Question 1

Explain the terms 'efficiency,' 'effectiveness,' and 'productivity.'

Accepted Answer

Effectiveness is the achievement of goals,while efficiency means the ratio of effective output to the input required to achieve it.Productivity implies a concern for both effectiveness and efficiency.A business firm is effective when it attains its sales or market share goals,but its productivity also depends on achieving those goals efficiently.Popular measures of organisational efficiency include return on investment,profit per dollar of sales and output per hour of labour.

Question 2

When companies have reputations as good places to work,

Accepted Answer

A) their financial performance improves. 
B) their financial performance stays stagnant. 
C) the economic health of the corporation actually declines. 
D) they lose money because of decreased productivity. 
A) their financial performance improves. 
B) their financial performance stays stagnant. 
C) the economic health of the corporation actually declines. 
D) they lose money because of decreased productivity. A

Question 3

Which one of the following would NOT be considered a human skill?

Accepted Answer

A) completing accounting reports 
B) communicating 
C) managing conflicts 
D) motivating others 
A) completing accounting reports 
B) communicating 
C) managing conflicts 
D) motivating others A

Question 4

The belief that satisfied employees are more productive than dissatisfied employees has been a basic tenet among managers for years,although recent research does not support this view.

Accepted Answer

A) True 
 B)False

Question 5

Business schools now recognise the role organisational behaviour plays in workplace success.This has resulted in:

Accepted Answer

A) subjects teaching people skills being added to the curriculum. 
B) students majoring in business being forced to take an additional major in psychology. 
C) subjects teaching people skills being de-emphasised. 
D) universities relying on the private sector to teach people skills. 
A) subjects teaching people skills being added to the curriculum. 
B) students majoring in business being forced to take an additional major in psychology. 
C) subjects teaching people skills being de-emphasised. 
D) universities relying on the private sector to teach people skills.

Question 6

In order to attract and retain high-performing employees,organisations must develop managers who possess interpersonal skills.

Accepted Answer

A) True 
 B)False

Question 7

Globalisation across the world is happening in all of the following ways EXCEPT:

Accepted Answer

A) All major carmakers now manufacture cars outside their borders. 
B) Organisations are not limited to their home countries in order to do business. 
C) Jobs tend to flow were lower costs give businesses a comparative advantage. 
D) Labour groups,politicians,and local community leaders welcome the exportation of jobs. 
A) All major carmakers now manufacture cars outside their borders. 
B) Organisations are not limited to their home countries in order to do business. 
C) Jobs tend to flow were lower costs give businesses a comparative advantage. 
D) Labour groups,politicians,and local community leaders welcome the exportation of jobs.

Question 8

Why are the key employability skills gained from studying OB applicable to other majors or future careers?

Accepted Answer

Student answers may vary,especially depe

Question 9

A survey of more than 2100 CFOs across 20 industries indicated that:

Accepted Answer

A) entering the workplace at too young of an age leads to some employees being terminated. 
B) a lack of interpersonal skills is the top reason why some employees failed to advance. 
C) there is a large surplus of employees with superior interpersonal skills. 
D) employees come to work already equipped with a wide array of interpersonal skills. 
A) entering the workplace at too young of an age leads to some employees being terminated. 
B) a lack of interpersonal skills is the top reason why some employees failed to advance. 
C) there is a large surplus of employees with superior interpersonal skills. 
D) employees come to work already equipped with a wide array of interpersonal skills.

Question 10

Organisational behaviour is a field of study that looks at behaviour in three areas: individuals,groups,and departments.

Accepted Answer

A) True 
 B)False

Question 11

OB is essential for solving many problems that involve all of the following EXCEPT:

Accepted Answer

A) resource management. 
B) reducing uncertainty. 
C) finding the right employees. 
D) reducing revenue and growing profit. 
A) resource management. 
B) reducing uncertainty. 
C) finding the right employees. 
D) reducing revenue and growing profit.

Question 12

Describe three organisational-level variables and why they matter to organisations.

Accepted Answer

Inputs,processes and outcomes are the th

Question 13

You manage a retail outlet for Optus Mobile Phones.Your branch specialises in smartphones,and you pride yourself on your branch's excellent abilities in solving all kinds of business problems with your range of phones and their many applications (apps).Recently you have hired two new young workers who seem to have no ability to read their customers or to anticipate their needs.They often fail to complete many of their sales. What can OB tell you about how you can improve the predictive abilities of these new staff?

Accepted Answer

A) Work-related training will increase relevant knowledge and then build on predictive abilities. 
B) Increasing staff incentives will increase creativity,which will positively affect predictive abilities. 
C) Increasing the emotional intelligence of staff through training will increase predictive abilities. 
D) Predictive ability can be improved by building on intuition with a more systematic approach. 
A) Work-related training will increase relevant knowledge and then build on predictive abilities. 
B) Increasing staff incentives will increase creativity,which will positively affect predictive abilities. 
C) Increasing the emotional intelligence of staff through training will increase predictive abilities. 
D) Predictive ability can be improved by building on intuition with a more systematic approach.

Question 14

As an employability skill,knowledge application and analysis is best defined as:

Accepted Answer

A) learning for its own sake. 
B) employing metacognition to gain a higher level of understanding. 
C) learning something,then applying it in a different situation to gain additional learning. 
D) applying previously learned knowledge to the same situation in order to achieve a higher level of understanding. 
A) learning for its own sake. 
B) employing metacognition to gain a higher level of understanding. 
C) learning something,then applying it in a different situation to gain additional learning. 
D) applying previously learned knowledge to the same situation in order to achieve a higher level of understanding.

Question 15

During difficult economic times,

Accepted Answer

A) understanding how to reward,satisfy,and retain employees is of the foremost concern. 
B) companies tend to want to hire more people,and for less money. 
C) effective management is in high demand. 
D) Australians demand of their employers more money and less time on the job. 
A) understanding how to reward,satisfy,and retain employees is of the foremost concern. 
B) companies tend to want to hire more people,and for less money. 
C) effective management is in high demand. 
D) Australians demand of their employers more money and less time on the job.

Question 16

_______ represent(s)an individual-level input that help(s)to shape organisational processes.

Accepted Answer

A) Culture 
B) Personality 
C) Team responsibilities 
D) Group roles 
A) Culture 
B) Personality 
C) Team responsibilities 
D) Group roles

Question 17

It is important to incorporate social entrepreneurship education because:

Accepted Answer

A) corporations live or die based on social responsibility. 
B) corporate social responsibility is irrelevant. 
C) there is a growing awareness of the need to understand the means and outcomes of corporate social responsibility. 
D) the workplace is becoming less competitive,rather than more so. 
A) corporations live or die based on social responsibility. 
B) corporate social responsibility is irrelevant. 
C) there is a growing awareness of the need to understand the means and outcomes of corporate social responsibility. 
D) the workplace is becoming less competitive,rather than more so.

Question 18

Which of the following statements BEST describes the role of OB in assisting management?

Accepted Answer

A) Helping to reduce overall employee cost. 
B) Assisting management in coordinated layoffs to maximise productivity. 
C) Helping management increase the success of customer service interactions. 
D) Eliminating a corporate culture that assists in sensitivity to customers in developing countries. 
A) Helping to reduce overall employee cost. 
B) Assisting management in coordinated layoffs to maximise productivity. 
C) Helping management increase the success of customer service interactions. 
D) Eliminating a corporate culture that assists in sensitivity to customers in developing countries.

Question 19

Which of the following is NOT one of the four management functions?

Accepted Answer

A) controlling. 
B) planning. 
C) staffing. 
D) organising. 
A) controlling. 
B) planning. 
C) staffing. 
D) organising.

Question 20

The idea that relying on intuition as a better way to make business decisions than using systematic study has been shown by the evidence to be

Accepted Answer

A) an uncommon business practice. 
B) completely false. 
C) 100% true. 
D) mostly false. 
A) an uncommon business practice. 
B) completely false. 
C) 100% true. 
D) mostly false.

Explain the terms 'efficiency,' 'effectiveness,' and 'productivity.'

When companies have reputations as good places to work,

Which one of the following would NOT be considered a human skill?

The belief that satisfied employees are more productive than dissatisfied employees has been a basic tenet among managers for years,although recent research does not support this view.

Business schools now recognise the role organisational behaviour plays in workplace success.This has resulted in:

In order to attract and retain high-performing employees,organisations must develop managers who possess interpersonal skills.

Globalisation across the world is happening in all of the following ways EXCEPT:

Why are the key employability skills gained from studying OB applicable to other majors or future careers?

A survey of more than 2100 CFOs across 20 industries indicated that:

Organisational behaviour is a field of study that looks at behaviour in three areas: individuals,groups,and departments.

OB is essential for solving many problems that involve all of the following EXCEPT:

Describe three organisational-level variables and why they matter to organisations.

As an employability skill,knowledge application and analysis is best defined as:

During difficult economic times,

_______ represent(s)an individual-level input that help(s)to shape organisational processes.

It is important to incorporate social entrepreneurship education because:

Which of the following statements BEST describes the role of OB in assisting management?

Which of the following is NOT one of the four management functions?

The idea that relying on intuition as a better way to make business decisions than using systematic study has been shown by the evidence to be

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 1: What Is Organisational Behaviour

Explain the terms 'efficiency,' 'effectiveness,' and 'productivity.'

When companies have reputations as good places to work,

Which one of the following would NOT be considered a human skill?

The belief that satisfied employees are more productive than dissatisfied employees has been a basic tenet among managers for years,although recent research does not support this view.

Business schools now recognise the role organisational behaviour plays in workplace success.This has resulted in:

In order to attract and retain high-performing employees,organisations must develop managers who possess interpersonal skills.

Globalisation across the world is happening in all of the following ways EXCEPT:

Why are the key employability skills gained from studying OB applicable to other majors or future careers?

A survey of more than 2100 CFOs across 20 industries indicated that:

Organisational behaviour is a field of study that looks at behaviour in three areas: individuals,groups,and departments.

OB is essential for solving many problems that involve all of the following EXCEPT:

Describe three organisational-level variables and why they matter to organisations.

As an employability skill,knowledge application and analysis is best defined as:

During difficult economic times,

_______ represent(s)an individual-level input that help(s)to shape organisational processes.

It is important to incorporate social entrepreneurship education because:

Which of the following statements BEST describes the role of OB in assisting management?

Which of the following is NOT one of the four management functions?

The idea that relying on intuition as a better way to make business decisions than using systematic study has been shown by the evidence to be

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters