Question 1

The four elements that form the heart of operations strategy include:

Accepted Answer

A) Mission,distinctive competence,objectives,and internal analysis 
B) Mission,distinctive competence,internal analysis,and external analysis 
C) Mission,objectives,internal analysis,and external analysis 
D) Mission,distinctive competence,objectives,and strategic decisions 
E) Mission,objectives,strategic decisions,and analysis 
A) Mission,distinctive competence,objectives,and internal analysis 
B) Mission,distinctive competence,internal analysis,and external analysis 
C) Mission,objectives,internal analysis,and external analysis 
D) Mission,distinctive competence,objectives,and strategic decisions 
E) Mission,objectives,strategic decisions,and analysis D

Question 2

An example under the capacity area of strategic decisions in operations would be:

Accepted Answer

A) Make or Buy 
B) Permanent or temporary investment 
C) Handmade or machine-made 
D) High levels or low levels of inventory 
E) Flexible or hard automation 
A) Make or Buy 
B) Permanent or temporary investment 
C) Handmade or machine-made 
D) High levels or low levels of inventory 
E) Flexible or hard automation B

Question 3

Think of an example of any manufacturing (e.g.,3M)or service (e.g.,Southwest Airlines)firm.Briefly discuss in your own words the operations mission,order winner,order qualifiers and distinctive competence of the chosen firm(s).

Accepted Answer

Southwest Airlines Operations Mission: "The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth,friendliness,individual pride,and Company Spirit." (adopted from southwestairlines.com)Order Winner: High quality of service provided (fewer customer complaints),Low Price per ticket.Order qualifier: Safe and comfortable travel Distinctive Competence: Quick turnaround times,Point-to-Point Operations (No Hub and Spoke concept),Single Fleet of Airplanes (Boeing 737 aircrafts and hence maintenance is easier).

Question 4

Another term used for operations objectives is:

Accepted Answer

A) Order winners 
B) Order qualifiers 
C) Competitive priorities 
D) Distinctive competence 
A) Order winners 
B) Order qualifiers 
C) Competitive priorities 
D) Distinctive competence

Question 5

In the product imitator strategy,the order winner is _____ for the customer,while in product innovator strategy,the order winner is ______.

Accepted Answer

A) flexibility,price 
B) flexibility,quality 
C) quality,price 
D) price,quality 
E) price,flexibility 
A) flexibility,price 
B) flexibility,quality 
C) quality,price 
D) price,quality 
E) price,flexibility

Question 6

A decision has been made that suppliers will be chosen based on quality rather than cost.This is an example of which of the following?

Accepted Answer

A) Objective 
B) Mission 
C) Distinctive Competence 
D) Strategic decision 
A) Objective 
B) Mission 
C) Distinctive Competence 
D) Strategic decision

Question 7

What are five focused initiatives with which a company should start its sustainability journey?

Accepted Answer

(1)Eliminate air,water,and landfill poll

Question 8

How do the operations strategic decisions differ for a product imitator strategy versus a product innovator strategy?

Accepted Answer

Superior processes vs.superior products.

Question 9

Make or buy is an example of what type of strategic decision?

Accepted Answer

A) Inventory 
B) Process 
C) Quality 
D) Capacity 
E) None of the above 
A) Inventory 
B) Process 
C) Quality 
D) Capacity 
E) None of the above

Question 10

At Disney,"Making People Happy" is an example of:

Accepted Answer

A) Operations Mission 
B) Corporate Strategy 
C) Business Strategy 
D) Operations Strategy 
A) Operations Mission 
B) Corporate Strategy 
C) Business Strategy 
D) Operations Strategy

Question 11

Strategic decisions are to be made for which of the following decision areas?

Accepted Answer

A) Quality,Process,Capacity,and Inventory 
B) Cost,Quality,Delivery,and Flexibility 
C) Mission,Distinctive Competence,Objectives,and Tactics 
D) All of the Above 
A) Quality,Process,Capacity,and Inventory 
B) Cost,Quality,Delivery,and Flexibility 
C) Mission,Distinctive Competence,Objectives,and Tactics 
D) All of the Above

Question 12

The four common objectives of operations are:

Accepted Answer

A) Quality,delivery,cost,and innovation 
B) Quality,cost,flexibility,and agility 
C) Quality,cost,delivery,and flexibility 
D) Cost,quality,capacity,and flexibility 
E) Quality,cost,capacity,and delivery 
A) Quality,delivery,cost,and innovation 
B) Quality,cost,flexibility,and agility 
C) Quality,cost,delivery,and flexibility 
D) Cost,quality,capacity,and flexibility 
E) Quality,cost,capacity,and delivery

Question 13

According to Michael Porter,the generic types of business strategies include:

Accepted Answer

A) Differentiation 
B) High-priced products 
C) Focus 
D) All of the above 
E) Only a and c 
A) Differentiation 
B) High-priced products 
C) Focus 
D) All of the above 
E) Only a and c

Question 14

Next year's goal is to fill 99% of all orders from stock.This is an example of which of the following?

Accepted Answer

A) Objective 
B) Mission 
C) Distinctive competence 
D) Strategic decision 
A) Objective 
B) Mission 
C) Distinctive competence 
D) Strategic decision

Question 15

A company uses proprietary computer software to offer services that other companies have not been able to emulate.These services have enabled Marketing to enter new markets and have caused new organizational structures to be formed.This is an example of which of the following?

Accepted Answer

A) Objective 
B) Mission 
C) Distinctive competence 
D) Strategic decision 
A) Objective 
B) Mission 
C) Distinctive competence 
D) Strategic decision

Question 16

A global corporation has which of the following characteristics?

Accepted Answer

A) A separate subsidiary or division for each country where it does business 
B) Demand based on a worldwide versus a local basis 
C) Products designed for each individual marketplace 
D) Both a and c 
A) A separate subsidiary or division for each country where it does business 
B) Demand based on a worldwide versus a local basis 
C) Products designed for each individual marketplace 
D) Both a and c

Question 17

Which of the following statements about operations objectives is NOT true?

Accepted Answer

A) Focusing attention on improving quality frequently results in lower costs 
B) Reducing costs often causes improvement in quality 
C) Each of the operations objectives can be improved nearly simultaneously 
D) Reducing the time necessary to produce and deliver a product will result in greater flexibility 
A) Focusing attention on improving quality frequently results in lower costs 
B) Reducing costs often causes improvement in quality 
C) Each of the operations objectives can be improved nearly simultaneously 
D) Reducing the time necessary to produce and deliver a product will result in greater flexibility

Question 18

The operation objectives of quality,cost,delivery,and flexibility are:

Accepted Answer

A) Mutually exclusive 
B) Independent of each other 
C) Connected 
D) Unique 
E) Non-value-added 
A) Mutually exclusive 
B) Independent of each other 
C) Connected 
D) Unique 
E) Non-value-added

Question 19

A corporate strategy drives the business strategy,which in turn drives the operations strategy in an organization.

Accepted Answer

A) True 
 B)False

Question 20

The business strategy can be derived from a firm's distinctive competence that is difficult for competitors to copy or imitate.

Accepted Answer

A) True 
 B)False

The four elements that form the heart of operations strategy include:

An example under the capacity area of strategic decisions in operations would be:

Think of an example of any manufacturing (e.g.,3M)or service (e.g.,Southwest Airlines)firm.Briefly discuss in your own words the operations mission,order winner,order qualifiers and distinctive competence of the chosen firm(s).

Another term used for operations objectives is:

In the product imitator strategy,the order winner is _ for the customer,while in product innovator strategy,the order winner is __.

A decision has been made that suppliers will be chosen based on quality rather than cost.This is an example of which of the following?

What are five focused initiatives with which a company should start its sustainability journey?

How do the operations strategic decisions differ for a product imitator strategy versus a product innovator strategy?

Make or buy is an example of what type of strategic decision?

At Disney,"Making People Happy" is an example of:

Strategic decisions are to be made for which of the following decision areas?

The four common objectives of operations are:

According to Michael Porter,the generic types of business strategies include:

Next year's goal is to fill 99% of all orders from stock.This is an example of which of the following?

A company uses proprietary computer software to offer services that other companies have not been able to emulate.These services have enabled Marketing to enter new markets and have caused new organizational structures to be formed.This is an example of which of the following?

A global corporation has which of the following characteristics?

Which of the following statements about operations objectives is NOT true?

The operation objectives of quality,cost,delivery,and flexibility are:

A corporate strategy drives the business strategy,which in turn drives the operations strategy in an organization.

The business strategy can be derived from a firm's distinctive competence that is difficult for competitors to copy or imitate.

The Operations Function

Product Design

Process Selection

Service Process Design

Process-Flow Analysis

Lean Thinking and Lean Systems

Managing Quality

Quality Control and Improvement

Supply Chain Management

Forecasting

Capacity Planning

Scheduling Operations

Project Planning and Scheduling

Independent Demand Inventory

Materials Requirements Planning and ERP

Filters

Exam 2: Operations and Supply Chain Strategy

The four elements that form the heart of operations strategy include:

An example under the capacity area of strategic decisions in operations would be:

Think of an example of any manufacturing (e.g.,3M)or service (e.g.,Southwest Airlines)firm.Briefly discuss in your own words the operations mission,order winner,order qualifiers and distinctive competence of the chosen firm(s).

Another term used for operations objectives is:

In the product imitator strategy,the order winner is _____ for the customer,while in product innovator strategy,the order winner is ______.

A decision has been made that suppliers will be chosen based on quality rather than cost.This is an example of which of the following?

What are five focused initiatives with which a company should start its sustainability journey?

How do the operations strategic decisions differ for a product imitator strategy versus a product innovator strategy?

Make or buy is an example of what type of strategic decision?

At Disney,"Making People Happy" is an example of:

Strategic decisions are to be made for which of the following decision areas?

The four common objectives of operations are:

According to Michael Porter,the generic types of business strategies include:

Next year's goal is to fill 99% of all orders from stock.This is an example of which of the following?

A company uses proprietary computer software to offer services that other companies have not been able to emulate.These services have enabled Marketing to enter new markets and have caused new organizational structures to be formed.This is an example of which of the following?

A global corporation has which of the following characteristics?

Which of the following statements about operations objectives is NOT true?

The operation objectives of quality,cost,delivery,and flexibility are:

A corporate strategy drives the business strategy,which in turn drives the operations strategy in an organization.

The business strategy can be derived from a firm's distinctive competence that is difficult for competitors to copy or imitate.

The Operations Function

Product Design

Process Selection

Service Process Design

Process-Flow Analysis

Lean Thinking and Lean Systems

Managing Quality

Quality Control and Improvement

Supply Chain Management

Forecasting

Capacity Planning

Scheduling Operations

Project Planning and Scheduling

Independent Demand Inventory

Materials Requirements Planning and ERP

Filters

In the product imitator strategy,the order winner is _ for the customer,while in product innovator strategy,the order winner is __.