Exam 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

________ CRM includes customer-facing applications such as tools for sales force automation,call center and customer service support,and marketing automation.

(Multiple Choice)

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Question 41

Components or parts of finished products are referred to as

(Multiple Choice)

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Question 42

CRM systems help businesses obtain which business objective?

(Multiple Choice)

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Question 43

Supply chain planning systems perform all of the following functions except

(Multiple Choice)

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Question 44

________ modules in CRM systems help sales staff increase their productivity by focusing sales efforts on the most profitable customers,those who are good candidates for sales and services.

(Multiple Choice)

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Question 45

________ systems are based on a suite of software models used to support business activities across the firm.

(Multiple Choice)

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Question 46

The measurement of the number of customers who stop using or purchasing products or services from a company is called

(Multiple Choice)

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Question 47

Enterprise systems require fundamental changes in the way the business operates.

(True/False)

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Question 48

Customer relationship management applications dealing with the analysis of customer data to provide information for improving business performance best describes ________ applications.

(Multiple Choice)

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Question 49

Inefficiencies in a supply chain are primarily caused by inaccurate information.

(True/False)

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Question 50

Identify two classifications for supply chain software.For each classification,identify five capabilities.

(Essay)

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Question 51

Marketing modules in CRM systems would provide tools for

(Multiple Choice)

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Question 52

What additional complexities are faced in global supply chains? How does the Internet help in managing global supply chains?

(Essay)

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Question 53

Which of the following statements about enterprise applications is not true?

(Multiple Choice)

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Question 54

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

(Multiple Choice)

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Question 55

Which of the following is not one of the four types of customers described in the case study on Graybar?

(Multiple Choice)

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Question 56

A supply chain driven by actual customer orders or purchases follows a ________ model.

(Multiple Choice)

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Question 57

Enterprise application vendors have created ________ to make their own customer relationship management,supply chain management,and enterprise systems work closely together with each other.

(Multiple Choice)

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Question 58

Enterprise software is built around thousands of predefined business processes that reflect

(Multiple Choice)

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Question 59

The total time it takes to complete a business process,from start to finish,is called its ________ time.

(Multiple Choice)

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Question 60

Showing 41 - 60 of 90

________ CRM includes customer-facing applications such as tools for sales force automation,call center and customer service support,and marketing automation.

Components or parts of finished products are referred to as

CRM systems help businesses obtain which business objective?

Supply chain planning systems perform all of the following functions except

________ modules in CRM systems help sales staff increase their productivity by focusing sales efforts on the most profitable customers,those who are good candidates for sales and services.

________ systems are based on a suite of software models used to support business activities across the firm.

The measurement of the number of customers who stop using or purchasing products or services from a company is called

Enterprise systems require fundamental changes in the way the business operates.

Customer relationship management applications dealing with the analysis of customer data to provide information for improving business performance best describes ________ applications.

Inefficiencies in a supply chain are primarily caused by inaccurate information.

Identify two classifications for supply chain software.For each classification,identify five capabilities.

Marketing modules in CRM systems would provide tools for

What additional complexities are faced in global supply chains? How does the Internet help in managing global supply chains?

Which of the following statements about enterprise applications is not true?

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

Which of the following is not one of the four types of customers described in the case study on Graybar?

A supply chain driven by actual customer orders or purchases follows a ________ model.

Enterprise application vendors have created ________ to make their own customer relationship management,supply chain management,and enterprise systems work closely together with each other.

Enterprise software is built around thousands of predefined business processes that reflect

The total time it takes to complete a business process,from start to finish,is called its ________ time.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

IT Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

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