Question 1

Chapter 14 describes two common letter formats. One is modified block. What is the other format described in the chapter?

Accepted Answer

The other format described in Chapter 14

Question 2

According to Chapter 14, it is inappropriate to use headings in memos.

Accepted Answer

A) True 
 B)False

Question 3

According to Chapter 14, three elements should appear at the top of the second and subsequent pages of a memo. One is the page number. What are the other two?

Accepted Answer

A)  the date of the memo and the subject line 
B)  the date of the memo and the name of the writer 
C)  the attention line and the subject line 
D)  the date of the memo and the name of the recipient 
A)  the date of the memo and the subject line 
B)  the date of the memo and the name of the writer 
C)  the attention line and the subject line 
D)  the date of the memo and the name of the recipient

Question 4

Chapter 14 offers several guidelines for writing inquiry letters. One is to explain who you are and why you are writing. What is another guideline?

Accepted Answer

Another guideline for writing inquiry le

Question 5

Which of the following statements is true?

Accepted Answer

A)  Clichés make your writing shorter and more efficient. 
B)  Clichés are a good way to write with the "you attitude." 
C)  Clichés give your writing a stilted tone. 
D)  Clichés give your writing a contemporary touch. 
A)  Clichés make your writing shorter and more efficient. 
B)  Clichés are a good way to write with the "you attitude." 
C)  Clichés give your writing a stilted tone. 
D)  Clichés give your writing a contemporary touch.

Question 6

You are writing a research paper on the impacts of hydraulic fracturing ("fracking") on groundwater in your state. Through your research, you have found that a professor at a university in another state, Dr. Thomas Henry Wright, has conducted extensive research on the subject. You decide to write an inquiry letter to ask him some questions. Which salutation is most appropriate for your letter?

Accepted Answer

A)  Dear Tom: 
B)  Dear Thomas Henry Wright: 
C)  Dear Dr. Wright: 
D)  Dear Professor: 
A)  Dear Tom: 
B)  Dear Thomas Henry Wright: 
C)  Dear Dr. Wright: 
D)  Dear Professor:

Question 7

What is the function of a claim letter?

Accepted Answer

A)  to request information 
B)  to respond to questions 
C)  to respond to a complaint 
D)  to make a complaint 
A)  to request information 
B)  to respond to questions 
C)  to respond to a complaint 
D)  to make a complaint

Question 8

What are three categories of cultural differences in business correspondence?

Accepted Answer

In business correspondence, cultural dif

Question 9

In a bad-news adjustment letter, there is no sense trying to salvage goodwill; the reader is so angry that he or she will never do business with you again.

Accepted Answer

A) True 
 B)False

Question 10

Email is usually archived digitally (backed up in some way).

Accepted Answer

A) True 
 B)False

Question 11

The terms letter and memo are interchangeable.

Accepted Answer

A) True 
 B)False

Question 12

Tweets and Facebook posts can be forms of business correspondence.

Accepted Answer

A) True 
 B)False

Question 13

Memos and letters are often distributed electronically through which of the following means?

Accepted Answer

A)  through online discussion forums 
B)  through microblog posts 
C)  as attachments to email messages 
D)  through file-sharing services 
A)  through online discussion forums 
B)  through microblog posts 
C)  as attachments to email messages 
D)  through file-sharing services

Question 14

Chapter 14 offers ten suggestions for representing your organization on a microblog. Two are to decide on your audience and purpose and to learn the technology. What are three other suggestions?

Accepted Answer

Without having the specific context of t

Question 15

Which of the following is NOT a netiquette guideline?

Accepted Answer

A)  Avoid dispensing harsh criticism. 
B)  Take a friendly, casual tone. 
C)  Don't send jokes or other nonbusiness messages. 
D)  Avoid forwarding a message to online forums without obtaining the writer's permission. 
A)  Avoid dispensing harsh criticism. 
B)  Take a friendly, casual tone. 
C)  Don't send jokes or other nonbusiness messages. 
D)  Avoid forwarding a message to online forums without obtaining the writer's permission.

Question 16

The number following an enclosure notation at the bottom of a letter indicates the number of sheets of paper enclosed with the letter.

Accepted Answer

A) True 
 B)False

Question 17

Provide an example of a salutation.

Accepted Answer

A salutation is a greeting used in a let

Question 18

What does it mean to "link generously" when posting to a microblog at work?

Accepted Answer

A)  Post links to websites and articles that are relevant to a subject you are discussing online. 
B)  Post links to as many online articles about your company as possible. 
C)  Post links for opportunities to give to charities. 
D)  Post links to a competitor's website after each link to your own company's information. 
A)  Post links to websites and articles that are relevant to a subject you are discussing online. 
B)  Post links to as many online articles about your company as possible. 
C)  Post links for opportunities to give to charities. 
D)  Post links to a competitor's website after each link to your own company's information.

Question 19

What is flaming?

Accepted Answer

Flaming is a term used to describe a hos

Question 20

According to Chapter 14, which of the following is NOT a guideline for effective on-the-job microblogging?

Accepted Answer

A)  Sound like a person. 
B)  Apologize when you make a mistake. 
C)  Regard your followers as a market for your company's products and services. 
D)  Learn the technology. 
A)  Sound like a person. 
B)  Apologize when you make a mistake. 
C)  Regard your followers as a market for your company's products and services. 
D)  Learn the technology.

Chapter 14 describes two common letter formats. One is modified block. What is the other format described in the chapter?

According to Chapter 14, it is inappropriate to use headings in memos.

According to Chapter 14, three elements should appear at the top of the second and subsequent pages of a memo. One is the page number. What are the other two?

Chapter 14 offers several guidelines for writing inquiry letters. One is to explain who you are and why you are writing. What is another guideline?

Which of the following statements is true?

What is the function of a claim letter?

What are three categories of cultural differences in business correspondence?

In a bad-news adjustment letter, there is no sense trying to salvage goodwill; the reader is so angry that he or she will never do business with you again.

Email is usually archived digitally (backed up in some way).

The terms letter and memo are interchangeable.

Tweets and Facebook posts can be forms of business correspondence.

Memos and letters are often distributed electronically through which of the following means?

Chapter 14 offers ten suggestions for representing your organization on a microblog. Two are to decide on your audience and purpose and to learn the technology. What are three other suggestions?

Which of the following is NOT a netiquette guideline?

The number following an enclosure notation at the bottom of a letter indicates the number of sheets of paper enclosed with the letter.

Provide an example of a salutation.

What does it mean to "link generously" when posting to a microblog at work?

What is flaming?

According to Chapter 14, which of the following is NOT a guideline for effective on-the-job microblogging?

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Evaluating and Testing Technical Documents

Applying for a Job

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters

Exam 14: Corresponding in Print and Online

Chapter 14 describes two common letter formats. One is modified block. What is the other format described in the chapter?

According to Chapter 14, it is inappropriate to use headings in memos.

According to Chapter 14, three elements should appear at the top of the second and subsequent pages of a memo. One is the page number. What are the other two?

Chapter 14 offers several guidelines for writing inquiry letters. One is to explain who you are and why you are writing. What is another guideline?

Which of the following statements is true?

What is the function of a claim letter?

What are three categories of cultural differences in business correspondence?

In a bad-news adjustment letter, there is no sense trying to salvage goodwill; the reader is so angry that he or she will never do business with you again.

Email is usually archived digitally (backed up in some way).

The terms letter and memo are interchangeable.

Tweets and Facebook posts can be forms of business correspondence.

Memos and letters are often distributed electronically through which of the following means?

Chapter 14 offers ten suggestions for representing your organization on a microblog. Two are to decide on your audience and purpose and to learn the technology. What are three other suggestions?

Which of the following is NOT a netiquette guideline?

The number following an enclosure notation at the bottom of a letter indicates the number of sheets of paper enclosed with the letter.

Provide an example of a salutation.

What does it mean to "link generously" when posting to a microblog at work?

What is flaming?

According to Chapter 14, which of the following is NOT a guideline for effective on-the-job microblogging?

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Evaluating and Testing Technical Documents

Applying for a Job

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters