Question 1

________ cultures rely heavily on non-verbal and subtle situational cues when communicating with others.

Accepted Answer

A) High-content 
B) Low-content 
C) High-context 
D) Low-context 
A) High-content 
B) Low-content 
C) High-context 
D) Low-context C

Question 2

Which of the following is a barrier to effective communication?

Accepted Answer

A) filtering 
B) language 
C) selective perception 
D) all the above 
A) filtering 
B) language 
C) selective perception 
D) all the above D

Question 3

What is the grapevine and what are its main characteristics?

Accepted Answer

The informal communication system is the grapevine.While it is informal,it doesn't mean that it is not an important source of information.A survey found that 75% of employees hear about matters first through rumours on the grapevine.The grapevine has three main characteristics.Firstly,it is not controlled by management.Secondly,most employees perceive it as more believable and reliable than formal communications issued by management.Finally,it is largely used to serve the interests of the people within it.

Question 4

________ is the tension and anxiety about oral and/or written communication.

Accepted Answer

A) Communication absence 
B) Communication apprehension 
C) Noncommunication 
D) Communication breakdown 
A) Communication absence 
B) Communication apprehension 
C) Noncommunication 
D) Communication breakdown

Question 5

Which formal organisational network rigidly follows the chain of command?

Accepted Answer

A) chain 
B) wheel 
C) all-channel 
D) circle 
A) chain 
B) wheel 
C) all-channel 
D) circle

Question 6

The __________ network is best if you are concerned with high member satisfaction.

Accepted Answer

A) chain 
B) wheel 
C) all-channel 
D) circle 
A) chain 
B) wheel 
C) all-channel 
D) circle

Question 7

Suggestion boxes,employee attitude surveys and grievance procedures are examples of:

Accepted Answer

A) managerial communication. 
B) upward communication. 
C) horizontal communication. 
D) organisational structure. 
A) managerial communication. 
B) upward communication. 
C) horizontal communication. 
D) organisational structure.

Question 8

To engage in effective upward communication,an employee should:

Accepted Answer

A) communicate in detail. 
B) support the communication with comprehensive questions. 
C) prepare useful strategies. 
D) reduce distractions. 
A) communicate in detail. 
B) support the communication with comprehensive questions. 
C) prepare useful strategies. 
D) reduce distractions.

Question 9

Managers can communicate non-routine messages efficiently through channels that are lower in richness.

Accepted Answer

A) True 
 B)False

Question 10

The informal communication network is called the:

Accepted Answer

A) all-network. 
B) rumour mill. 
C) grapevine. 
D) chain. 
A) all-network. 
B) rumour mill. 
C) grapevine. 
D) chain.

Question 11

An example of a(n)________ communication network is when a checkout clerk reports to a department manager,who in turn reports to a store manager,who reports to a regional manager.

Accepted Answer

A) wheel 
B) lateral 
C) all-channel 
D) chain 
A) wheel 
B) lateral 
C) all-channel 
D) chain

Question 12

Which of the following is TRUE when explaining those affected by oral-communication apprehension?

Accepted Answer

A) They may distort the communication demands of their jobs. 
B) They may rely on emails or text messages to convey information that would be better taken care of through oral communication. 
C) They may limit their oral communication and then rationalise their behaviour. 
D) All of the above. 
A) They may distort the communication demands of their jobs. 
B) They may rely on emails or text messages to convey information that would be better taken care of through oral communication. 
C) They may limit their oral communication and then rationalise their behaviour. 
D) All of the above.

Question 13

Communication provides a means for employees to interact socially as a function of:

Accepted Answer

A) control. 
B) information. 
C) motivation. 
D) emotional expression. 
A) control. 
B) information. 
C) motivation. 
D) emotional expression.

Question 14

The two most important messages that body language conveys are:

Accepted Answer

A) (1)the extent to which we understand someone,and (2)the level of interest we hold in the sender's information. 
B) (1)the extent to which we understand someone,and (2)the level of interest we hold in the receiver's message. 
C) (1)the extent to which we do not hear someone,and (2)the clarity of the sender's message. 
D) (1)the extent to which we like someone and are interested in the sender's views,and (2)the perceived status between sender and receiver. 
A) (1)the extent to which we understand someone,and (2)the level of interest we hold in the sender's information. 
B) (1)the extent to which we understand someone,and (2)the level of interest we hold in the receiver's message. 
C) (1)the extent to which we do not hear someone,and (2)the clarity of the sender's message. 
D) (1)the extent to which we like someone and are interested in the sender's views,and (2)the perceived status between sender and receiver.

Question 15

Discuss the three common small group networks (wheel,chain,and all-channel).Evaluate each on their effectiveness.

Accepted Answer

The chain rigidly follows the formal cha

Question 16

Communication serves all of the following functions within a group or organisation EXCEPT:

Accepted Answer

A) control. 
B) emotional expression. 
C) time management. 
D) motivation. 
A) control. 
B) emotional expression. 
C) time management. 
D) motivation.

Question 17

The game 'telephone' demonstrates the major disadvantage of oral communication when the message has to be passed through a number of people.This is:

Accepted Answer

A) potential distortion. 
B) static on the line. 
C) non-verbal cues. 
D) language barriers. 
A) potential distortion. 
B) static on the line. 
C) non-verbal cues. 
D) language barriers.

Question 18

In order to communicate with your co-workers,you would need to use __________ communication.

Accepted Answer

A) occupational 
B) vertical 
C) lateral 
D) downward 
A) occupational 
B) vertical 
C) lateral 
D) downward

Question 19

Zeus Industries sells digital technology systems.The senior management feels that barriers are hindering communication.Frequently,senior managers feel that their employees are telling them only what they think the senior managers want to hear.Some middle managers are unable to deal with the vast amount of information in this fast-changing industry. When subordinates manipulate information so that it will be seen more favourably by their managers,________ occurs.

Accepted Answer

A) sabotage 
B) overload 
C) feedback 
D) filtering 
A) sabotage 
B) overload 
C) feedback 
D) filtering

Question 20

When considering interpersonal communications,the best way of conveying messages is through written communication.

Accepted Answer

A) True 
 B)False

________ cultures rely heavily on non-verbal and subtle situational cues when communicating with others.

Which of the following is a barrier to effective communication?

What is the grapevine and what are its main characteristics?

________ is the tension and anxiety about oral and/or written communication.

Which formal organisational network rigidly follows the chain of command?

The __________ network is best if you are concerned with high member satisfaction.

Suggestion boxes,employee attitude surveys and grievance procedures are examples of:

To engage in effective upward communication,an employee should:

Managers can communicate non-routine messages efficiently through channels that are lower in richness.

The informal communication network is called the:

An example of a(n)________ communication network is when a checkout clerk reports to a department manager,who in turn reports to a store manager,who reports to a regional manager.

Which of the following is TRUE when explaining those affected by oral-communication apprehension?

Communication provides a means for employees to interact socially as a function of:

The two most important messages that body language conveys are:

Discuss the three common small group networks (wheel,chain,and all-channel).Evaluate each on their effectiveness.

Communication serves all of the following functions within a group or organisation EXCEPT:

The game 'telephone' demonstrates the major disadvantage of oral communication when the message has to be passed through a number of people.This is:

In order to communicate with your co-workers,you would need to use __________ communication.

When considering interpersonal communications,the best way of conveying messages is through written communication.

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 10: Communication

________ cultures rely heavily on non-verbal and subtle situational cues when communicating with others.

Which of the following is a barrier to effective communication?

What is the grapevine and what are its main characteristics?

________ is the tension and anxiety about oral and/or written communication.

Which formal organisational network rigidly follows the chain of command?

The __________ network is best if you are concerned with high member satisfaction.

Suggestion boxes,employee attitude surveys and grievance procedures are examples of:

To engage in effective upward communication,an employee should:

Managers can communicate non-routine messages efficiently through channels that are lower in richness.

The informal communication network is called the:

An example of a(n)________ communication network is when a checkout clerk reports to a department manager,who in turn reports to a store manager,who reports to a regional manager.

Which of the following is TRUE when explaining those affected by oral-communication apprehension?

Communication provides a means for employees to interact socially as a function of:

The two most important messages that body language conveys are:

Discuss the three common small group networks (wheel,chain,and all-channel).Evaluate each on their effectiveness.

Communication serves all of the following functions within a group or organisation EXCEPT:

The game 'telephone' demonstrates the major disadvantage of oral communication when the message has to be passed through a number of people.This is:

In order to communicate with your co-workers,you would need to use __________ communication.

When considering interpersonal communications,the best way of conveying messages is through written communication.

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters