Exam 13: Managing Groups, building Teams, and Resolving Conflicts

A group leader can make meetings more efficient by addressing dysfunctional behavior as soon as it starts.

Having side conversations is a toxic behavior that may occur during group meetings.

Self-managing teams are often problematic and have poor performance.

The right kind of ___________________ can stimulate a healthy,controlled discussion between two individuals.

Some people do not cooperate because they see no personal advantage in doing so.

Expressing the current mood of the group during a meeting is _____.

Team members are less drawn to cohesive groups.

Informal groups are usually fairly weak.

Informal groups do not cause management issues.

Which of the following is the first step to resolving conflict?

In the organizational development process,which step comes directly after data gathering?

Coaching individuals to become more sensitive is a good way to prevent interpersonal conflicts.

Process consultation is an example of an intervention.

A worker who lets her ___________________ dominate her behavior is likely to cause conflict.

Stating a problem or an objective clearly is an example of a social role during a meeting. This is a task role.

Which of the following is the last step to resolving conflict?

The tendency of some cohesive groups to place extreme pressure on individuals to fall in line with the group's inclinations is _____.

Which of the following is a group that forms spontaneously among employees who work near one another,have common personal interests,or work toward common job goals?

Summarizing progress or identifying barriers to it is _____.

A change in workflow can be a cause of conflict.