Question 1

Why is operations management a more encompassing term than production management?

Accepted Answer

A) Operations management is concerned with multiple products and services 
B) Operations management refers to service as well as manufacturing organizations 
C) Operations management is broader including the financing and marketing functions 
D) Operations management makes use of the tools of quantitative analysis and computer systems 
A) Operations management is concerned with multiple products and services 
B) Operations management refers to service as well as manufacturing organizations 
C) Operations management is broader including the financing and marketing functions 
D) Operations management makes use of the tools of quantitative analysis and computer systems B

Question 2

"Lean Operations" refers to the task of reducing the defect rates in a firm's products or services.

Accepted Answer

A) True 
 B)False  False

Question 3

The transformation view of the Operations function provides a unified approach for studying the manufacturing and service industries.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following is not a new theme in operations?

Accepted Answer

A) Globalization of Operations 
B) Lean Operations 
C) Quality Teams 
D) Environmental Concerns 
E) Supply Chain Management 
A) Globalization of Operations 
B) Lean Operations 
C) Quality Teams 
D) Environmental Concerns 
E) Supply Chain Management

Question 5

Supply chain management includes the integration of:

Accepted Answer

A) Suppliers 
B) Manufacturers 
C) Customers 
D) Both a and b 
E) a,b and c 
A) Suppliers 
B) Manufacturers 
C) Customers 
D) Both a and b 
E) a,b and c

Question 6

The contemporary operations themes signify that:

Accepted Answer

A) More emphasis should be placed on manufacturing than on service industries 
B) Every operation should be externally directed to meet the customers' requirements 
C) Operations decisions should precede decisions in other functions in an organization 
D) To be competitive,strategies for operations should have a narrow focus such as consideration of the effects of industry changes only 
A) More emphasis should be placed on manufacturing than on service industries 
B) Every operation should be externally directed to meet the customers' requirements 
C) Operations decisions should precede decisions in other functions in an organization 
D) To be competitive,strategies for operations should have a narrow focus such as consideration of the effects of industry changes only

Question 7

Approximately,what percentage of the American workforce works in service industries?

Accepted Answer

A) 20% 
B) 40% 
C) 80% 
D) 90% 
A) 20% 
B) 40% 
C) 80% 
D) 90%

Question 8

Inventory decisions and control systems involve:

Accepted Answer

A) Determining what to order,how much to order,and when to order 
B) Tracking the flow of materials 
C) Managing the finished goods inventories 
D) All of these 
A) Determining what to order,how much to order,and when to order 
B) Tracking the flow of materials 
C) Managing the finished goods inventories 
D) All of these

Question 9

As price increases and benefits remain constant,the value of a product increases.

Accepted Answer

A) True 
 B)False

Question 10

What are the five inputs and two outputs of an operations transformation process?

Accepted Answer

The five inputs include: energ

Question 11

Which of the following does not come under the process category of the operations decision framework?

Accepted Answer

A) Layout of the facility 
B) Job design 
C) The type of equipment and technology 
D) Product or service inspection 
E) Workforce policies 
A) Layout of the facility 
B) Job design 
C) The type of equipment and technology 
D) Product or service inspection 
E) Workforce policies

Question 12

Identify the critical operations decision areas in an organization and discuss the responsibilities of an operations manager while addressing these decisions.

Accepted Answer

The critical decision areas in

Question 13

The essence of operations management can be described by:

Accepted Answer

A) Process,capacity,and people 
B) Decisions,function,and process 
C) Planning,control,and organization 
D) Integrated planning and control 
A) Process,capacity,and people 
B) Decisions,function,and process 
C) Planning,control,and organization 
D) Integrated planning and control

Question 14

The process view provides a basis for viewing an entire business as a system of interconnected processes.

Accepted Answer

A) True 
 B)False

Question 15

The three major functions of business organizations:

Accepted Answer

A) Are mutually exclusive 
B) Function independently of each other 
C) Interface with each other 
D) Do not interface with each other 
E) Both b and c 
A) Are mutually exclusive 
B) Function independently of each other 
C) Interface with each other 
D) Do not interface with each other 
E) Both b and c

Question 16

A productive process approach:

Accepted Answer

A) Views operations as a separate organizational function 
B) Must provide feedback information for control of process inputs and technology 
C) Is of limited use in service organizations 
D) Disregards human and social concerns 
A) Views operations as a separate organizational function 
B) Must provide feedback information for control of process inputs and technology 
C) Is of limited use in service organizations 
D) Disregards human and social concerns

Question 17

The four decision areas in operations management are:

Accepted Answer

A) Planning,technology,inventory,and control 
B) Process,quality,capacity,and inventory 
C) Process,quality,technology,and capacity 
D) None of these 
A) Planning,technology,inventory,and control 
B) Process,quality,capacity,and inventory 
C) Process,quality,technology,and capacity 
D) None of these

Question 18

The three primary functions that exist in most business organizations are:

Accepted Answer

A) Operations,accounting,and finance 
B) Operations,production,and finance 
C) Production,marketing,and human resources 
D) Operations,finance,and marketing 
E) None of the above 
A) Operations,accounting,and finance 
B) Operations,production,and finance 
C) Production,marketing,and human resources 
D) Operations,finance,and marketing 
E) None of the above

Question 19

Which of the following functions is responsible for the actual movement of goods and/or services across organizations?

Accepted Answer

A) Logistics 
B) Operations 
C) Purchasing 
D) None of these 
A) Logistics 
B) Operations 
C) Purchasing 
D) None of these

Question 20

Which one of the following would not generally be classified under the heading of input in a university system?

Accepted Answer

A) Staff 
B) Equipment 
C) Facilities 
D) Knowledge 
E) Research 
A) Staff 
B) Equipment 
C) Facilities 
D) Knowledge 
E) Research

Why is operations management a more encompassing term than production management?

"Lean Operations" refers to the task of reducing the defect rates in a firm's products or services.

The transformation view of the Operations function provides a unified approach for studying the manufacturing and service industries.

Which of the following is not a new theme in operations?

Supply chain management includes the integration of:

The contemporary operations themes signify that:

Approximately,what percentage of the American workforce works in service industries?

Inventory decisions and control systems involve:

As price increases and benefits remain constant,the value of a product increases.

What are the five inputs and two outputs of an operations transformation process?

Which of the following does not come under the process category of the operations decision framework?

Identify the critical operations decision areas in an organization and discuss the responsibilities of an operations manager while addressing these decisions.

The essence of operations management can be described by:

The process view provides a basis for viewing an entire business as a system of interconnected processes.

The three major functions of business organizations:

A productive process approach:

The four decision areas in operations management are:

The three primary functions that exist in most business organizations are:

Which of the following functions is responsible for the actual movement of goods and/or services across organizations?

Which one of the following would not generally be classified under the heading of input in a university system?

Operations and Supply Chain Strategy

Product Design

Process Selection

Service Process Design

Process-Flow Analysis

Lean Thinking and Lean Systems

Managing Quality

Quality Control and Improvement

Supply Chain Management

Forecasting

Capacity Planning

Scheduling Operations

Project Planning and Scheduling

Independent Demand Inventory

Materials Requirements Planning and ERP

Filters

Exam 1: The Operations Function

Why is operations management a more encompassing term than production management?

"Lean Operations" refers to the task of reducing the defect rates in a firm's products or services.

The transformation view of the Operations function provides a unified approach for studying the manufacturing and service industries.

Which of the following is not a new theme in operations?

Supply chain management includes the integration of:

The contemporary operations themes signify that:

Approximately,what percentage of the American workforce works in service industries?

Inventory decisions and control systems involve:

As price increases and benefits remain constant,the value of a product increases.

What are the five inputs and two outputs of an operations transformation process?

Which of the following does not come under the process category of the operations decision framework?

Identify the critical operations decision areas in an organization and discuss the responsibilities of an operations manager while addressing these decisions.

The essence of operations management can be described by:

The process view provides a basis for viewing an entire business as a system of interconnected processes.

The three major functions of business organizations:

A productive process approach:

The four decision areas in operations management are:

The three primary functions that exist in most business organizations are:

Which of the following functions is responsible for the actual movement of goods and/or services across organizations?

Which one of the following would not generally be classified under the heading of input in a university system?

Operations and Supply Chain Strategy

Product Design

Process Selection

Service Process Design

Process-Flow Analysis

Lean Thinking and Lean Systems

Managing Quality

Quality Control and Improvement

Supply Chain Management

Forecasting

Capacity Planning

Scheduling Operations

Project Planning and Scheduling

Independent Demand Inventory

Materials Requirements Planning and ERP

Filters