Question 1

Briefly define performance, indicate how performance can be evaluated, and mention attributes of a good performance appraisal system.

Accepted Answer

Positive, or functional, work behavior i

Question 2

Employee performance usually improves with increasingly challenging goals.

Accepted Answer

A) True 
 B)False

Question 3

Feedback by a manager to an employee is an important aspect of any appraisal system and is frequently done as coaching and counseling in a management by objectives program.

Accepted Answer

A) True 
 B)False

Question 4

An employee does not respond to the sarcastic comments of a coworker but compliments him for constructive comments. Which of the following statements is true of this scenario?

Accepted Answer

A)  The colleague is using extinction and negative reinforcement. 
B)  The colleague is using positive and negative consequences. 
C)  The colleague is using only positive consequences. 
D)  The colleague is using extinction and positive reinforcement. 
A)  The colleague is using extinction and negative reinforcement. 
B)  The colleague is using positive and negative consequences. 
C)  The colleague is using only positive consequences. 
D)  The colleague is using extinction and positive reinforcement.

Question 5

Specific feedback is beneficial for initial performance but discourages exploration and undermines the learning needed for later, more independent performance.

Accepted Answer

A) True 
 B)False

Question 6

Intuitors, in terms of learning, prefer:

Accepted Answer

A)  to search for practical applications. 
B)  interpersonal involvement. 
C)  specific, empirical data. 
D)  theoretical frameworks. 
A)  to search for practical applications. 
B)  interpersonal involvement. 
C)  specific, empirical data. 
D)  theoretical frameworks.

Question 7

A person working at a computer terminal may get lower back tension as a result of poor posture. If the person becomes aware of that tension only when the manager enters the work area, then the person may develop lower back tension as a response to the appearance of the manager. This scenario would be an example of:

Accepted Answer

A)  operant conditioning. 
B)  classical conditioning. 
C)  paired reinforcement. 
D)  behavior modification. 
A)  operant conditioning. 
B)  classical conditioning. 
C)  paired reinforcement. 
D)  behavior modification.

Question 8

A three-day unpaid suspension for excessive tardiness is a negative reinforcement for an employee.

Accepted Answer

A) True 
 B)False

Question 9

Match the following:
-Variable interval schedule

Accepted Answer

A) Reinforcement following every response 
B) Reinforcement after a specific time has elapsed 
C) Reinforcement after a random time period 
D) Reinforcement after a fixed number of responses 
E) Reinforcement after a random number of responses 
A) Reinforcement following every response 
B) Reinforcement after a specific time has elapsed 
C) Reinforcement after a random time period 
D) Reinforcement after a fixed number of responses 
E) Reinforcement after a random number of responses

Question 10

Match the following:
-Attribution

Accepted Answer

A) Generally a two-person working relationship in which one is guiding the other 
B) A work situation where the employee expects one or more performance level 
C) An informational cue indicating the extent to which peers in the same situation behave in a similar fashion 
D) A reference or judgment concerning an employee's behavior 
E) A benefit for successful job performance 
A) Generally a two-person working relationship in which one is guiding the other 
B) A work situation where the employee expects one or more performance level 
C) An informational cue indicating the extent to which peers in the same situation behave in a similar fashion 
D) A reference or judgment concerning an employee's behavior 
E) A benefit for successful job performance

Question 11

The reliability of an effective performance appraisal system comes from ensuring:

Accepted Answer

A)  the appropriate dimensions of performance are appraised. 
B)  that the dimensions of performance that are measured are constructed in a valid way. 
C)  that evaluations from multiple sources and at different times are captured over the course of the evaluation period. 
D)  that when evaluations are conducted employees clearly understand what dimensions are being evaluated. 
A)  the appropriate dimensions of performance are appraised. 
B)  that the dimensions of performance that are measured are constructed in a valid way. 
C)  that evaluations from multiple sources and at different times are captured over the course of the evaluation period. 
D)  that when evaluations are conducted employees clearly understand what dimensions are being evaluated.

Question 12

Match the following:
-Fixed ratio schedule

Accepted Answer

A) Reinforcement following every response 
B) Reinforcement after a specific time has elapsed 
C) Reinforcement after a random time period 
D) Reinforcement after a fixed number of responses 
E) Reinforcement after a random number of responses 
A) Reinforcement following every response 
B) Reinforcement after a specific time has elapsed 
C) Reinforcement after a random time period 
D) Reinforcement after a fixed number of responses 
E) Reinforcement after a random number of responses

Question 13

Reward allocation decisions involve:

Accepted Answer

A)  sequential decisions about which outcomes will be rewarded. 
B)  simultaneous decisions about which people to reward, how to reward them, and when to reward them. 
C)  a process of considering individual perceptions regarding instrumentalities and whether reward levels will be perceived equitable. 
D)  sequential decisions about which people to reward, how to reward them, and when to reward them. 
A)  sequential decisions about which outcomes will be rewarded. 
B)  simultaneous decisions about which people to reward, how to reward them, and when to reward them. 
C)  a process of considering individual perceptions regarding instrumentalities and whether reward levels will be perceived equitable. 
D)  sequential decisions about which people to reward, how to reward them, and when to reward them.

Question 14

Match the following:
-Extinction

Accepted Answer

A) An attempt to weaken a behavior by attaching no consequences 
B) A salary increase 
C) Behavior change induced by either positive or negative consequences 
D) A one-week disciplinary layoff 
E) A change in behavior acquired through knowledge acquisition 
A) An attempt to weaken a behavior by attaching no consequences 
B) A salary increase 
C) Behavior change induced by either positive or negative consequences 
D) A one-week disciplinary layoff 
E) A change in behavior acquired through knowledge acquisition

Question 15

The notion of entitlement at work is considered:

Accepted Answer

A)  to engender active, responsible, adult behavior. 
B)  to engender passive, irresponsible behavior. 
C)  to be necessary for developing expectations for high performance and appropriate rewards. 
D)  to define the consequence of rewarding high performance and developing achievement oriented behavior. 
A)  to engender active, responsible, adult behavior. 
B)  to engender passive, irresponsible behavior. 
C)  to be necessary for developing expectations for high performance and appropriate rewards. 
D)  to define the consequence of rewarding high performance and developing achievement oriented behavior.

Question 16

An important function of goal setting is:

Accepted Answer

A)  reducing role stress by clarifying the task-role expectations. 
B)  reducing cultural differences among employees coming from different backgrounds. 
C)  minimizing performance evaluations. 
D)  decreasing motivation. 
A)  reducing role stress by clarifying the task-role expectations. 
B)  reducing cultural differences among employees coming from different backgrounds. 
C)  minimizing performance evaluations. 
D)  decreasing motivation.

Question 17

Outcome (or performance) feedback is greatly facilitated by:

Accepted Answer

A)  closed-end goals. 
B)  open-ended goals. 
C)  quantitative goals. 
D)  peer competitive goals. 
A)  closed-end goals. 
B)  open-ended goals. 
C)  quantitative goals. 
D)  peer competitive goals.

Question 18

Match the following:
-Performance

Accepted Answer

A) Task accomplishment 
B) Evaluation of employee behavior 
C) Consistency of rating across time and/or people doing the rating 
D) Accurate definition of job performance 
E) Information provided to employee about his/her performance 
A) Task accomplishment 
B) Evaluation of employee behavior 
C) Consistency of rating across time and/or people doing the rating 
D) Accurate definition of job performance 
E) Information provided to employee about his/her performance

Question 19

Reward systems based upon entitlement encourage performance improvement.

Accepted Answer

A) True 
 B)False

Question 20

An individual's internal expectancy to perform a particular assignment successfully is known as .

Accepted Answer

A)  self-esteem 
B)  external locus of control 
C)  self-monitoring behavior 
D)  task-specific self-efficacy 
A)  self-esteem 
B)  external locus of control 
C)  self-monitoring behavior 
D)  task-specific self-efficacy

Briefly define performance, indicate how performance can be evaluated, and mention attributes of a good performance appraisal system.

Employee performance usually improves with increasingly challenging goals.

Feedback by a manager to an employee is an important aspect of any appraisal system and is frequently done as coaching and counseling in a management by objectives program.

An employee does not respond to the sarcastic comments of a coworker but compliments him for constructive comments. Which of the following statements is true of this scenario?

Specific feedback is beneficial for initial performance but discourages exploration and undermines the learning needed for later, more independent performance.

Intuitors, in terms of learning, prefer:

A three-day unpaid suspension for excessive tardiness is a negative reinforcement for an employee.

Match the following: -Variable interval schedule

Match the following: -Attribution

The reliability of an effective performance appraisal system comes from ensuring:

Match the following: -Fixed ratio schedule

Reward allocation decisions involve:

Match the following: -Extinction

The notion of entitlement at work is considered:

An important function of goal setting is:

Outcome (or performance) feedback is greatly facilitated by:

Match the following: -Performance

Reward systems based upon entitlement encourage performance improvement.

An individual's internal expectancy to perform a particular assignment successfully is known as .

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

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Exam 6: Learning and Performance Management

Briefly define performance, indicate how performance can be evaluated, and mention attributes of a good performance appraisal system.

Employee performance usually improves with increasingly challenging goals.

Feedback by a manager to an employee is an important aspect of any appraisal system and is frequently done as coaching and counseling in a management by objectives program.

An employee does not respond to the sarcastic comments of a coworker but compliments him for constructive comments. Which of the following statements is true of this scenario?

Specific feedback is beneficial for initial performance but discourages exploration and undermines the learning needed for later, more independent performance.

Intuitors, in terms of learning, prefer:

A three-day unpaid suspension for excessive tardiness is a negative reinforcement for an employee.

Match the following: -Variable interval schedule

Match the following: -Attribution

The reliability of an effective performance appraisal system comes from ensuring:

Match the following: -Fixed ratio schedule

Reward allocation decisions involve:

Match the following: -Extinction

The notion of entitlement at work is considered:

An important function of goal setting is:

Outcome (or performance) feedback is greatly facilitated by:

Match the following: -Performance

Reward systems based upon entitlement encourage performance improvement.

An individual's internal expectancy to perform a particular assignment successfully is known as .

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters