Exam 6: Process-Flow Analysis

If a factory has 100,000 units of raw materials waiting in the system and if the average flow rate of the system is 5000 units per day,then according to Little's Law,the average throughput time is:

Any given process will have at least one bottleneck.

A numerically controlled machining center has an average processing capacity of 5000 units per day.It receives an average of 3000 units of semi-finished goods from another machining center and it has to supply an average of 1000 units of finished goods to the packaging section.Assuming that the company incurs a huge sum of money for carrying finished goods supplied to the packaging section,the flow rate of the machining process is:

A line of visibility separates the parts of a service that come in direct contact with customers from those that do not.

Business process reengineering is cross-functional in nature and requires a complete overhaul of work methods,flows,and information systems.

If I denotes the average inventory in the system,T denotes the average throughput time,and R denotes the average flow rate of the system,then by Little's Law:

Business process reengineering (BPR)has encountered some implementation problems because:

Which of the following statements about Little's Law is incorrect?

Which of the following would not be changed due to process flowchart analysis?

The average flow rate into a bank teller station is 50 checks per hour.The clerk at this teller station can process 60 checks per hour.The utilization of the clerk is:

One step in process flow analysis is to describe the existing process.If a new system is being developed,(there is no existing system):

A process view emphasizes that it is important for a business to function as independent silos.

Provide two examples for each of the following categories of questions when conducting process flow analysis. a.Flow b.Time c.Quantity d.Quality e.Cost

A service blueprint:

Provide two examples for each of the following categories of questions when conducting process flow analysis: a.What b.Who c.Where d.When e.How

Which of the following components need not be defined as a prerequisite to process-flow analysis?

Which of the following statements regarding business process reengineering (BPR)is incorrect?

In using the process view of the business,which of the following should be identified when defining the system?

Process elements that might be changed when improving the efficiency of productive processes include:

Hollywood Video is a small video stored located in Minneapolis.It is open 24 hours a day and experiences customers arriving throughout the day.The video store manager was interested in determining the traffic in his store.This made him conduct a study regarding the arrival process of his customers.He found that the customers arrive uniformly at the rate of 10 customers per hour.The Video Store has a single clerical staff to process the customer request (checkout a video cassette).The clerical staff takes an average of 5 minutes to checkout a customer. a.If we assume that every incoming customer rents at least one video,what is the average number of customers in the video store? b.For the same assumption,determine the utilization of the clerical staff.