Question 1

Employers report major deficiencies in the written and oral communication skills of new employees.

Accepted Answer

A) True 
 B)False

Question 2

The triple bottom line includes all of the following except:

Accepted Answer

A) people 
B) profit 
C) purpose 
D) planet 
E) none of these 
A) people 
B) profit 
C) purpose 
D) planet 
E) none of these

Question 3

Which of the following is an example of environmental noise?

Accepted Answer

A) You are expected to attend two different meetings that overlap each other. 
B) You miss half the presentation because the speaker is not using a microphone. 
C) You have ten minutes to read two reports before you prepare a summary for your boss. 
D) You are closing a big sale to one client as another client calls with a question. 
E) You receive urgent instant messages from several colleagues who need information right away. 
A) You are expected to attend two different meetings that overlap each other. 
B) You miss half the presentation because the speaker is not using a microphone. 
C) You have ten minutes to read two reports before you prepare a summary for your boss. 
D) You are closing a big sale to one client as another client calls with a question. 
E) You receive urgent instant messages from several colleagues who need information right away.

Question 4

Which of the following is another term for the grapevine?

Accepted Answer

A) upward communication network 
B) lateral communication network 
C) horizontal communication network 
D) downward communication network 
E) informal communication network 
A) upward communication network 
B) lateral communication network 
C) horizontal communication network 
D) downward communication network 
E) informal communication network

Question 5

Written messages might be conveyed through a brochure,a blog posting,a web page,or a company newsletter.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is an abstract word?

Accepted Answer

A) letter 
B) memorandum 
C) email 
D) report 
E) communication 
A) letter 
B) memorandum 
C) email 
D) report 
E) communication

Question 7

Define the terms slang,jargon,and euphemism.When is each type of expression appropriate? When do problems arise?

Accepted Answer

Slang is a short-lived expression that i

Question 8

Which of the following is an example of slang?

Accepted Answer

A) window of opportunity 
B) applet 
C) blog 
D) e-commerce 
E) spam 
A) window of opportunity 
B) applet 
C) blog 
D) e-commerce 
E) spam

Question 9

A message is not always transmitted accurately because of:

Accepted Answer

A) feedback 
B) response 
C) communication barriers 
D) feedback mechanism 
E) communication process 
A) feedback 
B) response 
C) communication barriers 
D) feedback mechanism 
E) communication process

Question 10

If what we say and what we do contradict,observers are likely to believe what we say.

Accepted Answer

A) True 
 B)False

Question 11

Over time,companies that are considered ethical and highly effective communicators provide higher returns to shareholders than companies without these characteristics.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is an example of a response?

Accepted Answer

A) personality 
B) culture 
C) socioeconomic status 
D) feedback giving to the sender by the audience 
E) an individual's emotional state 
A) personality 
B) culture 
C) socioeconomic status 
D) feedback giving to the sender by the audience 
E) an individual's emotional state

Employers report major deficiencies in the written and oral communication skills of new employees.

The triple bottom line includes all of the following except:

Which of the following is an example of environmental noise?

Which of the following is another term for the grapevine?

Written messages might be conveyed through a brochure,a blog posting,a web page,or a company newsletter.

Which of the following is an abstract word?

Define the terms slang,jargon,and euphemism.When is each type of expression appropriate? When do problems arise?

Which of the following is an example of slang?

A message is not always transmitted accurately because of:

If what we say and what we do contradict,observers are likely to believe what we say.

Over time,companies that are considered ethical and highly effective communicators provide higher returns to shareholders than companies without these characteristics.

Which of the following is an example of a response?

Team-And-Intercultural-Communication

Interpersonal-Communication-Skills

The-Writing-Process

Revising-Your-Writing

Neutral-And-Positive-Messages

Persuasive-Messages

Bad-News-Messages

Planning-The-Report-And-Managing-Data

Writing-The-Report

Oral-Presentations

Employment-Communication

Filters

Exam 1: Understanding-Business-Communication

Employers report major deficiencies in the written and oral communication skills of new employees.

The triple bottom line includes all of the following except:

Which of the following is an example of environmental noise?

Which of the following is another term for the grapevine?

Written messages might be conveyed through a brochure,a blog posting,a web page,or a company newsletter.

Which of the following is an abstract word?

Define the terms slang,jargon,and euphemism.When is each type of expression appropriate? When do problems arise?

Which of the following is an example of slang?

A message is not always transmitted accurately because of:

If what we say and what we do contradict,observers are likely to believe what we say.

Over time,companies that are considered ethical and highly effective communicators provide higher returns to shareholders than companies without these characteristics.

Which of the following is an example of a response?

Team-And-Intercultural-Communication

Interpersonal-Communication-Skills

The-Writing-Process

Revising-Your-Writing

Neutral-And-Positive-Messages

Persuasive-Messages

Bad-News-Messages

Planning-The-Report-And-Managing-Data

Writing-The-Report

Oral-Presentations

Employment-Communication

Filters