Exam 7: Writing Routine and Positive Messages

In most messages making a claim or requesting adjustments,assume that a fair adjustment will be made and open with a straightforward statement of the problem.

If you have mildly negative information to deliver as part of a positive message you should ________.

In order to write a successful news release,you should ________.

In order to write a successful news release,you should keep your sentences and paragraphs ________.

The closing of a routine request message should include ________.

Which of the following is a guideline for granting claims and requests for adjustment when the customer is at fault?

When using the body of your message to explain multiple requests,start with the most important request.

Outline an effective strategy for writing routine business requests.

When responding to a claim where a third party is at fault,you should clearly assign the blame to the third party and ask the customer to follow up the claim with the third party.

When writing condolences,you should ________.

When granting claims and requests for adjustment when the customer is at fault,you should ________.

When writing a personalized reply to a request you should ________.

You write to your college professor,asking her to vouch for your skills and abilities to a prospective employer.This is an example of a routine request asking for ________.

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

When stating your routine request upfront,you should ________.

Sandra's new laptop is not running some key applications.She sends an email to the company's customer care center explaining the problem.This is an example of a routine request for making a ________.

You may send congratulations for personal events,even if you don't know the reader well.

You should begin routine requests with ________.

When using email to request action,the subject line should be as vague as possible.

Routine replies and positive messages should close with information highlighting a ________ to the audience.