Exam 6: Training and Developing Employees

A ___________________ is the segmentation of a particular job into important steps that advance the work toward its completion.

A good way to evaluate if a training was successful is to determine if trainees can demonstrate specific skills after the training.

Increased customer complaints is a good reason to conduct training.

Some employees resist learning new ways of doing things.

The training department just trained Joey how to train other employees using his expertise.What type of training did Joey participate in?

Employees learn best by _____.

Which of the following is not a valuable resource in evaluating training?

Which of the following cornerstones of job instruction training must happen first?

For new entrants into the workforce,it is better to undertrain than to overtrain.

Self-directed learning allows employees to take more responsibility for their learning.

The second step in job instruction training is to put the trainees on their own. This is the final step.

Employees may learn additional tasks to earn ___________________ pay.

The first step in job instruction training is to try the workers out by letting them do the job. The first step is to get the workers ready to learn.

Don often verbally repeats key concepts to himself as a way to help him memorize the information.What type of learner is he?

Which of the following is a reason an employee might embrace change?

___________________ are gaps between expected and actual employee behaviors or between current and desired levels of performance.

Trainers must adhere to a high set of moral standards to avoid crossing boundaries of propriety.

A _____ uses a wide variety of electronic tools to provide just-in-time training to workers.

A classic Japanese proverb states,"I hear and I forget; I see and I remember; I do and I ___________________."

Which step in the training process must occur after the training is delivered?