Exam 11: Control: Monitoring and Improving Results

A punishment imposed by management on an employee as a form of discipline is called a ___________________ that focuses on a highly structured problem-solving process,following the steps of DMAIC (Define quality,Measure it,Analyze it,Improve it,and Control it).

(Short Answer)

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Question 21

Root cause analysis can help quality control because it is a systematic problem-solving approach that attempts to identify and eliminate the basic underlying causes of a problem.

(True/False)

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Question 22

Benchmarking is vitally concerned with upper level management feedback. Benchmarking is concerned mostly with customer feedback.

(True/False)

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Question 23

Preventative controls are applied mainly after the conversion process has been completed. These are corrective controls.

(True/False)

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Question 24

Controls should not be based on high hopes alone.

(True/False)

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Question 25

Day-to-day control means that most of the time supervisors should be on their feet walking around and communicating.

(True/False)

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Question 26

Six Sigma can help quality control.

(True/False)

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Question 27

___________________ is the permissible deviation from standard.

(Short Answer)

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Question 28

A ___________________ is a specific performance goal that a product is expected to meet.

(Short Answer)

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Question 29

Detailed,lengthy reports are important to the control process.

(True/False)

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Question 30

Which of the following is a control standard based on?

(Multiple Choice)

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Question 31

A good way to overcome employee resistance to controls is to make threats even if you can't back them up.

(True/False)

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Question 32

___________________ refer to controls that are applied to conditions to be maintained and results to be obtained during the conversion process.

(Short Answer)

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Question 33

To be an effective controller,a supervisor should approach control problems as a _____ rather than a critic.

(Multiple Choice)

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Question 34

In relation to control standards,tolerance means the ability to withstand a great deal of pressure.

(True/False)

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Question 35

Which of the following is not a step in the Six Sigma philosophy?

(Multiple Choice)

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Question 36

Control always begins with the establishment of some ___________________.

(Short Answer)

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Question 37

If your department is not meeting its goals,you must take corrective action to fix the issue.

(True/False)

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Question 38

Peter is using reports and numbers to explain the value of the controls he has put in place.Which method is he using to soften employee resistance to controls?

(Multiple Choice)

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Question 39

As a new supervisor,you are creating new departmental rules to ensure your team accomplishes their goals.Which of the following are you doing?

(Multiple Choice)

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Question 40

Showing 21 - 40 of 49

A punishment imposed by management on an employee as a form of discipline is called a ___________________ that focuses on a highly structured problem-solving process,following the steps of DMAIC (Define quality,Measure it,Analyze it,Improve it,and Control it).

Root cause analysis can help quality control because it is a systematic problem-solving approach that attempts to identify and eliminate the basic underlying causes of a problem.

Benchmarking is vitally concerned with upper level management feedback. Benchmarking is concerned mostly with customer feedback.

Preventative controls are applied mainly after the conversion process has been completed. These are corrective controls.

Controls should not be based on high hopes alone.

Day-to-day control means that most of the time supervisors should be on their feet walking around and communicating.

Six Sigma can help quality control.

___________________ is the permissible deviation from standard.

A ___________________ is a specific performance goal that a product is expected to meet.

Detailed,lengthy reports are important to the control process.

Which of the following is a control standard based on?

A good way to overcome employee resistance to controls is to make threats even if you can't back them up.

___________________ refer to controls that are applied to conditions to be maintained and results to be obtained during the conversion process.

To be an effective controller,a supervisor should approach control problems as a _____ rather than a critic.

In relation to control standards,tolerance means the ability to withstand a great deal of pressure.

Which of the following is not a step in the Six Sigma philosophy?

Control always begins with the establishment of some ___________________.

If your department is not meeting its goals,you must take corrective action to fix the issue.

Peter is using reports and numbers to explain the value of the controls he has put in place.Which method is he using to soften employee resistance to controls?

As a new supervisor,you are creating new departmental rules to ensure your team accomplishes their goals.Which of the following are you doing?

The Supervisors Role in Creating a Positive Workplace

Setting Goals, making Plans, and Improving Costs

Problem Solving and Managing Information

Organizing an Effective Department

Staffing With Human Resources

Training and Developing Employees

Leadership Skills, styles, and Qualities

Effective Employee Communication

Understanding and Motivating People at Work

Counseling and Performance Management

Appraising Employee Performance

Managing Groups, building Teams, and Resolving Conflicts

Managing a Diverse Workforce

The Supervisors Role in Employee Safety and Health, and Labor Relations

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