Exam 7: Project Quality and Communications Planning

Juran Trilogy focuses on the three areas of quality: planning, quality improvement, and quality control.

The computer industry, more so than some others, uses its own language, often referred to as techeze.

The first step in the process used to build the quality management plan is to:

The definition of quality cannot vary.

Much of the information contained in a communications management plan is taken from the stakeholder analysis.

List at least 5 of Crosby's 14 steps to quality improvement.

Which of the following is NOT a domain of project management?

What is DMAIC, and what does the acronym stand for?

The Communications Management knowledge area in the PMBOK contains four processes: identify stakeholders, plan communications, distribute information, and manage stakeholder expectations.

This cost is the total cost incurred by an organization to prevent a faulty product or development of a system that does not meet system requirements.

________ design methods, the modern name given to the Taguchi methods, continually stress the importance of monitoring manufacturing "noise factors"-environmental variation during the product's usage (machine wear), manufacturing variation, and component deterioration.

________ means the product needs to be usable as it was originally intended.

Six Sigma is a quality management process that helps in setting standards for quality and in monitoring the process.

________ seeks to create a framework within which organizations can reexamine their pursuit of strategic objectives via best practices in organizational project management.

Reliability is the time and expense needed to restore the product to an acceptable level of performance after it has failed or begun a trend toward failure.

External failure costs are the costs associated with system defects before a system is fully deployed (for example, scrap, rework).

The U.S. government has mandated that all technology vendors who aspire to perform work for the U.S. government must be CMMI certified.

These are the costs associated with system defects after the system is fully deployed (for example, scrap, rework, returns, market share, lawsuits).

External failure costs are the costs associated with system defects after the system is fully deployed (for example, scrap, rework, returns, market share, lawsuits).

A ________ model is a structured collection of elements that describe characteristics of effective processes.