Question 1

Which is true of active listening?

Accepted Answer

A)  It takes little effort. 
B)  It is hard work. 
C)  It should be practiced only in the office. 
D)  It takes 1/4 the time of normal listening. 
E)  none of the above 
A)  It takes little effort. 
B)  It is hard work. 
C)  It should be practiced only in the office. 
D)  It takes 1/4 the time of normal listening. 
E)  none of the above B

Question 2

An active listener should always:

Accepted Answer

A)  second guess where the speaker's thoughts are going. 
B)  exaggerate nonverbal signals to comfort the speaker. 
C)  listen to the words, not the emotions. 
D)  try to pick out red-flag words to better comprehend actual meaning. 
E)  none of the above 
A)  second guess where the speaker's thoughts are going. 
B)  exaggerate nonverbal signals to comfort the speaker. 
C)  listen to the words, not the emotions. 
D)  try to pick out red-flag words to better comprehend actual meaning. 
E)  none of the above E

Question 3

The four essential requirements for active listening are:

Accepted Answer

A)  concentration, absorption, comprehension, integration. 
B)  accuracy, responsibility, comprehension, concentration. 
C)  intensity, empathy, acceptance, willingness to take responsibility for completeness. 
D)  absorption, accuracy, objectivity, nonverbal signals. 
E)  none of the above 
A)  concentration, absorption, comprehension, integration. 
B)  accuracy, responsibility, comprehension, concentration. 
C)  intensity, empathy, acceptance, willingness to take responsibility for completeness. 
D)  absorption, accuracy, objectivity, nonverbal signals. 
E)  none of the above C

Question 4

Paraphrasing is important because it:

Accepted Answer

A)  shows the speaker you were paying attention. 
B)  allows for a monologue as opposed to a dialogue. 
C)  makes the listener look as if they weren't paying attention. 
D)  blocks out all but the most important information. 
E)  none of the above 
A)  shows the speaker you were paying attention. 
B)  allows for a monologue as opposed to a dialogue. 
C)  makes the listener look as if they weren't paying attention. 
D)  blocks out all but the most important information. 
E)  none of the above

Question 5

Empathy is important for all the following reasons except:

Accepted Answer

A)  shows a true concern for the speaker. 
B)  the speaker will likely have attitudes and expectations that are unknown to you. 
C)  helpful in interpreting the true meaning of what is being said. 
D)  useful in creating trust. 
E)  all of the above 
A)  shows a true concern for the speaker. 
B)  the speaker will likely have attitudes and expectations that are unknown to you. 
C)  helpful in interpreting the true meaning of what is being said. 
D)  useful in creating trust. 
E)  all of the above

Question 6

To interpret emotions and feelings as well as factual content, an active listener

Accepted Answer

A)  confronts his or her biases by expressing them honestly and by seeking a response. 
B)  uses physical contact in transactions. 
C)  asks questions. 
D)  takes in the whole picture. 
E)  none of the above 
A)  confronts his or her biases by expressing them honestly and by seeking a response. 
B)  uses physical contact in transactions. 
C)  asks questions. 
D)  takes in the whole picture. 
E)  none of the above

Question 7

Effective listening includes all but which of the following:

Accepted Answer

A)  absorb every detail. 
B)  ask questions. 
C)  understand the communication from the speaker's point of view. 
D)  listen objectively. 
E)  effective listening includes all of these. 
A)  absorb every detail. 
B)  ask questions. 
C)  understand the communication from the speaker's point of view. 
D)  listen objectively. 
E)  effective listening includes all of these.

Question 8

A common mistake of listeners is to:

Accepted Answer

A)  try to understand how the speaker feels. 
B)  restate what the speaker says. 
C)  interpret the speaker's expectations. 
D)  summarize what has been said. 
E)  develop a response while listening. 
A)  try to understand how the speaker feels. 
B)  restate what the speaker says. 
C)  interpret the speaker's expectations. 
D)  summarize what has been said. 
E)  develop a response while listening.

Which is true of active listening?

An active listener should always:

The four essential requirements for active listening are:

Paraphrasing is important because it:

Empathy is important for all the following reasons except:

To interpret emotions and feelings as well as factual content, an active listener

Effective listening includes all but which of the following:

A common mistake of listeners is to:

Self-Awareness: a Point of Departure

Self-Management: Clarifying Values, Setting Goals, and Planning

Applying Emotional Intelligence

Sending Interpersonal Messages

Providing Feedback

Communicating Across Cultures

Goal Setting

Coaching, Counseling, and Mentoring

Empowering People Through Delegation

Politicking

Persuading

Applying Leadership Style

Managing Change

Facilitating Teamwork

Valuing Diversity

Ethical Decision Making

Creative Problem Solving

Resolving Conflicts

Negotiating

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Exam 5: Listening and Reading Nonverbal Messages

Which is true of active listening?

An active listener should always:

The four essential requirements for active listening are:

Paraphrasing is important because it:

Empathy is important for all the following reasons except:

To interpret emotions and feelings as well as factual content, an active listener

Effective listening includes all but which of the following:

A common mistake of listeners is to:

Self-Awareness: a Point of Departure

Self-Management: Clarifying Values, Setting Goals, and Planning

Applying Emotional Intelligence

Sending Interpersonal Messages

Providing Feedback

Communicating Across Cultures

Goal Setting

Coaching, Counseling, and Mentoring

Empowering People Through Delegation

Politicking

Persuading

Applying Leadership Style

Managing Change

Facilitating Teamwork

Valuing Diversity

Ethical Decision Making

Creative Problem Solving

Resolving Conflicts

Negotiating

Filters