Question 1

Capabilities of supply chain execution systems would not include

Accepted Answer

A) identifying the optimal transportation mode. 
B) tracking the flow of finished goods. 
C) managing materials. 
D) managing warehouse operations. 
E) managing the financial information involving all parties. 
A) identifying the optimal transportation mode. 
B) tracking the flow of finished goods. 
C) managing materials. 
D) managing warehouse operations. 
E) managing the financial information involving all parties. A

Question 2

Supply chain ________ systems manage the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner.

Accepted Answer

A) demand 
B) delivery 
C) planning 
D) execution 
E) optimization 
A) demand 
B) delivery 
C) planning 
D) execution 
E) optimization D

Question 3

Identify five benefits of customer relationship management systems.

Accepted Answer

Benefits include: better customer service,make call centers more efficient,cross-sell products more effectively,help sales staff close deals faster,simplify marketing and sales processes,acquire new profitable customers,sell additional products and services,provide customer information for developing new products,increase product utilization,reduce sales and marketing costs,identify and retain profitable customers,optimize service delivery costs,retain high-lifetime value customers,improve customer loyalty,improve response rates to direct mail,increase product profitability,respond quickly to market opportunities.

Question 4

As they move through the supply chain,________ are transformed into finished products and shipped to retailers and customers.

Accepted Answer

A) raw materials 
B) intermediate products 
C) basic products 
D) natural resources 
E) nascent products 
A) raw materials 
B) intermediate products 
C) basic products 
D) natural resources 
E) nascent products

Question 5

Why is overstocking warehouses not an effective solution for a problem of low availability?

Accepted Answer

A) It does not speed product time to market. 
B) It is an inefficient use of raw materials. 
C) It increases sales costs. 
D) It increases inventory costs. 
E) It lowers fill rate. 
A) It does not speed product time to market. 
B) It is an inefficient use of raw materials. 
C) It increases sales costs. 
D) It increases inventory costs. 
E) It lowers fill rate.

Question 6

Customer service modules in CRM systems provide tools for

Accepted Answer

A) assigning and managing customer service requests. 
B) capturing prospect and customer data. 
C) identifying profitable and unprofitable customers. 
D) managing sales prospect and contact information. 
E) organizing effective marketing campaigns. 
A) assigning and managing customer service requests. 
B) capturing prospect and customer data. 
C) identifying profitable and unprofitable customers. 
D) managing sales prospect and contact information. 
E) organizing effective marketing campaigns.

Question 7

Next-generation enterprise suites use ________ and SOA to link to systems of customers and suppliers.

Accepted Answer

A) employee relationship management 
B) cross-selling 
C) just-in-time strategy 
D) Web services 
E) operational CRM 
A) employee relationship management 
B) cross-selling 
C) just-in-time strategy 
D) Web services 
E) operational CRM

Question 8

When tailoring a particular aspect of a system to the way a company does business,enterprise software can provide the company with

Accepted Answer

A) configuration tables. 
B) Web services. 
C) data dictionaries. 
D) middleware. 
E) customized plug-ins. 
A) configuration tables. 
B) Web services. 
C) data dictionaries. 
D) middleware. 
E) customized plug-ins.

Question 9

The business value of an effective supply chain management system includes all of the following except

Accepted Answer

A) faster time to market. 
B) cost reduction. 
C) supply matched to demand. 
D) improved delivery service. 
E) increased inventory levels. 
A) faster time to market. 
B) cost reduction. 
C) supply matched to demand. 
D) improved delivery service. 
E) increased inventory levels.

Question 10

Concurrent supply chains are made possible by which technology?

Accepted Answer

A) ERP systems 
B) the Internet 
C) supply-chain management systems 
D) just-in-time supply-chain technologies 
E) extranets 
A) ERP systems 
B) the Internet 
C) supply-chain management systems 
D) just-in-time supply-chain technologies 
E) extranets

Question 11

Which of the following would not be considered a contact point?

Accepted Answer

A) e-mail 
B) Web site 
C) intranet 
D) retail store 
E) Facebook 
A) e-mail 
B) Web site 
C) intranet 
D) retail store 
E) Facebook

Question 12

Identify and describe three major enterprise applications.

Accepted Answer

Enterprise systems,customer relationship

Question 13

A company's suppliers,supplier's suppliers,and the processes for managing relationships with them is the

Accepted Answer

A) supplier's internal supply chain. 
B) external supply chain. 
C) upstream portion of the supply chain. 
D) downstream portion of the supply chain. 
E) onstream portion of the supply chain. 
A) supplier's internal supply chain. 
B) external supply chain. 
C) upstream portion of the supply chain. 
D) downstream portion of the supply chain. 
E) onstream portion of the supply chain.

Question 14

CRM software can help organizations identify high-value customers for preferential treatments.

Accepted Answer

A) True 
 B)False

Question 15

Using social networking tools to converse with customers is called

Accepted Answer

A) analytical CRM. 
B) social CRM. 
C) operational CRM. 
D) PRM. 
E) ERM. 
A) analytical CRM. 
B) social CRM. 
C) operational CRM. 
D) PRM. 
E) ERM.

Question 16

________ modules deal with issues such as setting objectives,employee performance management,and performance-based compensation.

Accepted Answer

A) SCM 
B) SFA 
C) ERM 
D) DRM 
E) PRM 
A) SCM 
B) SFA 
C) ERM 
D) DRM 
E) PRM

Question 17

Safety stock acts as a buffer for the lack of flexibility in the supply chain.

Accepted Answer

A) True 
 B)False

Question 18

A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ________ system.

Accepted Answer

A) execution 
B) planning 
C) optimization 
D) management 
E) touch point 
A) execution 
B) planning 
C) optimization 
D) management 
E) touch point

Question 19

You have been asked to implement enterprise software for a manufacturer of kitchen appliances.What is the first step you should take?

Accepted Answer

A) Rewrite the software to support the way the company's business processes work. 
B) Select the business processes you wish to automate. 
C) Map the company's business processes to the software's business processes. 
D) Map the software's business processes to the company's business processes. 
E) Select the functions of the system you wish to use. 
A) Rewrite the software to support the way the company's business processes work. 
B) Select the business processes you wish to automate. 
C) Map the company's business processes to the software's business processes. 
D) Map the software's business processes to the company's business processes. 
E) Select the functions of the system you wish to use.

Question 20

You have been hired by Santori,Inc.,a small company that imports and distributes an Italian sparkling water.The company is interested in what benefits an enterprise system would bring.Would an enterprise system be appropriate for this company? What steps would you take in determining this?

Accepted Answer

An enterprise system may be too expensiv

Capabilities of supply chain execution systems would not include

Supply chain ________ systems manage the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner.

Identify five benefits of customer relationship management systems.

As they move through the supply chain,________ are transformed into finished products and shipped to retailers and customers.

Why is overstocking warehouses not an effective solution for a problem of low availability?

Customer service modules in CRM systems provide tools for

Next-generation enterprise suites use ________ and SOA to link to systems of customers and suppliers.

When tailoring a particular aspect of a system to the way a company does business,enterprise software can provide the company with

The business value of an effective supply chain management system includes all of the following except

Concurrent supply chains are made possible by which technology?

Which of the following would not be considered a contact point?

Identify and describe three major enterprise applications.

A company's suppliers,supplier's suppliers,and the processes for managing relationships with them is the

CRM software can help organizations identify high-value customers for preferential treatments.

Using social networking tools to converse with customers is called

________ modules deal with issues such as setting objectives,employee performance management,and performance-based compensation.

Safety stock acts as a buffer for the lack of flexibility in the supply chain.

A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ________ system.

You have been asked to implement enterprise software for a manufacturer of kitchen appliances.What is the first step you should take?

You have been hired by Santori,Inc.,a small company that imports and distributes an Italian sparkling water.The company is interested in what benefits an enterprise system would bring.Would an enterprise system be appropriate for this company? What steps would you take in determining this?

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

IT Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

Capabilities of supply chain execution systems would not include

Supply chain ________ systems manage the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner.

Identify five benefits of customer relationship management systems.

As they move through the supply chain,________ are transformed into finished products and shipped to retailers and customers.

Why is overstocking warehouses not an effective solution for a problem of low availability?

Customer service modules in CRM systems provide tools for

Next-generation enterprise suites use ________ and SOA to link to systems of customers and suppliers.

When tailoring a particular aspect of a system to the way a company does business,enterprise software can provide the company with

The business value of an effective supply chain management system includes all of the following except

Concurrent supply chains are made possible by which technology?

Which of the following would not be considered a contact point?

Identify and describe three major enterprise applications.

A company's suppliers,supplier's suppliers,and the processes for managing relationships with them is the

CRM software can help organizations identify high-value customers for preferential treatments.

Using social networking tools to converse with customers is called

________ modules deal with issues such as setting objectives,employee performance management,and performance-based compensation.

Safety stock acts as a buffer for the lack of flexibility in the supply chain.

A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ________ system.

You have been asked to implement enterprise software for a manufacturer of kitchen appliances.What is the first step you should take?

You have been hired by Santori,Inc.,a small company that imports and distributes an Italian sparkling water.The company is interested in what benefits an enterprise system would bring.Would an enterprise system be appropriate for this company? What steps would you take in determining this?

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

IT Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters