Exam 9: Attracting and Retaining the Best Employees

An insurance company is well known for its commitment to diversity. Recruiters at the company advertise jobs with ethnically diverse professional organizations, publications, and job boards. Hiring diverse employees increases the company's understanding of the marketplace and also does which of the following?

After conducting a performance appraisal, a manager gives the employee a promotion and a 10% raise. This successfully demonstrates the use of performance appraisal for which of the following?

During which stage of hiring are employees taught how to do their job or do it better?

Research suggests that organizations that hire a diverse group of employees can benefit from their different skills and life experiences. This is an example of how a diverse workforce can do which of the following?

As the manager of an accounting department, you assemble staff to share the criteria by which they will all be evaluated. Some staff members have questions about the criteria, giving you the chance to further clarify in the meeting. After the meeting, you distribute a written summary of the criteria. This is an example of using performance appraisal to accomplish which of the following objectives?

After completing this year's round of performance appraisals, a management team decided to revamp the company's orientation and training programs. Revamping the training is an example of using performance appraisal to accomplish which of the following objectives?

Which of the following statements is most likely to appear in a job description?

Canada is a very multicultural society; immigrants to Canada come from all over the world. Tim Hortons is testing different food items to cater to the wide variety of tastes of the different ethnic groups across the country. What benefit would it be to Tim Hortons to launch new food items aimed at different cultures?

What are the four primary types of training and development?

During which step of the recruitment process might representatives from the company attend college job fairs and professional networking events or place job postings on websites like LinkedIn or Glassdoor?

After looking at résumés, the hiring committee you are on ranks the candidates based on their qualifications and then decides which ones to contact for interviews. This describes which step in the recruiting process?

In larger organizations, HRM is usually a responsibility shared by line managers and which other company personnel?

New employees at Disney World spend their first several days learning Disney's customer service standards. They do this by meeting as a group and listening to lectures from experienced cast members and managers at Disney World. What is this type of training known as?

After estimating the number of people the firm will need in the next five years, you perform a job analysis of your current staff. These activities are part of which phase of HRM?

If Disney World wants to determine the various elements and requirements for jobs in its hotels, what is its next step?

At your new job, you meet with a technician who teaches you about using the company's phones and computer network. You are currently going through which process?

Tuition reimbursement and free childcare are a form of which of the following?

As a new manager at a department store, you are excited to learn that you may receive a bonus if everyone in your department reaches their sales goals for the quarter. A bonus is considered which type of compensation?

Which of the following offers the primary benefit being an inexpensive way to consistently train a large number of employees?

A situation in which participants role-play so that they can better understand how to do their job is a form of which type of training?