Exam 9: Attracting and Retaining the Best Employees

Which of the following is one of the pieces of HRM legislation aimed at eliminating workplace discrimination on the basis of race, gender, age, and/or other characteristics?

Human resource managers at Hertz Car Rental are reevaluating the bonus structure that they award to branch managers. They question whether the current structure is fair or whether they should raise the amount they award each quarter. This process is part of which phase of HRM?

The development phase of human resources management consists of training and development and which other important activity?

Hamza receives $61,000 a year as a manager. What is this type of compensation called?

Which of the following is a training method where a trainee learns by working closely under the supervision of an experienced employee?

In your first week at a new retail sales job, you are asked to complete three online modules. The first teaches you about the products the company sells. The second teaches you about using the customer checkout system. The third teaches you about how to properly set up clothing displays. Which of the following are you currently undergoing?

You manage a team of factory supervisors. After this year's performance appraisals, you had to terminate one of your supervisors for consistently falling below established standards. Terminating the employee is an example of using performance appraisal to accomplish which of the following objectives?

You just hired 10 new sales reps at your company. Before they are up and running in their new jobs, you provide a two-day orientation to familiarize them with the key personnel and policies at the company. These activities are in which phase of HRM?

You have been a sales manager for five years and would like to move up. Your VP of Marketing sends you to a one-week conference that teaches advanced skills in negotiation, persuasion, and conflict management. Your fellow attendees at the conference come from all different industries and job positions. Which of the following are you currently undergoing?

Your department is hiring a new engineer for the first time since the company launched several new products. Because the requirements for engineers in your department have changed since last year, you ask the current engineers to document their responsibilities and tasks. Which of the following are you currently engaged in?

Which of the following involves the process of determining the relative worth of various jobs in a firm?

You are looking for a summer job and see the following in a job advertisement: "Complete money transactions and operate cash register, prepare ice cream and other dessert items, clean work station, unload shipments from delivery truck." Which of the following does this exemplify?

Which of the following statements is most likely to appear in a job specification?

Your company just started offering a profit-sharing plan, which could increase your total compensation by as much as 25% if the company does well. This form of compensation is classified as which of the following?

Assume that after the last round of performance appraisals, managers across all departments at Hudson's Bay realized that their newest employees did not meet standards on customer satisfaction scores. As a result, the company created a series of training modules that specifically addressed how to provide exceptional customer service at Hudson's Bay. Creating the training modules is an example of using performance appraisals to accomplish which of the following objectives?

Which of the following is HRM legislation aimed at removing employment barriers and promote equality for the members of four designated groups: persons with disabilities, women, visible minorities, and Aboriginal people?

You work at a fast food chain and are paid $10 per hour. What is this form of compensation called?

You and several co-workers from various departments just took a class at work that taught you new time-management and stress-management skills. This would be categorized as which of the following?

After his performance review, Daniel's manager had an informal discussion with him about his arriving to work late several times a week. They discussed ways Daniel could improve in this area, such as setting an alarm or checking traffic reports and leaving home earlier, if necessary. If Daniel continues to be late, his manager will be forced to issue written warnings. This corrective action is an example of using performance appraisals to accomplish which of the following objectives?

What are the three phases of human resources management (HRM)?