas of research, production, marketing, and distribution. Jason is apprehensive about managing a team so large; he knows from prior experience that larger teams do not always result in greater productivity. Jason has also been informed by the management that this team is being established as the project must progress according to the predetermined timeline. The work lagging behind by one division will cause a cumulative delay in all the successive stages of the project's execution. Which of the following measures, if adopted by Jason, would best ensure that the team members are working efficiently?

Accepted Answer

A)  implementing a training program to provide the team members with the necessary technical and human relations skills for the project 
B)  discouraging team members from restricting themselves to their own functional areas by experimenting with and learning the job done by other members of the team 
C)  instructing the team members to finalize the plan for the project right at the beginning and ensuring that it is implemented without any changes 
D)  assigning the specific tasks of the project to each team member by keeping in mind their preference and abilities 
E)  implementing a group-based incentive he has planned for this team 
A)  implementing a training program to provide the team members with the necessary technical and human relations skills for the project 
B)  discouraging team members from restricting themselves to their own functional areas by experimenting with and learning the job done by other members of the team 
C)  instructing the team members to finalize the plan for the project right at the beginning and ensuring that it is implemented without any changes 
D)  assigning the specific tasks of the project to each team member by keeping in mind their preference and abilities 
E)  implementing a group-based incentive he has planned for this team

Question 5

GoAir, a low-cost airline, has created a team made up of employees from production, planning, quality control, tooling, design engineering, and information systems to automate the company's C-17 program. This team is most likely to be an example of a ________ team.

Accepted Answer

A)  command 
B)  cross-functional 
C)  self-managed work 
D)  problem-solving 
E)  task 
A)  command 
B)  cross-functional 
C)  self-managed work 
D)  problem-solving 
E)  task

Question 6

While discussing their marketing campaign for a new product, the members of the cross-functional team responsible for Carver Inc. realized that a couple of changes relating to their prior plan would be beneficial. The offer of a franchising that had earlier been brushed off by the company head was discussed thoroughly and it was decided that it would be implemented on a trial basis initially, and on full scale if found to work well. From the information provided, it can be concluded that this cross-functional team has a high degree of ________.

Accepted Answer

A)  demography 
B)  reflexivity 
C)  conformity 
D)  diversity 
E)  uncertainty 
A)  demography 
B)  reflexivity 
C)  conformity 
D)  diversity 
E)  uncertainty

Question 7

Hank Murphy was selected to develop an advanced personal communication device with his own self-managed work team. Hank was assured that resource allocation and timelines were flexible for this project provided the work was a cut above that provided by the rest of the employees. As a part of the project guidelines, Hank included the demand that the device being developed by the team should also be marketed exclusively by them without resorting to franchising or cobranding. This was to ensure that customers recognized the product as reflecting the values of their company. Work on this project began with a lot of vigor and once the device was developed, Hank's team implemented their marketing strategy. However, even three months after the product's release, visibility remained low in the market and many reviewers did not consider the device to be much of an innovation. Which of the following statements, if true, would indicate a lack of reflexivity in Hank's self-managed work team?

Accepted Answer

A)  Hank's team members developed multiple blueprints of the device which were thoroughly discussed, improvised, and synthesized into the final plan for the product. 
B)  In the first few weeks of the project, Hank had witnessed a moderate level of conflict between the team members as each one had his own idea about how best to go about this high-priority project. 
C)  The device was later marketed as a part of a national level tie-up with E-store outlets and did remarkably well in its second stint in the market. 
D)  In Hank's team, the members took accountability for the group's performance as a whole and reported their individual progress to him as well. 
E)  Hank's team used e-mail and instant messaging to communicate unique information when some of the team members were not available for face-to-face interactions. 
A)  Hank's team members developed multiple blueprints of the device which were thoroughly discussed, improvised, and synthesized into the final plan for the product. 
B)  In the first few weeks of the project, Hank had witnessed a moderate level of conflict between the team members as each one had his own idea about how best to go about this high-priority project. 
C)  The device was later marketed as a part of a national level tie-up with E-store outlets and did remarkably well in its second stint in the market. 
D)  In Hank's team, the members took accountability for the group's performance as a whole and reported their individual progress to him as well. 
E)  Hank's team used e-mail and instant messaging to communicate unique information when some of the team members were not available for face-to-face interactions.

Question 8

More and more organizations are resorting to teams as they represent a better way to use employee talents.

Accepted Answer

A) True 
 B)False

Question 9

Jean Wills, a trainer with Leverage Inc., is infuriated because the conference hall that she had booked for her morning session with a new batch of trainees will be occupied by the HR team for the day. Jean feels that the company only superficially commits to training and that it is not a priority as this lack of facilities for training is a recurring phenomenon. Recently, she had asked the HR department to supply printed copies of her material for the orientation and training modules to the new trainees, and HR refused, saying the soft copies available on the systems would suffice. Which of the following contextual areas is the source of problem between the training department and the HR department in this scenario?

Accepted Answer

A)  performance evaluation 
B)  reward systems 
C)  adequate resources 
D)  leadership 
E)  structure 
A)  performance evaluation 
B)  reward systems 
C)  adequate resources 
D)  leadership 
E)  structure

Question 10

People scoring high on ________ are valuable in teams because they're good at backing up fellow team members and at sensing when their support is truly needed.

Accepted Answer

A)  conscientiousness 
B)  positivity 
C)  emotional stability 
D)  agreeableness 
E)  openness to experience 
A)  conscientiousness 
B)  positivity 
C)  emotional stability 
D)  agreeableness 
E)  openness to experience

Question 11

Which of the following is not one of the key components of effective teams?

Accepted Answer

A)  team efficacy 
B)  company reputation 
C)  adequate resources 
D)  member flexibility 
E)  leadership and structure 
A)  team efficacy 
B)  company reputation 
C)  adequate resources 
D)  member flexibility 
E)  leadership and structure

Question 12

Which of the following statements represents a strategy that is desirable for making effective teams?

Accepted Answer

A)  Combining people with extremely high and extremely low abilities helps make a balanced team. 
B)  Individuals should ideally have one role in a team as multiple roles reduce their effectiveness and efficiency. 
C)  Diversity should be avoided as diverse teams involve a lot of conflict in day-to-day functioning. 
D)  If a natural work unit is larger, its size must be maintained for the nature of the job requires large teams. 
E)  The preference of individual members to work as a part of groups must be considered when forming teams. 
A)  Combining people with extremely high and extremely low abilities helps make a balanced team. 
B)  Individuals should ideally have one role in a team as multiple roles reduce their effectiveness and efficiency. 
C)  Diversity should be avoided as diverse teams involve a lot of conflict in day-to-day functioning. 
D)  If a natural work unit is larger, its size must be maintained for the nature of the job requires large teams. 
E)  The preference of individual members to work as a part of groups must be considered when forming teams.

Question 13

With a deadline approaching, all seven members of Sharon's product development team were working round-the-clock and still the work was not completed in time. After the project was completed, Sharon spoke individually with the members to determine the cause for this delay. Many members complained saying the work given to them was not in accordance with their roles, some were unclear about which team member to approach when faced with a problem, and many underestimated the time and effort the project demanded. This team is characterized by ________.

Accepted Answer

A)  a clear role allocation for all team members 
B)  dissimilar mental models 
C)  high degree of role clarity 
D)  excessively large team size 
E)  a strong climate of trust 
A)  a clear role allocation for all team members 
B)  dissimilar mental models 
C)  high degree of role clarity 
D)  excessively large team size 
E)  a strong climate of trust

Question 14

When teams are performing nonroutine activities, ________ stimulate discussion, promote critical assessment of problems and options, and can lead to better team decisions.

Accepted Answer

A)  task conflicts 
B)  disciplinary conflicts 
C)  relationship conflicts 
D)  resource allocation conflicts 
E)  discriminatory conflicts 
A)  task conflicts 
B)  disciplinary conflicts 
C)  relationship conflicts 
D)  resource allocation conflicts 
E)  discriminatory conflicts

Question 15

Which of the following statements is true regarding size of teams?

Accepted Answer

A)  The most effective teams have twelve to fifteen members. 
B)  When teams have excess members, cohesiveness declines. 
C)  As team size increases, social loafing decreases. 
D)  When teams have excess members, mutual accountability increases. 
E)  Members of large teams coordinate work better when pressed for time. 
A)  The most effective teams have twelve to fifteen members. 
B)  When teams have excess members, cohesiveness declines. 
C)  As team size increases, social loafing decreases. 
D)  When teams have excess members, mutual accountability increases. 
E)  Members of large teams coordinate work better when pressed for time.

Question 16

Alberto's team is developing a database for the water pollution data of three cities. Before he begins on this intensive project, he wants to improve the team efficacy of his team. Which of the following actions can Alberto take to increase team efficacy before the project starts?

Accepted Answer

A)  plan a team outing for the team members 
B)  make sure that his team is not comprised of more than nine people 
C)  spend considerable time evaluating team members and allocating proper roles for each 
D)  provide client's software and database training for all the team members 
E)  create team goals that are very challenging 
A)  plan a team outing for the team members 
B)  make sure that his team is not comprised of more than nine people 
C)  spend considerable time evaluating team members and allocating proper roles for each 
D)  provide client's software and database training for all the team members 
E)  create team goals that are very challenging

Question 17

When teams have excess members, cohesiveness and mutual accountability decline.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following will be useful in creating team players?

Accepted Answer

A)  technical training 
B)  professional training 
C)  job rotation 
D)  cross-training 
E)  negotiation training 
A)  technical training 
B)  professional training 
C)  job rotation 
D)  cross-training 
E)  negotiation training

Question 19

What is social loafing? How can the management undermine the tendency of social loafing?

Accepted Answer

Individuals can engage in social loafing

Question 20

Elle Appliances has recently released its "Elite" cooking range. The cooking appliances were advertised extensively with offers for early-bird buyers and assured refunds if the goods were found defective. This resulted in a lot of hype surrounding the goods and high levels of projected demand in the market. However, after its release in the market, the products failed to substantially add to the company's profits. When the venture failed to recover even the minimum projected returns, the marketing manager blamed the production department for the delays in production, while the production manager claimed that he was doing his best to dispatch stock on the predetermined days. Which of the following best explains the failure of this venture by Elle?

Accepted Answer

A)  The company priced the "Elite" cooking range at relatively low rates. 
B)  The company minimized its operating costs by using efficient production techniques. 
C)  The company followed a low inventory system. 
D)  Elle was a reputed company which enjoyed the loyalty of customers. 
E)  Elle had recently acquired one its major rival firms. 
A)  The company priced the "Elite" cooking range at relatively low rates. 
B)  The company minimized its operating costs by using efficient production techniques. 
C)  The company followed a low inventory system. 
D)  Elle was a reputed company which enjoyed the loyalty of customers. 
E)  Elle had recently acquired one its major rival firms.

Which of the following reward systems is likely to reinforce team effort and commitment?

Which of the following represents the three general categories into which the key components of effective teams are grouped?

Which of the following pairs of personality dimensions contribute to high team effectiveness?

GoAir, a low-cost airline, has created a team made up of employees from production, planning, quality control, tooling, design engineering, and information systems to automate the company's C-17 program. This team is most likely to be an example of a ________ team.

More and more organizations are resorting to teams as they represent a better way to use employee talents.

People scoring high on ________ are valuable in teams because they're good at backing up fellow team members and at sensing when their support is truly needed.

Which of the following is not one of the key components of effective teams?

Which of the following statements represents a strategy that is desirable for making effective teams?

When teams are performing nonroutine activities, ________ stimulate discussion, promote critical assessment of problems and options, and can lead to better team decisions.

Which of the following statements is true regarding size of teams?

Alberto's team is developing a database for the water pollution data of three cities. Before he begins on this intensive project, he wants to improve the team efficacy of his team. Which of the following actions can Alberto take to increase team efficacy before the project starts?

When teams have excess members, cohesiveness and mutual accountability decline.

Which of the following will be useful in creating team players?

What is social loafing? How can the management undermine the tendency of social loafing?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 10: Understanding Work Teams

Which of the following reward systems is likely to reinforce team effort and commitment?

Which of the following represents the three general categories into which the key components of effective teams are grouped?

Which of the following pairs of personality dimensions contribute to high team effectiveness?

GoAir, a low-cost airline, has created a team made up of employees from production, planning, quality control, tooling, design engineering, and information systems to automate the company's C-17 program. This team is most likely to be an example of a ________ team.

More and more organizations are resorting to teams as they represent a better way to use employee talents.

People scoring high on ________ are valuable in teams because they're good at backing up fellow team members and at sensing when their support is truly needed.

Which of the following is not one of the key components of effective teams?

Which of the following statements represents a strategy that is desirable for making effective teams?

When teams are performing nonroutine activities, ________ stimulate discussion, promote critical assessment of problems and options, and can lead to better team decisions.

Which of the following statements is true regarding size of teams?

Alberto's team is developing a database for the water pollution data of three cities. Before he begins on this intensive project, he wants to improve the team efficacy of his team. Which of the following actions can Alberto take to increase team efficacy before the project starts?

When teams have excess members, cohesiveness and mutual accountability decline.

Which of the following will be useful in creating team players?

What is social loafing? How can the management undermine the tendency of social loafing?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters