Question 1

If you put on a puzzled look as a coworker tries to explain the company's new sick-leave policy,you are

Accepted Answer

A) using a nonverbal medium to filter the message. 
B) adding noise to the communication environment. 
C) providing an internal communication need for your audience. 
D) simultaneously sending and receiving a message. 
E) eliminating the feedback portion of the process. 
A) using a nonverbal medium to filter the message. 
B) adding noise to the communication environment. 
C) providing an internal communication need for your audience. 
D) simultaneously sending and receiving a message. 
E) eliminating the feedback portion of the process. D

Question 2

Which of the following would be the best action for building a relationship with a manager in another division?

Accepted Answer

A) an emailed report on your responsibilities and accomplishments 
B) a voice message left on the manager's phone 
C) a face-to-face meeting in a neutral meeting room 
D) an invitation to download your vlog 
E) a Facebook friend request 
A) an emailed report on your responsibilities and accomplishments 
B) a voice message left on the manager's phone 
C) a face-to-face meeting in a neutral meeting room 
D) an invitation to download your vlog 
E) a Facebook friend request C

Question 3

Which of the following is a verbal barrier to communication?

Accepted Answer

A) A person's body language does not correspond with his spoken message. 
B) Audience interpretation of a message is not the same as the sender's interpretation. 
C) Two individuals have differing perceptions of a manager's comments based on their personal experiences with her. 
D) People are not focusing on a convention speaker because the seats are too small and are placed too close together. 
E) A customer service representative has a prejudice against customers who have a southern accent. 
A) A person's body language does not correspond with his spoken message. 
B) Audience interpretation of a message is not the same as the sender's interpretation. 
C) Two individuals have differing perceptions of a manager's comments based on their personal experiences with her. 
D) People are not focusing on a convention speaker because the seats are too small and are placed too close together. 
E) A customer service representative has a prejudice against customers who have a southern accent. B

Question 4

Blogs that allow open comments may generate negative responses from consumers.Why do many companies view them as worth the risk?

Accepted Answer

Blogs allow companies to connect with em

Question 5

Which of the following is an example of lateral communication?

Accepted Answer

A) Your supervisor sends you an email that lists your strengths and weaknesses. 
B) Three state senators discuss the pros and cons of passing new laws against hate crimes. 
C) The vice president of marketing prepares a report to share with the marketing representatives. 
D) You respond to an internal survey conducted by a colleague from another department. 
E) You prepare a year-end sales report for your supervisor's approval. 
A) Your supervisor sends you an email that lists your strengths and weaknesses. 
B) Three state senators discuss the pros and cons of passing new laws against hate crimes. 
C) The vice president of marketing prepares a report to share with the marketing representatives. 
D) You respond to an internal survey conducted by a colleague from another department. 
E) You prepare a year-end sales report for your supervisor's approval.

Question 6

The five components of communication are the need for communication,sender,message,audience,and response.

Accepted Answer

A) True 
 B)False

Question 7

Explain the difference between denotation and connotation when referring to the meaning of a word.Give an example of each.

Accepted Answer

Denotation is the literal dictionary def

Question 8

You are using the grapevine when you

Accepted Answer

A) ask top management,during a company meeting,about the company's recent merger. 
B) write a memo to your boss suggesting how to publicize the company's recent merger. 
C) post a news release on your company's website announcing its recent merger. 
D) write an article for your company's newsletter,quoting the CEO's comments about the recent merger. 
E) discuss the company's recent merger while you carpool with a coworker. 
A) ask top management,during a company meeting,about the company's recent merger. 
B) write a memo to your boss suggesting how to publicize the company's recent merger. 
C) post a news release on your company's website announcing its recent merger. 
D) write an article for your company's newsletter,quoting the CEO's comments about the recent merger. 
E) discuss the company's recent merger while you carpool with a coworker.

Question 9

Differences in how the sender and the audience assign meanings to the same word can become a communication barrier.

Accepted Answer

A) True 
 B)False

Question 10

Which is an example of an internal communication need?

Accepted Answer

A) You read a memo from your supervisor requesting sales figures for the past five years. 
B) While photocopying reports,you overhear two managers talking about upcoming layoffs. 
C) Your office is too hot because the air conditioner isn't working properly. 
D) You notice an intern pocketing money from the petty cash fund. 
E) You dream about an idea for a new commercial to promote your company's product. 
A) You read a memo from your supervisor requesting sales figures for the past five years. 
B) While photocopying reports,you overhear two managers talking about upcoming layoffs. 
C) Your office is too hot because the air conditioner isn't working properly. 
D) You notice an intern pocketing money from the petty cash fund. 
E) You dream about an idea for a new commercial to promote your company's product.

Question 11

Communication flows in an orderly,linear manner from one stage to the next.

Accepted Answer

A) True 
 B)False

Question 12

Describe at least three advantages that oral communication has over written communication.Provide an example of a situation in which oral communication would be more effective than written communication.

Accepted Answer

Oral communication allows more ways to g

Question 13

Which of the following guidelines for online communication is least likely to protect both you and your employer from problems?

Accepted Answer

A) In your message,you identify yourself as a company employee but add "my opinion only" to messages and posts. 
B) You don't cite or reference customers or suppliers without their prior approval. 
C) You avoid sharing proprietary company information about products or strategies with anyone outside of the company. 
D) You don't insult or disparage your employer or any specific employee,even if specific names are not mentioned. 
E) You avoid doing anything online that would not be acceptable in a face-to-face situation in your workplace. 
A) In your message,you identify yourself as a company employee but add "my opinion only" to messages and posts. 
B) You don't cite or reference customers or suppliers without their prior approval. 
C) You avoid sharing proprietary company information about products or strategies with anyone outside of the company. 
D) You don't insult or disparage your employer or any specific employee,even if specific names are not mentioned. 
E) You avoid doing anything online that would not be acceptable in a face-to-face situation in your workplace.

Question 14

Which of the following best describes jargon?

Accepted Answer

A) a fad expression that is short-lived 
B) a polite expression that is used to soften the impact of an unpleasant situation 
C) a cultural tradition 
D) efficient terminology when communicating within specialized groups 
E) a denotative phrase that characterizes vertical communication 
A) a fad expression that is short-lived 
B) a polite expression that is used to soften the impact of an unpleasant situation 
C) a cultural tradition 
D) efficient terminology when communicating within specialized groups 
E) a denotative phrase that characterizes vertical communication

Question 15

Which of the following is not considered a rich medium for communication?

Accepted Answer

A) oral presentation 
B) email 
C) phone call 
D) chat over coffee 
E) formal department meeting 
A) oral presentation 
B) email 
C) phone call 
D) chat over coffee 
E) formal department meeting

Question 16

Companies use to provide portable audio or video content about their products and services.

Accepted Answer

A) wikis 
B) microblogs 
C) voice mail 
D) podcasts 
E) texting 
A) wikis 
B) microblogs 
C) voice mail 
D) podcasts 
E) texting

Question 17

Managers can stop rumors by counteracting the free flow of information through the grapevine.

Accepted Answer

A) True 
 B)False

Question 18

Lateral communication typically involves persuading others who report to us.

Accepted Answer

A) True 
 B)False

Question 19

Jargon is technical terminology used within specialized groups sometimes called "the pros' prose."

Accepted Answer

A) True 
 B)False

Question 20

Less than half of the information communicated through the grapevine is accurate.

Accepted Answer

A) True 
 B)False

If you put on a puzzled look as a coworker tries to explain the company's new sick-leave policy,you are

Which of the following would be the best action for building a relationship with a manager in another division?

Which of the following is a verbal barrier to communication?

Blogs that allow open comments may generate negative responses from consumers.Why do many companies view them as worth the risk?

Which of the following is an example of lateral communication?

The five components of communication are the need for communication,sender,message,audience,and response.

Explain the difference between denotation and connotation when referring to the meaning of a word.Give an example of each.

You are using the grapevine when you

Differences in how the sender and the audience assign meanings to the same word can become a communication barrier.

Which is an example of an internal communication need?

Communication flows in an orderly,linear manner from one stage to the next.

Describe at least three advantages that oral communication has over written communication.Provide an example of a situation in which oral communication would be more effective than written communication.

Which of the following guidelines for online communication is least likely to protect both you and your employer from problems?

Which of the following best describes jargon?

Which of the following is not considered a rich medium for communication?

Companies use to provide portable audio or video content about their products and services.

Managers can stop rumors by counteracting the free flow of information through the grapevine.

Lateral communication typically involves persuading others who report to us.

Jargon is technical terminology used within specialized groups sometimes called "the pros' prose."

Less than half of the information communicated through the grapevine is accurate.

Team-And-Intercultural-Communication

Interpersonal-Communication-Skills

The-Writing-Process

Revising-Your-Writing

Neutral-And-Positive-Messages

Persuasive-Messages

Bad-News-Messages

Planning-The-Report-And-Managing-Data

Writing-The-Report

Oral-Presentations

Employment-Communication

Filters

Exam 1: Understanding-Business-Communication

If you put on a puzzled look as a coworker tries to explain the company's new sick-leave policy,you are

Which of the following would be the best action for building a relationship with a manager in another division?

Which of the following is a verbal barrier to communication?

Blogs that allow open comments may generate negative responses from consumers.Why do many companies view them as worth the risk?

Which of the following is an example of lateral communication?

The five components of communication are the need for communication,sender,message,audience,and response.

Explain the difference between denotation and connotation when referring to the meaning of a word.Give an example of each.

You are using the grapevine when you

Differences in how the sender and the audience assign meanings to the same word can become a communication barrier.

Which is an example of an internal communication need?

Communication flows in an orderly,linear manner from one stage to the next.

Describe at least three advantages that oral communication has over written communication.Provide an example of a situation in which oral communication would be more effective than written communication.

Which of the following guidelines for online communication is least likely to protect both you and your employer from problems?

Which of the following best describes jargon?

Which of the following is not considered a rich medium for communication?

Companies use to provide portable audio or video content about their products and services.

Managers can stop rumors by counteracting the free flow of information through the grapevine.

Lateral communication typically involves persuading others who report to us.

Jargon is technical terminology used within specialized groups sometimes called "the pros' prose."

Less than half of the information communicated through the grapevine is accurate.

Team-And-Intercultural-Communication

Interpersonal-Communication-Skills

The-Writing-Process

Revising-Your-Writing

Neutral-And-Positive-Messages

Persuasive-Messages

Bad-News-Messages

Planning-The-Report-And-Managing-Data

Writing-The-Report

Oral-Presentations

Employment-Communication

Filters