Question 1

Conflicts arise from which of the following:

Accepted Answer

A)  communication differences 
B)  structural differences 
C)  personal differences 
D)  all of the above cause conflicts 
E)  a and c both cause conflicts 
A)  communication differences 
B)  structural differences 
C)  personal differences 
D)  all of the above cause conflicts 
E)  a and c both cause conflicts D

Question 2

When managers have to resolve conflicts rooted in personal differences they frequently rely on:

Accepted Answer

A)  accommodation. 
B)  forcing. 
C)  collaboration. 
D)  compromise. 
E)  none of the above 
A)  accommodation. 
B)  forcing. 
C)  collaboration. 
D)  compromise. 
E)  none of the above B

Question 3

Which of the following does not facilitate conflict resolution?

Accepted Answer

A)  Accommodation 
B)  Persuasion 
C)  Noise in the communication channels 
D)  Compromise 
E)  Collaboration 
A)  Accommodation 
B)  Persuasion 
C)  Noise in the communication channels 
D)  Compromise 
E)  Collaboration C

Question 4

If a conflict is critical to the organization's success, which is the best strategy for conflict resolution?

Accepted Answer

A)  Collaboration 
B)  Accommodation 
C)  Compromise 
D)  Forcing 
E)  Avoidance 
A)  Collaboration 
B)  Accommodation 
C)  Compromise 
D)  Forcing 
E)  Avoidance

Question 5

Which of the following is not true concerning conflict?

Accepted Answer

A)  Conflict arises from differing goals of organizational members. 
B)  Conflict can never be completely eliminated. 
C)  Conflicts are never constructive or functional. 
D)  Conflict can be caused by the scarcity of resources in an organization. 
E)  All of the above are true 
A)  Conflict arises from differing goals of organizational members. 
B)  Conflict can never be completely eliminated. 
C)  Conflicts are never constructive or functional. 
D)  Conflict can be caused by the scarcity of resources in an organization. 
E)  All of the above are true

Question 6

To manage conflict effectively, it is necessary to:

Accepted Answer

A)  assess the source of the conflict. 
B)  know your options. 
C)  know yourself as well as the conflicting parties. 
D)  all of the above 
E)  none of the above 
A)  assess the source of the conflict. 
B)  know your options. 
C)  know yourself as well as the conflicting parties. 
D)  all of the above 
E)  none of the above

Question 7

Resolving conflicts uses all of the following interpersonal skills except:

Accepted Answer

A)  goal setting. 
B)  listening. 
C)  feedback. 
D)  persuasion. 
E)  all of the above are used 
A)  goal setting. 
B)  listening. 
C)  feedback. 
D)  persuasion. 
E)  all of the above are used

Question 8

The goals in determining conflict resolution strategies include all of the following except

Accepted Answer

A)  maintaining long-term interpersonal relations. 
B)  determining the importance of the conflict issue. 
C)  how crucial it is to resolve the conflict as quickly as possible. 
D)  all of the above 
E)  none of the above 
A)  maintaining long-term interpersonal relations. 
B)  determining the importance of the conflict issue. 
C)  how crucial it is to resolve the conflict as quickly as possible. 
D)  all of the above 
E)  none of the above

Conflicts arise from which of the following:

When managers have to resolve conflicts rooted in personal differences they frequently rely on:

Which of the following does not facilitate conflict resolution?

If a conflict is critical to the organization's success, which is the best strategy for conflict resolution?

Which of the following is not true concerning conflict?

To manage conflict effectively, it is necessary to:

Resolving conflicts uses all of the following interpersonal skills except:

The goals in determining conflict resolution strategies include all of the following except

Self-Awareness: a Point of Departure

Self-Management: Clarifying Values, Setting Goals, and Planning

Applying Emotional Intelligence

Sending Interpersonal Messages

Listening and Reading Nonverbal Messages

Providing Feedback

Communicating Across Cultures

Goal Setting

Coaching, Counseling, and Mentoring

Empowering People Through Delegation

Politicking

Persuading

Applying Leadership Style

Managing Change

Facilitating Teamwork

Valuing Diversity

Ethical Decision Making

Creative Problem Solving

Negotiating

Filters

Exam 19: Resolving Conflicts

Conflicts arise from which of the following:

When managers have to resolve conflicts rooted in personal differences they frequently rely on:

Which of the following does not facilitate conflict resolution?

If a conflict is critical to the organization's success, which is the best strategy for conflict resolution?

Which of the following is not true concerning conflict?

To manage conflict effectively, it is necessary to:

Resolving conflicts uses all of the following interpersonal skills except:

The goals in determining conflict resolution strategies include all of the following except

Self-Awareness: a Point of Departure

Self-Management: Clarifying Values, Setting Goals, and Planning

Applying Emotional Intelligence

Sending Interpersonal Messages

Listening and Reading Nonverbal Messages

Providing Feedback

Communicating Across Cultures

Goal Setting

Coaching, Counseling, and Mentoring

Empowering People Through Delegation

Politicking

Persuading

Applying Leadership Style

Managing Change

Facilitating Teamwork

Valuing Diversity

Ethical Decision Making

Creative Problem Solving

Negotiating

Filters