Question 1

Match the following:
-Feedback

Accepted Answer

A) Task accomplishment 
B) Evaluation of employee behavior 
C) Consistency of rating across time and/or people doing the rating 
D) Accurate definition of job performance 
E) Information provided to employee about his/her performance 
A) Task accomplishment 
B) Evaluation of employee behavior 
C) Consistency of rating across time and/or people doing the rating 
D) Accurate definition of job performance 
E) Information provided to employee about his/her performance

Question 2

A form of operant conditioning that has been used successfully to shape organizational behavior is known as:

Accepted Answer

A)  job enrichment. 
B)  organizational behavior development. 
C)  employee empowerment. 
D)  organizational behavior modification. 
A)  job enrichment. 
B)  organizational behavior development. 
C)  employee empowerment. 
D)  organizational behavior modification.

Question 3

Which of the following is a form of operant conditioning?

Accepted Answer

A)  Expectancy theory 
B)  The expectation-performance-reward-satisfaction chain 
C)  The attempt by a supervisor to satisfy higher order needs of employees through participation 
D)  Organizational behavior modification 
A)  Expectancy theory 
B)  The expectation-performance-reward-satisfaction chain 
C)  The attempt by a supervisor to satisfy higher order needs of employees through participation 
D)  Organizational behavior modification

Question 4

Classical conditioning is the process of modifying behavior through rewards and punishments.

Accepted Answer

A) True 
 B)False

Question 5

An advantage of the 360-degree feedback appraisal is that it provides a well-rounded view of performance from superiors, peers, followers, and customers.

Accepted Answer

A) True 
 B)False

Question 6

As an outcome for exceptional performance, Jeffery was provided the opportunity to make an important presentation to the board of directors. However, Jeffery was extremely nervous and upset about the presentation. This consequence was viewed by Jeffery as .

Accepted Answer

A)  a negative consequence 
B)  a positive consequence 
C)  extinction 
D)  punishment 
A)  a negative consequence 
B)  a positive consequence 
C)  extinction 
D)  punishment

Question 7

Match the following:
-Punishment

Accepted Answer

A) An attempt to weaken a behavior by attaching no consequences 
B) A salary increase 
C) Behavior change induced by either positive or negative consequences 
D) A one-week disciplinary layoff 
E) A change in behavior acquired through knowledge acquisition 
A) An attempt to weaken a behavior by attaching no consequences 
B) A salary increase 
C) Behavior change induced by either positive or negative consequences 
D) A one-week disciplinary layoff 
E) A change in behavior acquired through knowledge acquisition

Question 8

Briefly distinguish between positive and negative reinforcement and provide a job-related example of each.

Accepted Answer

Behavior that is desirable can be elicit

Question 9

All of the following are problems that contribute to the inaccuracy of performance appraisals except:

Accepted Answer

A)  deficiency. 
B)  unreliability. 
C)  invalidity. 
D)  recording. 
A)  deficiency. 
B)  unreliability. 
C)  invalidity. 
D)  recording.

Question 10

Traditional organizational reward systems in the United States place value on:

Accepted Answer

A)  entitlement. 
B)  group performance. 
C)  non-specific performance standards. 
D)  individual performance. 
A)  entitlement. 
B)  group performance. 
C)  non-specific performance standards. 
D)  individual performance.

Question 11

Operant conditioning is the process of modifying behavior by following specific behaviors with positive or negative consequences.

Accepted Answer

A) True 
 B)False

Question 12

A manager who reduces an employee's pay if the employee comes to work late and refrains from doing so when the employee is on time has:

Accepted Answer

A)  positively reinforced the employee's on-time behavior. 
B)  negatively reinforced the employee's on-time behavior. 
C)  utilized extinction to reduce the undesirable behavior. 
D)  None of these 
A)  positively reinforced the employee's on-time behavior. 
B)  negatively reinforced the employee's on-time behavior. 
C)  utilized extinction to reduce the undesirable behavior. 
D)  None of these

Question 13

Match the following:
-Entitlement

Accepted Answer

A) Generally a two-person working relationship in which one is guiding the other 
B) A work situation where the employee expects one or more performance level 
C) An informational cue indicating the extent to which peers in the same situation behave in a similar fashion 
D) A reference or judgment concerning an employee's behavior 
E) A benefit for successful job performance 
A) Generally a two-person working relationship in which one is guiding the other 
B) A work situation where the employee expects one or more performance level 
C) An informational cue indicating the extent to which peers in the same situation behave in a similar fashion 
D) A reference or judgment concerning an employee's behavior 
E) A benefit for successful job performance

Question 14

Learning is a change in behavior acquired through experience.

Accepted Answer

A) True 
 B)False

Question 15

Match the following:
-Reward

Accepted Answer

A) Generally a two-person working relationship in which one is guiding the other 
B) A work situation where the employee expects one or more performance level 
C) An informational cue indicating the extent to which peers in the same situation behave in a similar fashion 
D) A reference or judgment concerning an employee's behavior 
E) A benefit for successful job performance 
A) Generally a two-person working relationship in which one is guiding the other 
B) A work situation where the employee expects one or more performance level 
C) An informational cue indicating the extent to which peers in the same situation behave in a similar fashion 
D) A reference or judgment concerning an employee's behavior 
E) A benefit for successful job performance

Question 16

The most effective incentives celebrate the single individual rather than the team's collective accomplishments.

Accepted Answer

A) True 
 B)False

Question 17

A strong way for an employee to develop self-efficacy is to succeed at a challenging task.

Accepted Answer

A) True 
 B)False

Question 18

Match the following:
-Sensor

Accepted Answer

A) Individual who prefers analysis of data and logical explanation of problems 
B) A theory of learning that focuses on observation of others and modeling 
C) Individual who prefers specific empirical data and looks for practical applications 
D) Process of specifying desired results 
E) A performance­planning and goal­setting program that focuses on the supervisor-employee relationship 
A) Individual who prefers analysis of data and logical explanation of problems 
B) A theory of learning that focuses on observation of others and modeling 
C) Individual who prefers specific empirical data and looks for practical applications 
D) Process of specifying desired results 
E) A performance­planning and goal­setting program that focuses on the supervisor-employee relationship

Question 19

Match the following:
-MBO

Accepted Answer

A) Individual who prefers analysis of data and logical explanation of problems 
B) A theory of learning that focuses on observation of others and modeling 
C) Individual who prefers specific empirical data and looks for practical applications 
D) Process of specifying desired results 
E) A performance­planning and goal­setting program that focuses on the supervisor-employee relationship 
A) Individual who prefers analysis of data and logical explanation of problems 
B) A theory of learning that focuses on observation of others and modeling 
C) Individual who prefers specific empirical data and looks for practical applications 
D) Process of specifying desired results 
E) A performance­planning and goal­setting program that focuses on the supervisor-employee relationship

Question 20

The major function(s) of performance appraisal include:

Accepted Answer

A)  to provide feedback on performance. 
B)  to identify developmental needs. 
C)  to make promotion and reward decisions. 
D)  all of these. 
A)  to provide feedback on performance. 
B)  to identify developmental needs. 
C)  to make promotion and reward decisions. 
D)  all of these.

Match the following: -Feedback

A form of operant conditioning that has been used successfully to shape organizational behavior is known as:

Which of the following is a form of operant conditioning?

Classical conditioning is the process of modifying behavior through rewards and punishments.

An advantage of the 360-degree feedback appraisal is that it provides a well-rounded view of performance from superiors, peers, followers, and customers.

As an outcome for exceptional performance, Jeffery was provided the opportunity to make an important presentation to the board of directors. However, Jeffery was extremely nervous and upset about the presentation. This consequence was viewed by Jeffery as .

Match the following: -Punishment

Briefly distinguish between positive and negative reinforcement and provide a job-related example of each.

All of the following are problems that contribute to the inaccuracy of performance appraisals except:

Traditional organizational reward systems in the United States place value on:

Operant conditioning is the process of modifying behavior by following specific behaviors with positive or negative consequences.

A manager who reduces an employee's pay if the employee comes to work late and refrains from doing so when the employee is on time has:

Match the following: -Entitlement

Learning is a change in behavior acquired through experience.

Match the following: -Reward

The most effective incentives celebrate the single individual rather than the team's collective accomplishments.

A strong way for an employee to develop self-efficacy is to succeed at a challenging task.

Match the following: -Sensor

Match the following: -MBO

The major function(s) of performance appraisal include:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 6: Learning and Performance Management

Match the following: -Feedback

A form of operant conditioning that has been used successfully to shape organizational behavior is known as:

Which of the following is a form of operant conditioning?

Classical conditioning is the process of modifying behavior through rewards and punishments.

An advantage of the 360-degree feedback appraisal is that it provides a well-rounded view of performance from superiors, peers, followers, and customers.

As an outcome for exceptional performance, Jeffery was provided the opportunity to make an important presentation to the board of directors. However, Jeffery was extremely nervous and upset about the presentation. This consequence was viewed by Jeffery as .

Match the following: -Punishment

Briefly distinguish between positive and negative reinforcement and provide a job-related example of each.

All of the following are problems that contribute to the inaccuracy of performance appraisals except:

Traditional organizational reward systems in the United States place value on:

Operant conditioning is the process of modifying behavior by following specific behaviors with positive or negative consequences.

A manager who reduces an employee's pay if the employee comes to work late and refrains from doing so when the employee is on time has:

Match the following: -Entitlement

Learning is a change in behavior acquired through experience.

Match the following: -Reward

The most effective incentives celebrate the single individual rather than the team's collective accomplishments.

A strong way for an employee to develop self-efficacy is to succeed at a challenging task.

Match the following: -Sensor

Match the following: -MBO

The major function(s) of performance appraisal include:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters