Exam 3: Attitudes and Job Satisfaction

Ang is very satisfied with his job. On a scale of 1 to 10 he rated his job satisfaction at nearly six. Based on his job satisfaction rating, in which of the following countries is Ang least likely to work?

Job satisfaction is best described as ________.

What are the major causes of job satisfaction?

Festinger argued that individuals will seek a stable state where there is a minimum of dissonance.

Henry is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing. Henry has decided that if he just waits, conditions will improve. Henry's approach to this problem is termed ________.

Which of the following answer choices is the best definition of attitude?

Voice is an active and constructive response to dissatisfaction.

List and explain the four ways employees can express job dissatisfaction.

Elisa is upset with her supervisor because she was denied her requested vacation days, which were given to another worker. She is experiencing a very low level of job satisfaction, but cannot afford to quit her job. Describe three negative, passive responses that Elisa might take due to her dissatisfaction. Imagine that her manager actively catches her in a manifestation of workplace deviance. Predict the outcome of Elisa's behavior.

In measuring job satisfaction, the two most widely used measuring approaches are a single global rating and a score made by weighting the contribution of a number of job facets to overall satisfaction.

Organizational commitment is a better indicator of turnover than job satisfaction.

An organizational commitment to remain with a company because of moral or ethical obligations is affective commitment.

Discuss whether employee satisfaction is related to positive customer outcomes.

Summing up responses to a number of job factors achieves a more accurate evaluation of job satisfaction than does a single global rating.

"Dissonance" means ________.

Rewards can offset dissonance.

Attitudes are evaluative statements.

Organizational commitment is a more global response to the organization than is job satisfaction.

The intent to act in a certain way is the affective component of an attitude.

Which of the following is not considered a major job attitude by OB researchers?