Exam 7: Writing Routine and Positive Messages

When granting claims and requests for adjustment when your company is at fault,you should NOT ________.

When explaining or justifying your request,you should always ask ________ questions.

In order to write a successful news release,you should ________.

When writing positive letters you should close with a courteous expression of ________.

You should begin routine requests with a clear ________ of your request.

In the close of your routine message making claims or requesting actions,you should ________.

For more complex requests you may have to include ________.

A traditional press release ________.

Which of the following is a pointer for writing positive messages?

What are the guidelines for requesting a reference?

When writing routine requests,your message should be forceful with a demand that your audience comply with your request.

When listing a series of questions,you should save the most important ones for last.

Which of the following is true about points to keep in mind when developing routine requests for recommendations?

"Embed any negative information in a positive context" is a ________ for routine replies and positive messages.

Unsolicited informative messages are common and should tell the reader upfront what the message is about.

When writing a procedure,you should do all of the following EXCEPT ________.

The closing of a routine request message should include ________.

To grant a claim when the customer is at fault,try to discourage future mistakes without insulting the customer.

In order to write a successful news release,you should ________.

When granting claims and requests for adjustment when your company is at fault,you should take steps to ________ the relationship.