Exam 1: Understanding-Business-Communication

A computer-support specialist who sends an email to other computer-support specialists in the same company about the need for training on the latest software is engaging in communication.

Give examples of situations that might require selecting rich media.Give examples of situations that might require lean media.

Which of the following questions is not a part of The Framework for Ethical Decision Making?

The audience might misinterpret a word used by the sender because of the audience's personal reaction to the sender's connotations.

The organization's formal communication network consists of upward,downward,lateral,and cross-cultural communication.

A private company network for people outside of the company is an)

Technology that allows multitasking is likely to result in more efficient and accurate workplace communication.

As a department head,you cannot assume that your downward communication is

At work,your personal email is protected free speech,thus shielded from lawsuits.

You have more flexibility in conveying ideas to others when you use oral communication than when you use written communication.

A microblog cannot help you

If you frown as someone speaks to you,you are providing the sender with your response about the message.

The grapevine is active at every level of the organization,moving information from one manager or employee to the next.

Which statement about the grapevine is correct?

Negative comments about your company,its products,or suppliers are usually acceptable if made in electronic forums not controlled by your employer.

Facial expressions such as frowns and smiles are nonverbal messages that you formulate in response to a communication need.

When clothing retailer Gap Inc.discovered that some suppliers allegedly used under-age workers to make its clothing,the company quickly stopped selling these products,launched an investigation,and publicly committed to sever ties to any implicated suppliers.These actions are an example of

When writing about a sensitive topic,you might use euphemisms rather than words that could offend your audience.

Describe the potential benefits and drawbacks of texting at work.

Email is the most frequently used communication medium but this use is declining.