Question 1

Which of these statements about the destination component of communication is not correct?

Accepted Answer

A) The sender loses control once the message enters the audience's sensory environment. 
B) Communication may not occur even after the message enters the sender's sensory environment. 
C) The audience might perceive the message but incorrectly interpret its meaning. 
D) Once the message enters the audience's sensory environment,it becomes a filter for that audience. 
E) The message is successful if it reaches its destination and the audience interprets it as the sender intended. 
A) The sender loses control once the message enters the audience's sensory environment. 
B) Communication may not occur even after the message enters the sender's sensory environment. 
C) The audience might perceive the message but incorrectly interpret its meaning. 
D) Once the message enters the audience's sensory environment,it becomes a filter for that audience. 
E) The message is successful if it reaches its destination and the audience interprets it as the sender intended.

Question 2

Wherever possible,you should use abstract rather than concrete words to make your messages easier to understand.

Accepted Answer

A) True 
 B)False

Question 3

Texting may be useful for all of the following reasons except

Accepted Answer

A) providing fast client contact. 
B) advertising your new product or service. 
C) commenting during a speech by a client. 
D) confirming deliveries. 
E) sending important information in a meeting. 
A) providing fast client contact. 
B) advertising your new product or service. 
C) commenting during a speech by a client. 
D) confirming deliveries. 
E) sending important information in a meeting.

Question 4

Which of the following is not a true statement about print communication?

Accepted Answer

A) It is considered official and formal. 
B) Its use is declining. 
C) Some companies no longer use it for internal communication. 
D) It is still used for individual pay or benefit information. 
E) It is not appropriate for job applications. 
A) It is considered official and formal. 
B) Its use is declining. 
C) Some companies no longer use it for internal communication. 
D) It is still used for individual pay or benefit information. 
E) It is not appropriate for job applications.

Question 5

An) is considered a conventional channel of communication.

Accepted Answer

A) web seminar 
B) instant message 
C) email 
D) blog 
E) tweet 
A) web seminar 
B) instant message 
C) email 
D) blog 
E) tweet

Question 6

Discuss what causes differences in interpretation.Provide an example of communication that involves interpretation problems.

Accepted Answer

Differences in interpretation occur when

Question 7

Employees prefer to receive bad news through the personal medium of email.

Accepted Answer

A) True 
 B)False

Question 8

Lateral communication provides managers at all levels with the information they need to make decisions.

Accepted Answer

A) True 
 B)False

Question 9

How can an employee avoid negative legal consequences of his or her communication?

Accepted Answer

First,be aware of,and follow,any company

Question 10

As a sender,you are encoding when you

Accepted Answer

A) select the medium for transmitting a verbal or nonverbal message. 
B) eliminate noise out of an incoming communication need 
C) notice and interpret an external or internal communication need 
D) observe the destination of the message. 
E) formulate a verbal or nonverbal response to a communication need. 
A) select the medium for transmitting a verbal or nonverbal message. 
B) eliminate noise out of an incoming communication need 
C) notice and interpret an external or internal communication need 
D) observe the destination of the message. 
E) formulate a verbal or nonverbal response to a communication need.

Question 11

Cascading communication flows upwards and downwards from an important organizational leader.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not a reason why upward communication is important?

Accepted Answer

A) It provides feedback to let receivers know that lateral messages have been received and understood. 
B) It helps managers recognize whether lower-level employees received and correctly interpreted downward messages. 
C) It gives managers information they need to make critical decisions. 
D) It provides opportunities for employees to offer input,make suggestions,and air grievances. 
E) It allows information to flow from lower levels to higher levels of the organization. 
A) It provides feedback to let receivers know that lateral messages have been received and understood. 
B) It helps managers recognize whether lower-level employees received and correctly interpreted downward messages. 
C) It gives managers information they need to make critical decisions. 
D) It provides opportunities for employees to offer input,make suggestions,and air grievances. 
E) It allows information to flow from lower levels to higher levels of the organization.

Question 13

Do you agree with Oliver Wendell Holmes Jr.that "A word is not a crystal,transparent and unchanged,it is the skin of a living thought and may vary greatly in color and content according to the circumstances and time in which it is used." Why or why not?

Accepted Answer

Holmes expresses the idea that language

Question 14

You will not be able to communicate effectively if

Accepted Answer

A) you convey your message through verbal and nonverbal means. 
B) you use lean media choices. 
C) your message contains words that the audience cannot understand. 
D) you fail to use current technology. 
E) you are unaware of your organization's goals. 
A) you convey your message through verbal and nonverbal means. 
B) you use lean media choices. 
C) your message contains words that the audience cannot understand. 
D) you fail to use current technology. 
E) you are unaware of your organization's goals.

Question 15

Research results show that all but which one of the following statements is true of business communications?

Accepted Answer

A) The top characteristic sought in job candidates is communication skills. 
B) Communications is the most important area of Bloom's Knowledge for securing employment after graduation and for advancement and promotion once on the job. 
C) As many as one-third of employees write poorly. 
D) Employees who are happy with how their company communicates difficult decisions are much more likely to recommend their company. 
E) Communication skills are more important in corporate settings than in self-employment. 
A) The top characteristic sought in job candidates is communication skills. 
B) Communications is the most important area of Bloom's Knowledge for securing employment after graduation and for advancement and promotion once on the job. 
C) As many as one-third of employees write poorly. 
D) Employees who are happy with how their company communicates difficult decisions are much more likely to recommend their company. 
E) Communication skills are more important in corporate settings than in self-employment.

Question 16

Which of the following is the first verbal barrier that can occur in the communication process?

Accepted Answer

A) differences in interpretation 
B) overabstraction and ambiguity 
C) inappropriate use of expressions 
D) inadequate Bloom's Knowledge or vocabulary 
E) polarization 
A) differences in interpretation 
B) overabstraction and ambiguity 
C) inappropriate use of expressions 
D) inadequate Bloom's Knowledge or vocabulary 
E) polarization

Question 17

It is good business to share both good news and bad news with employees as quickly and completely as possible.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is not a typical reason for unethical behavior?

Accepted Answer

A) We rationalize that what is ethical depends upon the circumstances. 
B) We do what we must to win. 
C) We rationalize that everyone is doing it. 
D) We enjoy the thrill of "getting away with it." 
E) We take the easy route to accomplish our goal. 
A) We rationalize that what is ethical depends upon the circumstances. 
B) We do what we must to win. 
C) We rationalize that everyone is doing it. 
D) We enjoy the thrill of "getting away with it." 
E) We take the easy route to accomplish our goal.

Question 19

When communicating internationally,you should translate important documents into the second language and then back into English to ensure correct interpretation.

Accepted Answer

A) True 
 B)False

Question 20

You can avoid polarization if you choose words that take the middle ground rather than words that represent an extreme position.

Accepted Answer

A) True 
 B)False

Which of these statements about the destination component of communication is not correct?

Wherever possible,you should use abstract rather than concrete words to make your messages easier to understand.

Texting may be useful for all of the following reasons except

Which of the following is not a true statement about print communication?

An) is considered a conventional channel of communication.

Discuss what causes differences in interpretation.Provide an example of communication that involves interpretation problems.

Employees prefer to receive bad news through the personal medium of email.

Lateral communication provides managers at all levels with the information they need to make decisions.

How can an employee avoid negative legal consequences of his or her communication?

As a sender,you are encoding when you

Cascading communication flows upwards and downwards from an important organizational leader.

Which of the following is not a reason why upward communication is important?

Do you agree with Oliver Wendell Holmes Jr.that "A word is not a crystal,transparent and unchanged,it is the skin of a living thought and may vary greatly in color and content according to the circumstances and time in which it is used." Why or why not?

You will not be able to communicate effectively if

Research results show that all but which one of the following statements is true of business communications?

Which of the following is the first verbal barrier that can occur in the communication process?

It is good business to share both good news and bad news with employees as quickly and completely as possible.

Which of the following is not a typical reason for unethical behavior?

When communicating internationally,you should translate important documents into the second language and then back into English to ensure correct interpretation.

You can avoid polarization if you choose words that take the middle ground rather than words that represent an extreme position.

Team-And-Intercultural-Communication

Interpersonal-Communication-Skills

The-Writing-Process

Revising-Your-Writing

Neutral-And-Positive-Messages

Persuasive-Messages

Bad-News-Messages

Planning-The-Report-And-Managing-Data

Writing-The-Report

Oral-Presentations

Employment-Communication

Filters

Exam 1: Understanding-Business-Communication

Which of these statements about the destination component of communication is not correct?

Wherever possible,you should use abstract rather than concrete words to make your messages easier to understand.

Texting may be useful for all of the following reasons except

Which of the following is not a true statement about print communication?

An) is considered a conventional channel of communication.

Discuss what causes differences in interpretation.Provide an example of communication that involves interpretation problems.

Employees prefer to receive bad news through the personal medium of email.

Lateral communication provides managers at all levels with the information they need to make decisions.

How can an employee avoid negative legal consequences of his or her communication?

As a sender,you are encoding when you

Cascading communication flows upwards and downwards from an important organizational leader.

Which of the following is not a reason why upward communication is important?

Do you agree with Oliver Wendell Holmes Jr.that "A word is not a crystal,transparent and unchanged,it is the skin of a living thought and may vary greatly in color and content according to the circumstances and time in which it is used." Why or why not?

You will not be able to communicate effectively if

Research results show that all but which one of the following statements is true of business communications?

Which of the following is the first verbal barrier that can occur in the communication process?

It is good business to share both good news and bad news with employees as quickly and completely as possible.

Which of the following is not a typical reason for unethical behavior?

When communicating internationally,you should translate important documents into the second language and then back into English to ensure correct interpretation.

You can avoid polarization if you choose words that take the middle ground rather than words that represent an extreme position.

Team-And-Intercultural-Communication

Interpersonal-Communication-Skills

The-Writing-Process

Revising-Your-Writing

Neutral-And-Positive-Messages

Persuasive-Messages

Bad-News-Messages

Planning-The-Report-And-Managing-Data

Writing-The-Report

Oral-Presentations

Employment-Communication

Filters