Question 1

Chapter 1 identifies nine measures of excellence in technical communication. Which pair in the following list might seem contradictory?

Accepted Answer

A)  accuracy and correctness 
B)  conciseness and clarity 
C)  comprehensiveness and conciseness 
D)  accessibility and professional appearance 
A)  accuracy and correctness 
B)  conciseness and clarity 
C)  comprehensiveness and conciseness 
D)  accessibility and professional appearance

Question 2

As used in Chapter 1, what does usability mean?

Accepted Answer

As used in Chapter 1, the term "usabilit

Question 3

Which two things must you clearly understand in order to communicate successfully?

Accepted Answer

A)  your audience and your purpose 
B)  your proposal and your audience 
C)  your documentation and measures of excellence 
D)  your software and your hardware 
A)  your audience and your purpose 
B)  your proposal and your audience 
C)  your documentation and measures of excellence 
D)  your software and your hardware

Question 4

What is a technical communicator?

Accepted Answer

A technical communicator is a profession

Question 5

One basic purpose of design features is to create a positive impression with a document. What is one other purpose mentioned in Chapter 1?

Accepted Answer

As the specific content of Chapter 1 is

Question 6

Accessibility is a measure of how easily a document can be downloaded.

Accepted Answer

A) True 
 B)False

Question 7

Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons it is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?

Accepted Answer

A)  It's the right thing to do. 
B)  If readers bring your dishonesty to the attention of your supervisor, your career may suffer. 
C)  Readers can get hurt if you are dishonest. 
D)  You and your organization could face serious legal charges if you are dishonest. 
A)  It's the right thing to do. 
B)  If readers bring your dishonesty to the attention of your supervisor, your career may suffer. 
C)  Readers can get hurt if you are dishonest. 
D)  You and your organization could face serious legal charges if you are dishonest.

Question 8

How does emotional intelligence relate to being a successful communicator in the workplace?

Accepted Answer

Emotional intelligence is closely relate

Question 9

When you are communicating technical information on the job, your audience tends to be the same every time.

Accepted Answer

A) True 
 B)False

Question 10

Chapter 1 cites three reasons for ensuring that technical communication is honest. The first is that being honest is the right thing to do. What is one other reason?

Accepted Answer

One other reason for ensuring that techn

Question 11

Which of these is a process-related factor you must consider when communicating on the job?

Accepted Answer

A)  How will your document aid problem solving? 
B)  What is the problem context for your document? 
C)  What problems is your audience trying to solve? 
D)  Do your schedule and budget limit how much information you can include in the document? 
A)  How will your document aid problem solving? 
B)  What is the problem context for your document? 
C)  What problems is your audience trying to solve? 
D)  Do your schedule and budget limit how much information you can include in the document?

Question 12

You are in charge of creating a podcast of an interview with the CEO of your company. The audio file will be posted on the company's website. You decide to make a transcript available so that audience members with hearing impairments will be able to read the interview. Which measure of excellence in technical communication does this decision reflect?

Accepted Answer

A)  accuracy 
B)  accessibility 
C)  usability 
D)  clarity 
A)  accuracy 
B)  accessibility 
C)  usability 
D)  clarity

Question 13

Chapter 1 defines technical communication as a process encompassing which of the following?

Accepted Answer

A)  documents and activities 
B)  documentation and analysis 
C)  process and analysis 
D)  diagramming and activities 
A)  documents and activities 
B)  documentation and analysis 
C)  process and analysis 
D)  diagramming and activities

Question 14

Why is the ability to prioritize and respond quickly more valuable in the contemporary workplace than ever before?

Accepted Answer

The ability to prioritize and respond qu

Question 15

Chapter 1 identifies five sets of factors to consider when communicating technical information. Which of the following is NOT on this list?

Accepted Answer

A)  image-related factors 
B)  setting-related factors 
C)  purpose-related factors 
D)  audience-related factors 
A)  image-related factors 
B)  setting-related factors 
C)  purpose-related factors 
D)  audience-related factors

Question 16

Which statement best explains how the concept of company branding is related to technical communication?

Accepted Answer

A)  Branding is concerned with making money, and employees are paid to help companies make money. 
B)  Branding is concerned with the image that a company presents to the world, and that image includes its documents. 
C)  Branding is largely concerned with color choices, so a document must contain the company's colors. 
D)  Branding is concerned with slogans, and you might have to write a slogan for your department. 
A)  Branding is concerned with making money, and employees are paid to help companies make money. 
B)  Branding is concerned with the image that a company presents to the world, and that image includes its documents. 
C)  Branding is largely concerned with color choices, so a document must contain the company's colors. 
D)  Branding is concerned with slogans, and you might have to write a slogan for your department.

Question 17

As used in Chapter 1, what does clarity mean?

Accepted Answer

As used in Chapter 1, the term "clarity"

Question 18

Chapter 1 identifies skills and qualities shared by successful workplace communicators. Which of the following is NOT on this list?

Accepted Answer

A)  ability to perform research 
B)  ability to write code 
C)  ability to analyze information 
D)  ability to speak and write clearly 
A)  ability to perform research 
B)  ability to write code 
C)  ability to analyze information 
D)  ability to speak and write clearly

Question 19

Social-media posts such as tweets can be examples of technical documents.

Accepted Answer

A) True 
 B)False

Question 20

Generosity and honesty are characteristics of effective technical communicators.

Accepted Answer

A) True 
 B)False

Chapter 1 identifies nine measures of excellence in technical communication. Which pair in the following list might seem contradictory?

As used in Chapter 1, what does usability mean?

Which two things must you clearly understand in order to communicate successfully?

What is a technical communicator?

One basic purpose of design features is to create a positive impression with a document. What is one other purpose mentioned in Chapter 1?

Accessibility is a measure of how easily a document can be downloaded.

Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons it is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?

How does emotional intelligence relate to being a successful communicator in the workplace?

When you are communicating technical information on the job, your audience tends to be the same every time.

Chapter 1 cites three reasons for ensuring that technical communication is honest. The first is that being honest is the right thing to do. What is one other reason?

Which of these is a process-related factor you must consider when communicating on the job?

Chapter 1 defines technical communication as a process encompassing which of the following?

Why is the ability to prioritize and respond quickly more valuable in the contemporary workplace than ever before?

Chapter 1 identifies five sets of factors to consider when communicating technical information. Which of the following is NOT on this list?

Which statement best explains how the concept of company branding is related to technical communication?

As used in Chapter 1, what does clarity mean?

Chapter 1 identifies skills and qualities shared by successful workplace communicators. Which of the following is NOT on this list?

Social-media posts such as tweets can be examples of technical documents.

Generosity and honesty are characteristics of effective technical communicators.

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Evaluating and Testing Technical Documents

Corresponding in Print and Online

Applying for a Job

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

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Exam 1: Introduction to Technical Communication

Chapter 1 identifies nine measures of excellence in technical communication. Which pair in the following list might seem contradictory?

As used in Chapter 1, what does usability mean?

Which two things must you clearly understand in order to communicate successfully?

What is a technical communicator?

One basic purpose of design features is to create a positive impression with a document. What is one other purpose mentioned in Chapter 1?

Accessibility is a measure of how easily a document can be downloaded.

Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons it is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?

How does emotional intelligence relate to being a successful communicator in the workplace?

When you are communicating technical information on the job, your audience tends to be the same every time.

Chapter 1 cites three reasons for ensuring that technical communication is honest. The first is that being honest is the right thing to do. What is one other reason?

Which of these is a process-related factor you must consider when communicating on the job?

Chapter 1 defines technical communication as a process encompassing which of the following?

Why is the ability to prioritize and respond quickly more valuable in the contemporary workplace than ever before?

Chapter 1 identifies five sets of factors to consider when communicating technical information. Which of the following is NOT on this list?

Which statement best explains how the concept of company branding is related to technical communication?

As used in Chapter 1, what does clarity mean?

Chapter 1 identifies skills and qualities shared by successful workplace communicators. Which of the following is NOT on this list?

Social-media posts such as tweets can be examples of technical documents.

Generosity and honesty are characteristics of effective technical communicators.

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Evaluating and Testing Technical Documents

Corresponding in Print and Online

Applying for a Job

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters