Question 1

Chapter 4 discusses three features of word-processing software that are particularly useful in collaboration. Name one feature.

Accepted Answer

One feature of word-processing software

Question 2

When critiquing the work of a team member, you should save your biggest compliment for the last comment in order to end on a positive note.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following does NOT overstate the speaker's position?

Accepted Answer

A)  I know one of the members of the review panel, and I am positive that he will stick up for us when they pick their finalists. 
B)  We prepared our document carefully, and I think we have highlighted our strengths successfully. 
C)  We're the indisputable leaders in this market niche. There's no way anyone can offer better features than we do. 
D)  It is not possible that anyone is more qualified for this job than we are. 
A)  I know one of the members of the review panel, and I am positive that he will stick up for us when they pick their finalists. 
B)  We prepared our document carefully, and I think we have highlighted our strengths successfully. 
C)  We're the indisputable leaders in this market niche. There's no way anyone can offer better features than we do. 
D)  It is not possible that anyone is more qualified for this job than we are.

Question 4

A team of writers is just beginning a new documentation project. The client for the team's last project complained that the completed document kept switching from active to passive voice and that the design of the headings was not visually consistent. Which of the following is the team's best approach to avoiding such problems on the current project?

Accepted Answer

A)  Discuss cultural differences. 
B)  Create a style sheet. 
C)  Create a document template. 
D)  Establish clear work procedures. 
A)  Discuss cultural differences. 
B)  Create a style sheet. 
C)  Create a document template. 
D)  Establish clear work procedures.

Question 5

Chapter 4 offers seven guidelines for managing your project. Which of the following is NOT one of those suggestions?

Accepted Answer

A)  Break a large project into several smaller tasks. 
B)  Put your decisions in writing. 
C)  Monitor the project regularly. 
D)  Follow your original schedule strictly to avoid falling behind. 
A)  Break a large project into several smaller tasks. 
B)  Put your decisions in writing. 
C)  Monitor the project regularly. 
D)  Follow your original schedule strictly to avoid falling behind.

Question 6

What is one of the disadvantages of collaboration mentioned in Chapter 4?

Accepted Answer

The text does not pr

Question 7

According to Chapter 4, one advantage of collaboration is that it can yield a more coherent document.

Accepted Answer

A) True 
 B)False

Question 8

Chapter 4 discusses five aspects of conducting meetings, a crucial component of collaboration. What are two of those aspects?

Accepted Answer

As the specific content of Chapter 4 is

Question 9

A project manager is using a word processor to review an electronic file of a document written by a team member, and she does not understand the meaning of a term used in the document. What should the project manager do?

Accepted Answer

A)  Use the comment feature to ask "Will the reader understand this term?" 
B)  Delete the term using the revision feature. 
C)  Check the change bar for an explanation. 
D)  Use the highlighting feature to call the writer's attention to the term. 
A)  Use the comment feature to ask "Will the reader understand this term?" 
B)  Delete the term using the revision feature. 
C)  Check the change bar for an explanation. 
D)  Use the highlighting feature to call the writer's attention to the term.

Question 10

Which of the following is NOT one of the forms discussed in Chapter 4 as a tool to help ensure that a team's efforts will be successful?

Accepted Answer

A)  work-schedule form 
B)  task-deadline form 
C)  self-evaluation form 
D)  team-member evaluation form 
A)  work-schedule form 
B)  task-deadline form 
C)  self-evaluation form 
D)  team-member evaluation form

Question 11

All of the participants in a video conference must be in dedicated conference rooms with sophisticated cameras and microphones.

Accepted Answer

A) True 
 B)False

Question 12

Chapter 4 discusses several ethical pitfalls of using social media at work. Which of these is NOT one of them?

Accepted Answer

A)  using social media at work for nonbusiness purposes 
B)  revealing private or confidential information about people or products 
C)  making defamatory statements about people or organizations 
D)  using social media to collaborate on work-related projects 
A)  using social media at work for nonbusiness purposes 
B)  revealing private or confidential information about people or products 
C)  making defamatory statements about people or organizations 
D)  using social media to collaborate on work-related projects

Question 13

Chapter 4 discusses six advantages of collaboration. Which of the following is NOT one of those advantages?

Accepted Answer

A)  Collaboration provides a better idea of how the audience will read the document. 
B)  Collaboration improves communication among employees. 
C)  Collaboration can lead to groupthink. 
D)  Collaboration draws on a wider knowledge base. 
A)  Collaboration provides a better idea of how the audience will read the document. 
B)  Collaboration improves communication among employees. 
C)  Collaboration can lead to groupthink. 
D)  Collaboration draws on a wider knowledge base.

Question 14

What is one of the advantages of collaboration mentioned in Chapter 4?

Accepted Answer

As I do not have access to the specific

Question 15

According to Chapter 4, one way to listen more effectively is to pay attention to the speaker. What are two other ways?

Accepted Answer

A)  Listen for main ideas and ask questions to clarify what the speaker said. 
B)  Take notes while the speaker is speaking and concentrate on your emotional responses. 
C)  Frequently interrupt the speaker for clarification and focus on how to phrase your responses. 
D)  Tape-record what the speaker is saying and ask follow-up questions. 
A)  Listen for main ideas and ask questions to clarify what the speaker said. 
B)  Take notes while the speaker is speaking and concentrate on your emotional responses. 
C)  Frequently interrupt the speaker for clarification and focus on how to phrase your responses. 
D)  Tape-record what the speaker is saying and ask follow-up questions.

Question 16

Chapter 4 offers several suggestions for conducting efficient meetings. Which of these is NOT a suggestion from the chapter?

Accepted Answer

A)  Be aware of group members' body language and nonverbal communication. 
B)  Have one team member write down the decisions made at each meeting. 
C)  Avoid a formal schedule and make sure each team member gets to say whatever is on his or her mind. 
D)  Summarize the major decisions and assign tasks to finish before the next meeting. 
A)  Be aware of group members' body language and nonverbal communication. 
B)  Have one team member write down the decisions made at each meeting. 
C)  Avoid a formal schedule and make sure each team member gets to say whatever is on his or her mind. 
D)  Summarize the major decisions and assign tasks to finish before the next meeting.

Question 17

A writer is commenting on the first draft of a technical report written by another team member. Which of the following comments is most appropriate?

Accepted Answer

A)  "You've really improved your editing skills, Brian. Your writing would be less confusing if you used more active voice. And the report would be even better if you used some bulleted lists to break up some of your longer paragraphs." 
B)  "Section 3 does a great job of making a case for the importance of our usability testing. Perhaps we should also include a graph showing a decrease in customer-service calls since we started testing. We may also want to add a section on user feedback." 
C)  "I'm working on several different projects right now. I've been able to proof the document. However, I leave it to you to check its organization. Also, I feel you didn't sell me on the benefits of usability testing." 
D)  "Use Arial Bold for all headings. Change on-line to online. Delete section 4. Add a map of the site in section 2. Otherwise, you are on the right track. Good work, Kathy." 
A)  "You've really improved your editing skills, Brian. Your writing would be less confusing if you used more active voice. And the report would be even better if you used some bulleted lists to break up some of your longer paragraphs." 
B)  "Section 3 does a great job of making a case for the importance of our usability testing. Perhaps we should also include a graph showing a decrease in customer-service calls since we started testing. We may also want to add a section on user feedback." 
C)  "I'm working on several different projects right now. I've been able to proof the document. However, I leave it to you to check its organization. Also, I feel you didn't sell me on the benefits of usability testing." 
D)  "Use Arial Bold for all headings. Change on-line to online. Delete section 4. Add a map of the site in section 2. Otherwise, you are on the right track. Good work, Kathy."

Question 18

According to the research cited in Chapter 4, students from other cultures may be unwilling to respond with a definite "no" in a collaborative setting. What is one other behavior that students from other cultures might exhibit in a collaborative setting?

Accepted Answer

As the specific research from Chapter 4

Question 19

What two technologies make the collaborative writing process more efficient?

Accepted Answer

Two technologies that significantly enha

Question 20

Which of these guidelines will help you listen effectively?

Accepted Answer

A)  Write down everything the speaker says. 
B)  Ask questions to clarify what the speaker said. 
C)  Keep your eyes down and avoid distracting the speaker. 
D)  Allow your mind to wander and trust that you will be able to refocus. 
A)  Write down everything the speaker says. 
B)  Ask questions to clarify what the speaker said. 
C)  Keep your eyes down and avoid distracting the speaker. 
D)  Allow your mind to wander and trust that you will be able to refocus.

Chapter 4 discusses three features of word-processing software that are particularly useful in collaboration. Name one feature.

When critiquing the work of a team member, you should save your biggest compliment for the last comment in order to end on a positive note.

Which of the following does NOT overstate the speaker's position?

Chapter 4 offers seven guidelines for managing your project. Which of the following is NOT one of those suggestions?

What is one of the disadvantages of collaboration mentioned in Chapter 4?

According to Chapter 4, one advantage of collaboration is that it can yield a more coherent document.

Chapter 4 discusses five aspects of conducting meetings, a crucial component of collaboration. What are two of those aspects?

A project manager is using a word processor to review an electronic file of a document written by a team member, and she does not understand the meaning of a term used in the document. What should the project manager do?

Which of the following is NOT one of the forms discussed in Chapter 4 as a tool to help ensure that a team's efforts will be successful?

All of the participants in a video conference must be in dedicated conference rooms with sophisticated cameras and microphones.

Chapter 4 discusses several ethical pitfalls of using social media at work. Which of these is NOT one of them?

Chapter 4 discusses six advantages of collaboration. Which of the following is NOT one of those advantages?

What is one of the advantages of collaboration mentioned in Chapter 4?

According to Chapter 4, one way to listen more effectively is to pay attention to the speaker. What are two other ways?

Chapter 4 offers several suggestions for conducting efficient meetings. Which of these is NOT a suggestion from the chapter?

A writer is commenting on the first draft of a technical report written by another team member. Which of the following comments is most appropriate?

According to the research cited in Chapter 4, students from other cultures may be unwilling to respond with a definite "no" in a collaborative setting. What is one other behavior that students from other cultures might exhibit in a collaborative setting?

What two technologies make the collaborative writing process more efficient?

Which of these guidelines will help you listen effectively?

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Evaluating and Testing Technical Documents

Corresponding in Print and Online

Applying for a Job

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters

Exam 4: Writing Collaboratively

Chapter 4 discusses three features of word-processing software that are particularly useful in collaboration. Name one feature.

When critiquing the work of a team member, you should save your biggest compliment for the last comment in order to end on a positive note.

Which of the following does NOT overstate the speaker's position?

Chapter 4 offers seven guidelines for managing your project. Which of the following is NOT one of those suggestions?

What is one of the disadvantages of collaboration mentioned in Chapter 4?

According to Chapter 4, one advantage of collaboration is that it can yield a more coherent document.

Chapter 4 discusses five aspects of conducting meetings, a crucial component of collaboration. What are two of those aspects?

A project manager is using a word processor to review an electronic file of a document written by a team member, and she does not understand the meaning of a term used in the document. What should the project manager do?

Which of the following is NOT one of the forms discussed in Chapter 4 as a tool to help ensure that a team's efforts will be successful?

All of the participants in a video conference must be in dedicated conference rooms with sophisticated cameras and microphones.

Chapter 4 discusses several ethical pitfalls of using social media at work. Which of these is NOT one of them?

Chapter 4 discusses six advantages of collaboration. Which of the following is NOT one of those advantages?

What is one of the advantages of collaboration mentioned in Chapter 4?

According to Chapter 4, one way to listen more effectively is to pay attention to the speaker. What are two other ways?

Chapter 4 offers several suggestions for conducting efficient meetings. Which of these is NOT a suggestion from the chapter?

A writer is commenting on the first draft of a technical report written by another team member. Which of the following comments is most appropriate?

According to the research cited in Chapter 4, students from other cultures may be unwilling to respond with a definite "no" in a collaborative setting. What is one other behavior that students from other cultures might exhibit in a collaborative setting?

What two technologies make the collaborative writing process more efficient?

Which of these guidelines will help you listen effectively?

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Evaluating and Testing Technical Documents

Corresponding in Print and Online

Applying for a Job

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters