Exam 13: Managing Groups, building Teams, and Resolving Conflicts

In the organizational development process,which step comes directly before data gathering?

The first step to solving conflict is to be alert to potential or current conflict.

A ___________________ is a broad agreement on a decision or course of action by members of a group who have had the opportunity to express themselves on the issue.

A set of approaches to creating and sustaining high-involvement,high-performance organizations and their subunits is called ___________________.

One way to resolve conflict is to ___________________ the other party's demands by adapting or compromising with them.

A predictable pattern in the evolution of a team includes the forming,storming,norming,performing,and adjourning phases.

Which of the following is a group or team of employees who are assigned by management to similar activities or locations with the intent that they work together in a prescribed way toward goals established by management?

You should minimize using a competitive approach when trying to resolve or prevent conflict.

___________________ are the interaction among members of a work group and concurrent changes in their attitudes,behavior,and relationships.

Some conflicts are inevitable.

The results of self-managing teams may include leaner staff units,fewer job classifications,lower absence and turnover rates,higher commitment and job satisfaction,and improved efficiency and customer service.

Competition is counterproductive,while conflict is often productive.

A key feature of OD is its use of one or more forms of ___________________,which are a variety of activities designed to make individuals,groups,or the entire organization more effective.

In the organizational development process,which step comes directly after implementation of an intervention?

Informal workgroups are usually set up by management to routinely carry out work in the best fashion.

It is rarely productive to get cooperation from employees by finding out what they want from their work.

Which of the following is a group of people who must work together cooperatively to achieve common goals,while striving to improve their effectiveness?

___________________ tends to pit individuals and groups against one another.

Evaluation of results is the final step in the organizational development approach.

The allocation of equipment,materials,or supplies is rarely a source of conflict at work.