Question 1

Which of the following is NOT cited as a force for change?

Accepted Answer

A) economic shocks 
B) technology 
C) social trends 
D) decreasing skill sets 
A) economic shocks 
B) technology 
C) social trends 
D) decreasing skill sets D

Question 2

All of the following are factors related to organisational stress EXCEPT:

Accepted Answer

A) economic factors. 
B) interpersonal demands. 
C) task demands. 
D) role demands. 
A) economic factors. 
B) interpersonal demands. 
C) task demands. 
D) role demands. A

Question 3

Organisational development (OD)is a term used to encompass a collection of change methods.

Accepted Answer

A) True 
 B)False  True

Question 4

Organisationally supported programs that focus on the employee's total physical and mental condition are called:

Accepted Answer

A) cafeteria benefit programs. 
B) wellness programs. 
C) employee benefit analysis. 
D) job redesign programs. 
A) cafeteria benefit programs. 
B) wellness programs. 
C) employee benefit analysis. 
D) job redesign programs.

Question 5

Change agents can be managers or non-managers,current or new employees or outside consultants.

Accepted Answer

A) True 
 B)False

Question 6

To move from equilibrium,Lewin suggests:

Accepted Answer

A) increasing restraining forces. 
B) decreasing driving forces. 
C) decreasing restraining forces. 
D) all of the above. 
A) increasing restraining forces. 
B) decreasing driving forces. 
C) decreasing restraining forces. 
D) all of the above.

Question 7

__________ is change efforts to overcome the pressures of both individual resistance and group conformity.

Accepted Answer

A) Unfreezing 
B) Freezing 
C) Movement 
D) Planned change 
A) Unfreezing 
B) Freezing 
C) Movement 
D) Planned change

Question 8

Sensitivity training emphasises changing behaviour through structured group interaction.

Accepted Answer

A) True 
 B)False

Question 9

What do wellness programs focus on?

Accepted Answer

A) stress reduction 
B) both mental and physical condition 
C) mental condition 
D) physical condition 
A) stress reduction 
B) both mental and physical condition 
C) mental condition 
D) physical condition

Question 10

Which of the following is NOT a step in the appreciative inquiry process?

Accepted Answer

A) destiny 
B) mission 
C) dreaming 
D) discovery 
A) destiny 
B) mission 
C) dreaming 
D) discovery

Question 11

What are the goals of planned change?

Accepted Answer

Essentially there are two goal

Question 12

Which of the following is NOT a behavioural symptom of stress?

Accepted Answer

A) increased alcohol consumption 
B) rapid speech 
C) procrastination 
D) change in eating habits 
A) increased alcohol consumption 
B) rapid speech 
C) procrastination 
D) change in eating habits

Question 13

Autonomy on the job tends to increase stress.

Accepted Answer

A) True 
 B)False

Question 14

__________ seeks to change groups' attitudes,stereotypes and perceptions about each other.

Accepted Answer

A) Process consultation 
B) Intergroup development 
C) Team building 
D) Sensitivity analysis 
A) Process consultation 
B) Intergroup development 
C) Team building 
D) Sensitivity analysis

Question 15

Andy and Ben are both employed in the same organisation.Ben has fairly good relationships with his co-workers and supervisor.He has also been in the organisation for five years.Andy is fairly new to the organisation and has not had the opportunity to build close relationships with co-workers.However,he is confident in his own abilities and tends to believe that situations are under his own control. In Ben's case,any stress he feels is likely to be moderated by:

Accepted Answer

A) self-efficacy and social support. 
B) experience and internal locus of control. 
C) self-efficacy and experience. 
D) experience and social support. 
A) self-efficacy and social support. 
B) experience and internal locus of control. 
C) self-efficacy and experience. 
D) experience and social support.

Question 16

Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?

Accepted Answer

A) manipulation and co-optation 
B) education and communication 
C) participation 
D) facilitation and support 
A) manipulation and co-optation 
B) education and communication 
C) participation 
D) facilitation and support

Question 17

When an organisation is confronted with change,which of the following acts as a counterbalance to sustain stability?

Accepted Answer

A) habit 
B) threat to expertise 
C) structural inertia 
D) selective information processing 
A) habit 
B) threat to expertise 
C) structural inertia 
D) selective information processing

Question 18

Mintz's Motor Repair is moving its location to a larger community 100 kilometres away.Mintz would like for its mechanics to move with the company but realises that there will be some hardships associated with the move.Mintz has decided to use Lewin's three-step model in order to make the change. Management is counselling each employee individually and trying to lessen their fears.This is an example of:

Accepted Answer

A) brainwashing. 
B) removing driving forces. 
C) removing restraining forces. 
D) increasing driving forces. 
A) brainwashing. 
B) removing driving forces. 
C) removing restraining forces. 
D) increasing driving forces.

Question 19

An example of change in the nature of competition is:

Accepted Answer

A) increased interest in urban living. 
B) more cultural diversity. 
C) increased government regulation of commerce. 
D) the collapse of a major corporation. 
A) increased interest in urban living. 
B) more cultural diversity. 
C) increased government regulation of commerce. 
D) the collapse of a major corporation.

Question 20

Political uncertainties,economic uncertainties and technological change are examples of which category of potential stressors?

Accepted Answer

A) individual 
B) economic 
C) environmental 
D) organisational 
A) individual 
B) economic 
C) environmental 
D) organisational

Which of the following is NOT cited as a force for change?

All of the following are factors related to organisational stress EXCEPT:

Organisational development (OD)is a term used to encompass a collection of change methods.

Organisationally supported programs that focus on the employee's total physical and mental condition are called:

Change agents can be managers or non-managers,current or new employees or outside consultants.

To move from equilibrium,Lewin suggests:

__________ is change efforts to overcome the pressures of both individual resistance and group conformity.

Sensitivity training emphasises changing behaviour through structured group interaction.

What do wellness programs focus on?

Which of the following is NOT a step in the appreciative inquiry process?

What are the goals of planned change?

Which of the following is NOT a behavioural symptom of stress?

Autonomy on the job tends to increase stress.

__________ seeks to change groups' attitudes,stereotypes and perceptions about each other.

Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?

When an organisation is confronted with change,which of the following acts as a counterbalance to sustain stability?

An example of change in the nature of competition is:

Political uncertainties,economic uncertainties and technological change are examples of which category of potential stressors?

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

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Exam 16: Organisational Change and Stress Management

Which of the following is NOT cited as a force for change?

All of the following are factors related to organisational stress EXCEPT:

Organisational development (OD)is a term used to encompass a collection of change methods.

Organisationally supported programs that focus on the employee's total physical and mental condition are called:

Change agents can be managers or non-managers,current or new employees or outside consultants.

To move from equilibrium,Lewin suggests:

__________ is change efforts to overcome the pressures of both individual resistance and group conformity.

Sensitivity training emphasises changing behaviour through structured group interaction.

What do wellness programs focus on?

Which of the following is NOT a step in the appreciative inquiry process?

What are the goals of planned change?

Which of the following is NOT a behavioural symptom of stress?

Autonomy on the job tends to increase stress.

__________ seeks to change groups' attitudes,stereotypes and perceptions about each other.

Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?

When an organisation is confronted with change,which of the following acts as a counterbalance to sustain stability?

An example of change in the nature of competition is:

Political uncertainties,economic uncertainties and technological change are examples of which category of potential stressors?

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Filters