Question 1

According to Affective Events Theory,personal dispositions ___________.

Accepted Answer

A) are positive or negative 
B) result in job satisfaction and job performance 
C) comprise daily hassles and daily uplifts 
D) comprise a person's personality and moods 
A) are positive or negative 
B) result in job satisfaction and job performance 
C) comprise daily hassles and daily uplifts 
D) comprise a person's personality and moods

Question 2

When experiencing positive emotions,people are more likely than others to use heuristics when making quick decisions.

Accepted Answer

A) True 
 B)False

Question 3

________ are an individual's actual emotions.

Accepted Answer

A) Exposed emotions 
B) Displayed emotions 
C) Felt emotions 
D) Conditional emotions 
A) Exposed emotions 
B) Displayed emotions 
C) Felt emotions 
D) Conditional emotions

Question 4

________ refers to the inconsistencies between the emotions people feel and the emotions they project.

Accepted Answer

A) Surface acting 
B) Emotional dissonance 
C) Exposed emotions 
D) Affect 
A) Surface acting 
B) Emotional dissonance 
C) Exposed emotions 
D) Affect

Question 5

When people experience positive moods or emotions,they tend to think in a more focussed and narrow way than they would with other moods or emotions.

Accepted Answer

A) True 
 B)False

Question 6

_______________ is when an employee expresses and suppresses emotions during interpersonal transactions at work.

Accepted Answer

A) Dissonance 
B) Emotional labour 
C) Emotional intelligence 
D) Negative synergy 
A) Dissonance 
B) Emotional labour 
C) Emotional intelligence 
D) Negative synergy

Question 7

Evidence confirms there is no real difference between men and women when it comes to emotional reactions and the ability to read others.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements is FALSE?

Accepted Answer

A) People in a good mood tend to be more creative than people in a bad mood. 
B) Effective leaders rely on emotional appeals to help convey their messages. 
C) Moods and emotions have little effect on decision making. 
D) Employers are starting to use EI measures to hire people. 
A) People in a good mood tend to be more creative than people in a bad mood. 
B) Effective leaders rely on emotional appeals to help convey their messages. 
C) Moods and emotions have little effect on decision making. 
D) Employers are starting to use EI measures to hire people.

Question 9

How do bad moods contribute to workplace injury?

Accepted Answer

A) Individuals in negative moods tend to be more anxious.Anxiety can make them less able to cope effectively with hazards. 
B) People who are always scared will be more pessimistic about the effectiveness of safety precautions because they feel they will just get hurt anyway,or they might panic or freeze up when confronted with a threatening situation. 
C) Negative moods make it easier for people to become distracted.Distractions can lead to careless behaviours. 
D) All of the above. 
A) Individuals in negative moods tend to be more anxious.Anxiety can make them less able to cope effectively with hazards. 
B) People who are always scared will be more pessimistic about the effectiveness of safety precautions because they feel they will just get hurt anyway,or they might panic or freeze up when confronted with a threatening situation. 
C) Negative moods make it easier for people to become distracted.Distractions can lead to careless behaviours. 
D) All of the above.

Question 10

________ is (are)intense feelings that are directed at someone or something.

Accepted Answer

A) Moods 
B) Affect 
C) Internal stimuli 
D) Emotions 
A) Moods 
B) Affect 
C) Internal stimuli 
D) Emotions

Question 11

Which of the following statements about emotional intelligence (EI)is FALSE?

Accepted Answer

A) EI can be measured. 
B) There is evidence that EI is genetically influenced. 
C) A high level of EI is a good predictor of job performance. 
D) It is intuitively appealing. 
A) EI can be measured. 
B) There is evidence that EI is genetically influenced. 
C) A high level of EI is a good predictor of job performance. 
D) It is intuitively appealing.

Question 12

Taking the affective events theory into account,work events that create emotional reactions are either positive or negative,but not both.

Accepted Answer

A) True 
 B)False

Question 13

Humour should not be used in the workplace as a mechanism for improving employees' moods.

Accepted Answer

A) True 
 B)False

Question 14

Moods are more fleeting than emotions.

Accepted Answer

A) True 
 B)False

Question 15

According to Affective Events Theory,personal dispositions act to:

Accepted Answer

A) moderate the intensity of a person's reaction to work events 
B) create positive or negative work outcomes 
C) determine the polarity of a person's reaction to work events 
D) create resistance to mood modifiers 
A) moderate the intensity of a person's reaction to work events 
B) create positive or negative work outcomes 
C) determine the polarity of a person's reaction to work events 
D) create resistance to mood modifiers

Question 16

How do emotions and moods influence decision making?

Accepted Answer

OB researchers are increasingly finding

Question 17

Which of the following statements is not true about the difference between men and women when it comes to emotional reactions and the ability to read others?

Accepted Answer

A) Women are better at reading nonverbal cues. 
B) Men express anger more frequently. 
C) Women show greater emotional expression. 
D) Men experience emotions more deeply. 
A) Women are better at reading nonverbal cues. 
B) Men express anger more frequently. 
C) Women show greater emotional expression. 
D) Men experience emotions more deeply.

Question 18

Strategies which can be used with emotional regulation include:

Accepted Answer

A) Thinking about more pleasant things and suppressing negative thoughts. 
B) Distracting others and involving them in relaxation techniques. 
C) Reappraising the situation and working to modify external conditions. 
D) All of the above. 
A) Thinking about more pleasant things and suppressing negative thoughts. 
B) Distracting others and involving them in relaxation techniques. 
C) Reappraising the situation and working to modify external conditions. 
D) All of the above.

Question 19

Moods are intense feelings that are directed at someone or something.

Accepted Answer

A) True 
 B)False

Question 20

At zero input (when nothing in particular is going on)people have the tendency to experience:

Accepted Answer

A) a strongly positive mood 
B) a strongly negative mood. 
C) a mildly positive mood 
D) a strongly positive mood. 
A) a strongly positive mood 
B) a strongly negative mood. 
C) a mildly positive mood 
D) a strongly positive mood.

According to Affective Events Theory,personal dispositions ___________.

When experiencing positive emotions,people are more likely than others to use heuristics when making quick decisions.

________ are an individual's actual emotions.

________ refers to the inconsistencies between the emotions people feel and the emotions they project.

When people experience positive moods or emotions,they tend to think in a more focussed and narrow way than they would with other moods or emotions.

_______________ is when an employee expresses and suppresses emotions during interpersonal transactions at work.

Evidence confirms there is no real difference between men and women when it comes to emotional reactions and the ability to read others.

Which of the following statements is FALSE?

How do bad moods contribute to workplace injury?

________ is (are)intense feelings that are directed at someone or something.

Which of the following statements about emotional intelligence (EI)is FALSE?

Taking the affective events theory into account,work events that create emotional reactions are either positive or negative,but not both.

Humour should not be used in the workplace as a mechanism for improving employees' moods.

Moods are more fleeting than emotions.

According to Affective Events Theory,personal dispositions act to:

How do emotions and moods influence decision making?

Which of the following statements is not true about the difference between men and women when it comes to emotional reactions and the ability to read others?

Strategies which can be used with emotional regulation include:

Moods are intense feelings that are directed at someone or something.

At zero input (when nothing in particular is going on)people have the tendency to experience:

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 5: Emotions and Moods

According to Affective Events Theory,personal dispositions ___________.

When experiencing positive emotions,people are more likely than others to use heuristics when making quick decisions.

________ are an individual's actual emotions.

________ refers to the inconsistencies between the emotions people feel and the emotions they project.

When people experience positive moods or emotions,they tend to think in a more focussed and narrow way than they would with other moods or emotions.

_______________ is when an employee expresses and suppresses emotions during interpersonal transactions at work.

Evidence confirms there is no real difference between men and women when it comes to emotional reactions and the ability to read others.

Which of the following statements is FALSE?

How do bad moods contribute to workplace injury?

________ is (are)intense feelings that are directed at someone or something.

Which of the following statements about emotional intelligence (EI)is FALSE?

Taking the affective events theory into account,work events that create emotional reactions are either positive or negative,but not both.

Humour should not be used in the workplace as a mechanism for improving employees' moods.

Moods are more fleeting than emotions.

According to Affective Events Theory,personal dispositions act to:

How do emotions and moods influence decision making?

Which of the following statements is not true about the difference between men and women when it comes to emotional reactions and the ability to read others?

Strategies which can be used with emotional regulation include:

Moods are intense feelings that are directed at someone or something.

At zero input (when nothing in particular is going on)people have the tendency to experience:

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters