Question 1

Downward communication is used more frequently than upward communication in most organizations.

Accepted Answer

A) True 
 B)False

Question 2

Briefly describe a personal example of upward,downward,and lateral communication in your life.

Accepted Answer

Answers will vary.An upward communicatio

Question 3

You have achieved successful communication when your audience receives your written message,whether or not it is read.

Accepted Answer

A) True 
 B)False

Question 4

Savvy managers respond to the grapevine in their organization by

Accepted Answer

A) slowing down the free flow of information. 
B) identifying the filters that affect employees' perceptions. 
C) sharing all news with employees,whether positive or negative. 
D) counteracting the horizontal flow of information. 
E) extending the network to the top of the organization. 
A) slowing down the free flow of information. 
B) identifying the filters that affect employees' perceptions. 
C) sharing all news with employees,whether positive or negative. 
D) counteracting the horizontal flow of information. 
E) extending the network to the top of the organization.

Question 5

Which of the following is not an example of synchronous communication?

Accepted Answer

A) You send a text while watching a video-conference presentation. 
B) You IM the corporate delivery service while talking to a customer about his missing delivery. 
C) You deliver a speech with PowerPoint slides while watching the reaction of your manager out of the corner of your eye. 
D) You read email with both text and video components open at the same time. 
E) You attend a web seminar while forwarding slides to a coworker who is not participating in the seminar. 
A) You send a text while watching a video-conference presentation. 
B) You IM the corporate delivery service while talking to a customer about his missing delivery. 
C) You deliver a speech with PowerPoint slides while watching the reaction of your manager out of the corner of your eye. 
D) You read email with both text and video components open at the same time. 
E) You attend a web seminar while forwarding slides to a coworker who is not participating in the seminar.

Question 6

Which component is not required for communication to take place?

Accepted Answer

A) response 
B) sender 
C) communication need 
D) message 
E) audience 
A) response 
B) sender 
C) communication need 
D) message 
E) audience

Question 7

Which of the following statements is not true of technology-based communication?

Accepted Answer

A) Companies will often use multiple communication channels. 
B) A podcast provides short text files for downloading. 
C) Wikis are online spaces where people collaborate. 
D) Instant messaging allows you to know when someone is available for a quick response. 
E) Social networking sites are used by people of all ages. 
A) Companies will often use multiple communication channels. 
B) A podcast provides short text files for downloading. 
C) Wikis are online spaces where people collaborate. 
D) Instant messaging allows you to know when someone is available for a quick response. 
E) Social networking sites are used by people of all ages.

Question 8

Ideally,the communication process is incomplete without a response.

Accepted Answer

A) True 
 B)False

Question 9

Describe the formal and informal communication networks.

Accepted Answer

The formal communication network of an o

Question 10

is synchronous,overlapping communication.

Accepted Answer

A) Multicommunication 
B) Geolocating 
C) Instant messaging 
D) Posting to Facebook 
E) Handing out printed flyers 
A) Multicommunication 
B) Geolocating 
C) Instant messaging 
D) Posting to Facebook 
E) Handing out printed flyers

Question 11

An example of a communication barrier in the communication system is an employee who is too busy to read an important email.

Accepted Answer

A) True 
 B)False

Question 12

Successful communication involves messages that are sent,received accurately,and understood.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is an example of professional ethics?

Accepted Answer

A) A belief that discrimination is wrong based upon an experience with negative stereotyping. 
B) Legal requirements that employees must be US citizens or have a US work visa. 
C) The expectation of gifts to potential clients in a foreign country. 
D) An understanding with other company salespeople that you will not attempt to sell to each other's current clients. 
E) A company policy that prohibits attending sporting events with suppliers. 
A) A belief that discrimination is wrong based upon an experience with negative stereotyping. 
B) Legal requirements that employees must be US citizens or have a US work visa. 
C) The expectation of gifts to potential clients in a foreign country. 
D) An understanding with other company salespeople that you will not attempt to sell to each other's current clients. 
E) A company policy that prohibits attending sporting events with suppliers.

Question 14

Which statement contains abstract or ambiguous language?

Accepted Answer

A) Antwon's email contains five misspelled words. 
B) More than 76% of the employees belong to a union. 
C) At least eight associates submitted their expense reports after the deadline. 
D) The office manager purchased 15 cartons of paper for delivery on Tuesday. 
E) The customer service department received some complaints today. 
A) Antwon's email contains five misspelled words. 
B) More than 76% of the employees belong to a union. 
C) At least eight associates submitted their expense reports after the deadline. 
D) The office manager purchased 15 cartons of paper for delivery on Tuesday. 
E) The customer service department received some complaints today.

Question 15

Jargon is an efficient way of communicating specialized information to broad audiences.

Accepted Answer

A) True 
 B)False

Question 16

Not all communication problems are spoken or written,some are related to how you act.

Accepted Answer

A) True 
 B)False

Question 17

Senders filter their perceptions about the audience through differences in interpretation.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is not a relationship consideration helpful in selecting communication media?

Accepted Answer

A) Is this message confidential or private? 
B) Do you need the message documented? 
C) How urgent is the message? 
D) Are you building a relationship with the audience? 
E) How is the audience likely to react? 
A) Is this message confidential or private? 
B) Do you need the message documented? 
C) How urgent is the message? 
D) Are you building a relationship with the audience? 
E) How is the audience likely to react?

Question 19

Lean media are best for routine,neutral,and simple messages.

Accepted Answer

A) True 
 B)False

Question 20

Audiences may become skeptical if euphemisms are used frequently to avoid giving bad news.

Accepted Answer

A) True 
 B)False

Downward communication is used more frequently than upward communication in most organizations.

Briefly describe a personal example of upward,downward,and lateral communication in your life.

You have achieved successful communication when your audience receives your written message,whether or not it is read.

Savvy managers respond to the grapevine in their organization by

Which of the following is not an example of synchronous communication?

Which component is not required for communication to take place?

Which of the following statements is not true of technology-based communication?

Ideally,the communication process is incomplete without a response.

Describe the formal and informal communication networks.

is synchronous,overlapping communication.

An example of a communication barrier in the communication system is an employee who is too busy to read an important email.

Successful communication involves messages that are sent,received accurately,and understood.

Which of the following is an example of professional ethics?

Which statement contains abstract or ambiguous language?

Jargon is an efficient way of communicating specialized information to broad audiences.

Not all communication problems are spoken or written,some are related to how you act.

Senders filter their perceptions about the audience through differences in interpretation.

Which of the following is not a relationship consideration helpful in selecting communication media?

Lean media are best for routine,neutral,and simple messages.

Audiences may become skeptical if euphemisms are used frequently to avoid giving bad news.

Team-And-Intercultural-Communication

Interpersonal-Communication-Skills

The-Writing-Process

Revising-Your-Writing

Neutral-And-Positive-Messages

Persuasive-Messages

Bad-News-Messages

Planning-The-Report-And-Managing-Data

Writing-The-Report

Oral-Presentations

Employment-Communication

Filters

Exam 1: Understanding-Business-Communication

Downward communication is used more frequently than upward communication in most organizations.

Briefly describe a personal example of upward,downward,and lateral communication in your life.

You have achieved successful communication when your audience receives your written message,whether or not it is read.

Savvy managers respond to the grapevine in their organization by

Which of the following is not an example of synchronous communication?

Which component is not required for communication to take place?

Which of the following statements is not true of technology-based communication?

Ideally,the communication process is incomplete without a response.

Describe the formal and informal communication networks.

is synchronous,overlapping communication.

An example of a communication barrier in the communication system is an employee who is too busy to read an important email.

Successful communication involves messages that are sent,received accurately,and understood.

Which of the following is an example of professional ethics?

Which statement contains abstract or ambiguous language?

Jargon is an efficient way of communicating specialized information to broad audiences.

Not all communication problems are spoken or written,some are related to how you act.

Senders filter their perceptions about the audience through differences in interpretation.

Which of the following is not a relationship consideration helpful in selecting communication media?

Lean media are best for routine,neutral,and simple messages.

Audiences may become skeptical if euphemisms are used frequently to avoid giving bad news.

Team-And-Intercultural-Communication

Interpersonal-Communication-Skills

The-Writing-Process

Revising-Your-Writing

Neutral-And-Positive-Messages

Persuasive-Messages

Bad-News-Messages

Planning-The-Report-And-Managing-Data

Writing-The-Report

Oral-Presentations

Employment-Communication

Filters