Exam 10: Lean Systems and Six-Sigma Quality

Costs of quality incurred when a customer returns a defective product is known as:

Costs of quality incurred when testing and evaluating products is known as:

A range of acceptable quality that has been tested and established is known as:

Once a process is 'in control,' the tool used to continuously monitor the process is a:

The operations function can be impacted by Six Sigma in the following ways:

Respect for people is a key element of lean and typically only applies to the internal operations of a company.

The primary role of management in a lean organization is to ensure quality processes are strictly followed.

_________ is a quality tool that shows the relationship to two variables:

Utilizing multiple machines for different functions is an example of lean flexibility.

ISO 9000 quality standards were developed in response to:

The mean and standard deviation are tools used to describe characteristics of a distribution.

The lean philosophy emphasizes using multiple supplier sources to reduce risk.

Meeting and exceeding customer expectations is the definition of:

Small lot productions decrease flexibility because of the risk of insufficient stock on hand.

____ ____is a critical tool needed for supply chain partners to achieve the benefits of Six Sigma.

Lean is primarily a production/manufacturing process.

Variation that can be identified and changed is known as:

Lean production utilizes a __________ production system:

While beneficial to an organization, lean solutions are typically complex and expensive.

A benefit of lean implementation is increased customer service.