Question 1

The informal organization of a business is probably best suited to:

Accepted Answer

A) give workers a clear idea of where they stand in the organization. 
B) provide helpful guidelines about how to handle routine problems. 
C) provide a mechanism that generates careful reasoned decisions about critical issues. 
D) create a feeling of camaraderie among employees and encourage teamwork. 
A) give workers a clear idea of where they stand in the organization. 
B) provide helpful guidelines about how to handle routine problems. 
C) provide a mechanism that generates careful reasoned decisions about critical issues. 
D) create a feeling of camaraderie among employees and encourage teamwork.

Question 2

Digital natives,those who grew-up with the Internet are an important customer group that most businesses want to reach.

Accepted Answer

A) True 
 B)False

Question 3

A chain of command is a line of authority that moves from the lowest level of the hierarchy to the top.

Accepted Answer

A) True 
 B)False

Question 4

It is strategically not sensible for a firm to consider asking suppliers and customers to join a cross-functional self-managed team that is testing iterations of future products.

Accepted Answer

A) True 
 B)False

Question 5

Weber believed that employees should be empowered to make their own decisions.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following correctly identifies the explanation behind the unity of command principle of management?

Accepted Answer

A) All workers must share the same goal 
B) Every firm has one strong leader,and everyone should support that individual 
C) Workers can become frustrated and confused if they have more than one boss 
D) All authority should rest with top management,since only top managers carry the responsibility of bad decisions 
A) All workers must share the same goal 
B) Every firm has one strong leader,and everyone should support that individual 
C) Workers can become frustrated and confused if they have more than one boss 
D) All authority should rest with top management,since only top managers carry the responsibility of bad decisions

Question 7

Dividing tasks into smaller jobs is called:

Accepted Answer

A) job enrichment. 
B) job specialization. 
C) departmentalization. 
D) division of authority. 
A) job enrichment. 
B) job specialization. 
C) departmentalization. 
D) division of authority.

Question 8

Green Landscapes,Inc. ,a company that installs underground sprinkler systems serves several commercial customers,as well as residential customers.As the business expands,Green Landscapes management may want to consider departmentalizing by customer group and then by process.

Accepted Answer

A) True 
 B)False

Question 9

Bureaucratic organizations establish rules and regulations that everyone is expected to follow.

Accepted Answer

A) True 
 B)False

Question 10

Matrix organization structures provide for more efficient use of organizational resources.

Accepted Answer

A) True 
 B)False

Question 11

Weber believed that large organizations required everyone to follow the established rules and guidelines precisely.

Accepted Answer

A) True 
 B)False

Question 12

Cross-functional teams serve as advisory committees offering their expertise to line decision makers.

Accepted Answer

A) True 
 B)False

Question 13

The span of control for a manager:

Accepted Answer

A) should never exceed 7 subordinates. 
B) is no longer a relevant issue in today's computerized offices. 
C) depends on a number of factors,and can vary from one manager to another. 
D) varies somewhat from manager to manager,but most managers operate best with a span of control of about 9 employees. 
A) should never exceed 7 subordinates. 
B) is no longer a relevant issue in today's computerized offices. 
C) depends on a number of factors,and can vary from one manager to another. 
D) varies somewhat from manager to manager,but most managers operate best with a span of control of about 9 employees.

Question 14

The cross-functional team concept has resulted in lots of unhappy employees because less than 25% of employed workers do favor working with others.

Accepted Answer

A) True 
 B)False

Question 15

Centralized authority provides for the delegation of authority to employees who are then better able to respond to customers' needs.

Accepted Answer

A) True 
 B)False

Question 16

__________ believed that managers were trustworthy and companies would do well if employees simply did what they were told.

Accepted Answer

A) John Keynes 
B) Adam Smith 
C) Peter Drucker 
D) Max Weber 
A) John Keynes 
B) Adam Smith 
C) Peter Drucker 
D) Max Weber

Question 17

Team participants in a matrix organization model may report to two managers at one time.

Accepted Answer

A) True 
 B)False

Question 18

Springfield National Bank organizes its loan operations based on the market served,such as consumer,small business,and nonprofit organizations.Departmentalization based on ________ allows Springfield to better serve borrowers with different needs.

Accepted Answer

A) function 
B) geography 
C) process 
D) customer group 
A) function 
B) geography 
C) process 
D) customer group

Question 19

Employee complaints that there are too many layers of management and too many rules and regulations suggest that Mucho Dinero is an):

Accepted Answer

A) flat organization. 
B) bureaucratic organization. 
C) inverted organization. 
D) wide organization. 
A) flat organization. 
B) bureaucratic organization. 
C) inverted organization. 
D) wide organization.

Question 20

An advantage of decentralized authority is that those individuals closest to the customers and more familiar with local conditions make decisions.

Accepted Answer

A) True 
 B)False

Exam 8: Structuring Organizations for Todays Challenges

The informal organization of a business is probably best suited to:

Digital natives,those who grew-up with the Internet are an important customer group that most businesses want to reach.

A chain of command is a line of authority that moves from the lowest level of the hierarchy to the top.

It is strategically not sensible for a firm to consider asking suppliers and customers to join a cross-functional self-managed team that is testing iterations of future products.

Weber believed that employees should be empowered to make their own decisions.

Which of the following correctly identifies the explanation behind the unity of command principle of management?

Dividing tasks into smaller jobs is called:

Green Landscapes,Inc. ,a company that installs underground sprinkler systems serves several commercial customers,as well as residential customers.As the business expands,Green Landscapes management may want to consider departmentalizing by customer group and then by process.

Bureaucratic organizations establish rules and regulations that everyone is expected to follow.

Matrix organization structures provide for more efficient use of organizational resources.

Weber believed that large organizations required everyone to follow the established rules and guidelines precisely.

Cross-functional teams serve as advisory committees offering their expertise to line decision makers.

The span of control for a manager:

The cross-functional team concept has resulted in lots of unhappy employees because less than 25% of employed workers do favor working with others.

Centralized authority provides for the delegation of authority to employees who are then better able to respond to customers' needs.

__________ believed that managers were trustworthy and companies would do well if employees simply did what they were told.

Team participants in a matrix organization model may report to two managers at one time.

Springfield National Bank organizes its loan operations based on the market served,such as consumer,small business,and nonprofit organizations.Departmentalization based on ________ allows Springfield to better serve borrowers with different needs.

Employee complaints that there are too many layers of management and too many rules and regulations suggest that Mucho Dinero is an):

An advantage of decentralized authority is that those individuals closest to the customers and more familiar with local conditions make decisions.

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Production and Operations Management

Motivating Employees

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Union and Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money,financial Institutions,and the Federal Reserve

test Planning Table for Bonus Chapter A

Using Technology to Manage Information

Managing Risk

Managing Personal Finances

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