Question 1

The unknown area of the Johari Window is​

Accepted Answer

A)  ​the same as the blind area. 
B)  ​made up of private feelings and needs you do not want to share. 
C)  ​an area you need to enlarge in order to build friendships. 
D)  ​an area that you,and others,can never know completely and that can never completely disappear. 
A)  ​the same as the blind area. 
B)  ​made up of private feelings and needs you do not want to share. 
C)  ​an area you need to enlarge in order to build friendships. 
D)  ​an area that you,and others,can never know completely and that can never completely disappear.

Question 2

When Tamara is alone with Michael,she tells him,"I care about your success as a sales associate and believe that the way you interact with clients is hurting your results." Tamara's criticism could be more constructive if she remembered to​

Accepted Answer

A)  ​use "I-statements." 
B)  ​communicate her regret. 
C)  ​request a specific change in his behavior in the future. 
D)  ​address his competency in and commitment to sales. 
A)  ​use "I-statements." 
B)  ​communicate her regret. 
C)  ​request a specific change in his behavior in the future. 
D)  ​address his competency in and commitment to sales.

Question 3

____________________ involves disclosing nonthreatening information,such as your age and favorite food.

Accepted Answer

The answer of ____________________ involves disclosing nonthreatening information,such as your...

Question 4

Jan tells Jill,"I want you to do well.Please take the time to research more sources in the future." This is an inappropriate way to offer criticism.

Accepted Answer

A) True 
 B)False

Question 5

When Bill is alone with Sally,he apologizes by saying,"I'm sorry about getting angry yesterday.I should have informed you sooner that I rescheduled my appointments." Bill's apology could be even stronger if he had included​

Accepted Answer

A)  ​a remedy. 
B)  ​rumination. 
C)  ​responsibility. 
D)  ​regret. 
A)  ​a remedy. 
B)  ​rumination. 
C)  ​responsibility. 
D)  ​regret.

Question 6

​Case 8.1
​
Ted is a vice-president in a small company.He's a very laid back and private man.Everyone considers him very nice but indecisive.When he makes a decision,he communicates it accurately,but he often just won't make one.Ted thinks of himself as a very decisive person who likes to be flexible and take his time making decisions.In casual conversations with his secretary,Ted reveals that he went to school in the South,has been married for 20 years,and is thinking about taking a cruise for the first time for this year's vacation.
​
Ted is terrified of making the wrong decision in most situations.He knows this but won't tell anyone,even his wife.You see,he once worked for a very demanding and abusive boss who eventually fired him.Anytime Ted would make a decision this boss disagreed with,whether it was the right decision or not,the boss would yell at and humiliate him in front of others.As a consequence,now,years later,Ted has a tough time making decisions.
-Refer to Case 8.1.Ted has decided to talk with his coworkers about how humiliated and defensive he was after one of his former boss's disagreements over his decisions.Ted needs to pay particular attention to which element of self-disclosure?​

Accepted Answer

A)  ​​Practicing the art of apologizing 
B)  ​​Accurately describing feelings and emotions 
C)  ​​Communicating the situation in terms of facts 
D)  ​​Presenting constructive criticism with care 
A)  ​​Practicing the art of apologizing 
B)  ​​Accurately describing feelings and emotions 
C)  ​​Communicating the situation in terms of facts 
D)  ​​Presenting constructive criticism with care

The unknown area of the Johari Window is

When Tamara is alone with Michael,she tells him,"I care about your success as a sales associate and believe that the way you interact with clients is hurting your results." Tamara's criticism could be more constructive if she remembered to

____________________ involves disclosing nonthreatening information,such as your age and favorite food.

Jan tells Jill,"I want you to do well.Please take the time to research more sources in the future." This is an inappropriate way to offer criticism.

When Bill is alone with Sally,he apologizes by saying,"I'm sorry about getting angry yesterday.I should have informed you sooner that I rescheduled my appointments." Bill's apology could be even stronger if he had included

Introduction to Human Relations

Improving Personal and Organizational Communications

Understanding Your Communication Style

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Motivating Yourself and Others

Achieving Emotional Balance in a Chaotic World

Building Stronger Relationships With Positive Energy

Developing a Professional Presence

Team Building: a Leadership Strategy

Resolving Conflict and Dealing With Difficult People

Responding to Personal and Work-Related Stress

Valuing Workforce Diversity and Inclusion

The Changing Roles of Men and Women

A Life Plan for Effective Human Relations

Filters

Exam 8: Improving Interpersonal Relations With Constructive Self-Disclosure

The unknown area of the Johari Window is​

When Tamara is alone with Michael,she tells him,"I care about your success as a sales associate and believe that the way you interact with clients is hurting your results." Tamara's criticism could be more constructive if she remembered to​

____________________ involves disclosing nonthreatening information,such as your age and favorite food.

Jan tells Jill,"I want you to do well.Please take the time to research more sources in the future." This is an inappropriate way to offer criticism.

When Bill is alone with Sally,he apologizes by saying,"I'm sorry about getting angry yesterday.I should have informed you sooner that I rescheduled my appointments." Bill's apology could be even stronger if he had included​

Introduction to Human Relations

Improving Personal and Organizational Communications

Understanding Your Communication Style

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Motivating Yourself and Others

Achieving Emotional Balance in a Chaotic World

Building Stronger Relationships With Positive Energy

Developing a Professional Presence

Team Building: a Leadership Strategy

Resolving Conflict and Dealing With Difficult People

Responding to Personal and Work-Related Stress

Valuing Workforce Diversity and Inclusion

The Changing Roles of Men and Women

A Life Plan for Effective Human Relations

Filters

The unknown area of the Johari Window is

When Tamara is alone with Michael,she tells him,"I care about your success as a sales associate and believe that the way you interact with clients is hurting your results." Tamara's criticism could be more constructive if she remembered to

When Bill is alone with Sally,he apologizes by saying,"I'm sorry about getting angry yesterday.I should have informed you sooner that I rescheduled my appointments." Bill's apology could be even stronger if he had included