Question 1

Match the following:
-Learning

Accepted Answer

A) An attempt to weaken a behavior by attaching no consequences 
B) A salary increase 
C) Behavior change induced by either positive or negative consequences 
D) A one-week disciplinary layoff 
E) A change in behavior acquired through knowledge acquisition 
A) An attempt to weaken a behavior by attaching no consequences 
B) A salary increase 
C) Behavior change induced by either positive or negative consequences 
D) A one-week disciplinary layoff 
E) A change in behavior acquired through knowledge acquisition

Question 2

Match the following:
-Mentoring

Accepted Answer

A) Generally a two-person working relationship in which one is guiding the other 
B) A work situation where the employee expects one or more performance level 
C) An informational cue indicating the extent to which peers in the same situation behave in a similar fashion 
D) A reference or judgment concerning an employee's behavior 
E) A benefit for successful job performance 
A) Generally a two-person working relationship in which one is guiding the other 
B) A work situation where the employee expects one or more performance level 
C) An informational cue indicating the extent to which peers in the same situation behave in a similar fashion 
D) A reference or judgment concerning an employee's behavior 
E) A benefit for successful job performance

Question 3

Management by objectives is a goal-setting and performance-planning program developed by .

Accepted Answer

A)  Albert Bandura 
B)  B.F. Skinner 
C)  J. Willard Marriott 
D)  Peter Drucker 
A)  Albert Bandura 
B)  B.F. Skinner 
C)  J. Willard Marriott 
D)  Peter Drucker

Question 4

Which of the following is NOT true of the characteristics of 360-degree feedback?

Accepted Answer

A)  It is a tactic to improve the accuracy of performance appraisals. 
B)  When combined with self-evaluations, there is a high level of agreement with supervisory evaluations. 
C)  It provides a well-rounded view of performance from superiors, peers, followers, and customers. 
D)  High levels of agreement may not necessarily be desirable if the intent of the 360-degree evaluation is to provide a full picture of an individual's performance. 
A)  It is a tactic to improve the accuracy of performance appraisals. 
B)  When combined with self-evaluations, there is a high level of agreement with supervisory evaluations. 
C)  It provides a well-rounded view of performance from superiors, peers, followers, and customers. 
D)  High levels of agreement may not necessarily be desirable if the intent of the 360-degree evaluation is to provide a full picture of an individual's performance.

Question 5

Match the following:
-Fixed interval schedule

Accepted Answer

A) Reinforcement following every response 
B) Reinforcement after a specific time has elapsed 
C) Reinforcement after a random time period 
D) Reinforcement after a fixed number of responses 
E) Reinforcement after a random number of responses 
A) Reinforcement following every response 
B) Reinforcement after a specific time has elapsed 
C) Reinforcement after a random time period 
D) Reinforcement after a fixed number of responses 
E) Reinforcement after a random number of responses

Question 6

A non-response approach that weakens a behavior is known as .

Accepted Answer

A)  punishment 
B)  negative reinforcement 
C)  intermittent reinforcement 
D)  extinction 
A)  punishment 
B)  negative reinforcement 
C)  intermittent reinforcement 
D)  extinction

Question 7

Which of the following is NOT a limitation of classical conditioning?

Accepted Answer

A)  Humans are more complex and less amenable to simple cause-and-effect conditioning. 
B)  Behavioral environments in organizations are complex and not very amenable to single stimulus-response manipulations. 
C)  Unconditioned responses and unconditioned stimulus have not been connected in humans. 
D)  Complex human decision making makes it possible to override simple conditioning. 
A)  Humans are more complex and less amenable to simple cause-and-effect conditioning. 
B)  Behavioral environments in organizations are complex and not very amenable to single stimulus-response manipulations. 
C)  Unconditioned responses and unconditioned stimulus have not been connected in humans. 
D)  Complex human decision making makes it possible to override simple conditioning.

Question 8

Kelley proposed that individuals make attributions based on information gathered in the form of:

Accepted Answer

A)  consensus, distinctiveness, and attractiveness. 
B)  consensus, distinctiveness, and consistency. 
C)  attractiveness, distinctiveness, and consistency. 
D)  attractiveness, consensus, and consistency. 
A)  consensus, distinctiveness, and attractiveness. 
B)  consensus, distinctiveness, and consistency. 
C)  attractiveness, distinctiveness, and consistency. 
D)  attractiveness, consensus, and consistency.

Question 9

The process of establishing desired results that guide and direct behavior is known as .

Accepted Answer

A)  classical conditioning 
B)  goal setting 
C)  outcome instrumentality 
D)  extinction 
A)  classical conditioning 
B)  goal setting 
C)  outcome instrumentality 
D)  extinction

Question 10

An equipment breakdown is an external attribution for poor performance.

Accepted Answer

A) True 
 B)False

Question 11

The evaluation of a medical doctor's performance on interpersonal skills to complement necessary technical diagnostic and treatment skills reflects which characteristic of performance?

Accepted Answer

A)  The qualitative and quantitative dimensions of performance 
B)  The multidimensional nature of performance in most work settings 
C)  The importance of setting difficult but achievable goals 
D)  The need to be specific in setting goals 
A)  The qualitative and quantitative dimensions of performance 
B)  The multidimensional nature of performance in most work settings 
C)  The importance of setting difficult but achievable goals 
D)  The need to be specific in setting goals

Question 12

The appropriate consequence for an employee who steals company property is:

Accepted Answer

A)  no discipline. 
B)  termination. 
C)  intermittent discipline. 
D)  fixed ratio reinforcement. 
A)  no discipline. 
B)  termination. 
C)  intermittent discipline. 
D)  fixed ratio reinforcement.

Question 13

Briefly describe a management by objectives program.

Accepted Answer

Goal setting is an essential element of

Question 14

The heart of goal setting theory is the strong positive relationship between goal level and task performance.

Accepted Answer

A) True 
 B)False

Question 15

Starbucks' bold goal of recycling 100% of their cups by 2012 meets all of the following of the SMART criteria except:

Accepted Answer

A)  time-bound. 
B)  realistic. 
C)  measurable. 
D)  specific. 
A)  time-bound. 
B)  realistic. 
C)  measurable. 
D)  specific.

Question 16

In the animal learning research by Pavlov, the sound of the bell was the:

Accepted Answer

A)  conditioned response. 
B)  unconditioned response. 
C)  conditioned stimulus. 
D)  unconditioned stimulus. 
A)  conditioned response. 
B)  unconditioned response. 
C)  conditioned stimulus. 
D)  unconditioned stimulus.

Question 17

Performance feedback is more likely to lead to increased job performance when it is:

Accepted Answer

A)  constructive and specific. 
B)  provided in written form only. 
C)  not recorded. 
D)  one-way communication. 
A)  constructive and specific. 
B)  provided in written form only. 
C)  not recorded. 
D)  one-way communication.

Question 18

Social learning theory is based on the belief that:

Accepted Answer

A)  learning occurs because of behavioral consequences. 
B)  learning occurs based on group norms. 
C)  learning is strongly connected to need based drives and the fulfillment of personal needs. 
D)  learning occurs through the observation of other people and the modeling of their behavior. 
A)  learning occurs because of behavioral consequences. 
B)  learning occurs based on group norms. 
C)  learning is strongly connected to need based drives and the fulfillment of personal needs. 
D)  learning occurs through the observation of other people and the modeling of their behavior.

Question 19

As a supervisor you decide to use positive reinforcement to increase the probability that desired job performance will be repeated. All of the following are appropriate as positive reinforcement except:

Accepted Answer

A)  salary increase after evaluation. 
B)  promotion after several outstanding performance reviews. 
C)  releasing employee to go home early but providing full pay. 
D)  no response or feedback when employee fails to complete task on time. 
A)  salary increase after evaluation. 
B)  promotion after several outstanding performance reviews. 
C)  releasing employee to go home early but providing full pay. 
D)  no response or feedback when employee fails to complete task on time.

Question 20

Match the following:
-Reliability

Accepted Answer

A) Task accomplishment 
B) Evaluation of employee behavior 
C) Consistency of rating across time and/or people doing the rating 
D) Accurate definition of job performance 
E) Information provided to employee about his/her performance 
A) Task accomplishment 
B) Evaluation of employee behavior 
C) Consistency of rating across time and/or people doing the rating 
D) Accurate definition of job performance 
E) Information provided to employee about his/her performance

Match the following: -Learning

Match the following: -Mentoring

Management by objectives is a goal-setting and performance-planning program developed by .

Which of the following is NOT true of the characteristics of 360-degree feedback?

Match the following: -Fixed interval schedule

A non-response approach that weakens a behavior is known as .

Which of the following is NOT a limitation of classical conditioning?

Kelley proposed that individuals make attributions based on information gathered in the form of:

The process of establishing desired results that guide and direct behavior is known as .

An equipment breakdown is an external attribution for poor performance.

The evaluation of a medical doctor's performance on interpersonal skills to complement necessary technical diagnostic and treatment skills reflects which characteristic of performance?

The appropriate consequence for an employee who steals company property is:

Briefly describe a management by objectives program.

The heart of goal setting theory is the strong positive relationship between goal level and task performance.

Starbucks' bold goal of recycling 100% of their cups by 2012 meets all of the following of the SMART criteria except:

In the animal learning research by Pavlov, the sound of the bell was the:

Performance feedback is more likely to lead to increased job performance when it is:

Social learning theory is based on the belief that:

As a supervisor you decide to use positive reinforcement to increase the probability that desired job performance will be repeated. All of the following are appropriate as positive reinforcement except:

Match the following: -Reliability

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 6: Learning and Performance Management

Match the following: -Learning

Match the following: -Mentoring

Management by objectives is a goal-setting and performance-planning program developed by .

Which of the following is NOT true of the characteristics of 360-degree feedback?

Match the following: -Fixed interval schedule

A non-response approach that weakens a behavior is known as .

Which of the following is NOT a limitation of classical conditioning?

Kelley proposed that individuals make attributions based on information gathered in the form of:

The process of establishing desired results that guide and direct behavior is known as .

An equipment breakdown is an external attribution for poor performance.

The evaluation of a medical doctor's performance on interpersonal skills to complement necessary technical diagnostic and treatment skills reflects which characteristic of performance?

The appropriate consequence for an employee who steals company property is:

Briefly describe a management by objectives program.

The heart of goal setting theory is the strong positive relationship between goal level and task performance.

Starbucks' bold goal of recycling 100% of their cups by 2012 meets all of the following of the SMART criteria except:

In the animal learning research by Pavlov, the sound of the bell was the:

Performance feedback is more likely to lead to increased job performance when it is:

Social learning theory is based on the belief that:

As a supervisor you decide to use positive reinforcement to increase the probability that desired job performance will be repeated. All of the following are appropriate as positive reinforcement except:

Match the following: -Reliability

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters