Exam 8: Structuring Organizations for Todays Challenges

Departmentalizing by customer group has proven ineffective.

Small business organizations lack the size required to reap the benefits of labor specialization.

Restructuring involves the redesign of an organization to be more responsive to customers.

If companies follow the theories of Fayol and Weber,which of the following scenarios is likely to result?

Which of the following are common responses of employees when faced with change?

Milton Learning Centers is a private firm specializing in helping students with learning problems.Located around the country,each center employs a manager and several tutors and counselors.The counselors and tutors have a great deal of flexibility to design programs specifically for individual students.In fact,these first-line employees are considered to be the key people in the organization,and the manager's main function is to assist these employees in matters such as scheduling and securing necessary materials.This type of arrangement suggests that Milton is an inverted organization.

The driving force behind the change in business organizations is the change in consumer expectations.

Cross-functional teams avoid involving groups outside of the firm to ensure their plans are not leaked to their competitors.

An organizational hierarchy establishes one person at the top of an organization.