Exam 7: Project Quality and Communications Planning

The purpose of the ________ quality methodology is to reduce variation, thus reducing the number of product or service defects.

Total quality describes the culture, attitude, and organization of a company that strives to provide customers (internal and external) with products and services that satisfy their needs.

Describe at least three key principles of TQM.

Which of the following is NOT a stage of maturity in OPM3?

Why must quality be a continuous process from the beginning of the project until the end?

The ________ diagram is a cause-and-effect tool that helps workers discover the true root cause of quality issues.

As organizations mature in their project management processes, one of the keys is learning from previous projects and reusing the best parts.

Maintainability is the probability of a product performing as specified without failure over a set period of time.

________ is the study of a competitor's product, service, or business practice for the purpose of improving an organization's own performance.

A project communications management plan includes information on when and how to prepare and distribute written reports to team members and stakeholders.

Cost of nonconformance is the total cost incurred by an organization because the product does not meet user requirements (for example, rework, poor user productivity).

________ focuses on the three areas of quality: planning, quality improvement, and quality control.

What is a maturity model, and what does it provide (according to SEI)?

Deming estimated that as much as 85 percent of all quality problems could be corrected by making changes in the process and only 15 percent could be controlled by the workers on the line.

Fitness for use means the product needs to be usable as it was originally intended.

Useful metrics should be expensive to use.

________ created the OPM3 maturity model to aid organizations in their maturity progress specifically in terms of project management.

In Six Sigma methodology, a(n) ________ distribution is a bell-shaped curve that is symmetrical about the mean.

List at least seven of the Juran's 10 steps to quality improvement.

A project schedule management plan includes information on when and how to prepare and distribute written reports to team members and stakeholders.