Exam 8: Improving Interpersonal Relations With Constructive Self-Disclosure

The best way for a new supervisor to build trust among the people he supervises is to show them that he cares about their success,is _________ to guide them,and is committed to their shared goals.

Vicki cannot seem to stop thinking,over and over,about how she could have better handled an irate customer she encountered last week.Vicki's continual replay of thoughts is known as ____________________.

Unquestioning belief in another person's competency,commitment,and capacity to care are important components of ____________________.

Diego has just been introduced to Dan,a more experienced engineer who will be his teammate for several projects.Draw two Johari Windows for Diego,one representing his communication with Dan now and one representing his communication with Dan after a closer relationship has developed over several months.Explain the difference in the size of the panes in the two window designs.

Sharing feelings through appropriate ____________________ is a social skill anyone can learn.

Which is true of appropriate self-disclosure?​

It is appropriate to keep some information about yourself hidden from others.

​Case 8.1 ​ Ted is a vice-president in a small company.He's a very laid back and private man.Everyone considers him very nice but indecisive.When he makes a decision,he communicates it accurately,but he often just won't make one.Ted thinks of himself as a very decisive person who likes to be flexible and take his time making decisions.In casual conversations with his secretary,Ted reveals that he went to school in the South,has been married for 20 years,and is thinking about taking a cruise for the first time for this year's vacation. ​ Ted is terrified of making the wrong decision in most situations.He knows this but won't tell anyone,even his wife.You see,he once worked for a very demanding and abusive boss who eventually fired him.Anytime Ted would make a decision this boss disagreed with,whether it was the right decision or not,the boss would yell at and humiliate him in front of others.As a consequence,now,years later,Ted has a tough time making decisions. -Refer to Case 8.1.If Ted chose to disclose his past experience with his new boss as a way to help the new boss understand Ted's decision-making process,Ted would need to pay special attention to which element of appropriate self-disclosure?​

An effective apology will communicate the three Rs: regret,responsibility,and rumination.

When a round of downsizing forced Olivia's boss,Karen,to ask Olivia to absorb the responsibilities of the laid-off grant writer,neither woman was sure what to expect.Olivia had never written a grant before,but Karen mentored her along.Over time,they discovered that Olivia had a great talent and interest for the task,and she successfully wrote proposals that were awarded hundreds of thousands of dollars.This example of mentoring resulted in which change in Olivia's self-disclosure?​

The best time to offer self-disclosure is always "now."​

Your text describes how Jim Teeters,after feeling ashamed and considering quitting his college teaching job.stood up in front of his introductory sociology class and confessed that he had selfishly prioritized his need for recognition over his obligation to help them learn.This is an example of​

Courtney and Helen work in adjacent cubicles.For the last three years they have maintained a very professional relationship and they know very little about each other's personal lives.This happens when​

In a 360-degree feedback assessment strategy,​

Individuals who are very private about their personal lives may discover stress relief through appropriate self-disclosure.

Self-disclosure can increase the accuracy of communication by​

Discuss how to use self-disclosure and feedback in order to repair damaged relationships.

Anne is a loan manager and Ken is her client.Anne lost track of time while working on another project and didn't pick up Ken's papers until almost a week after he submitted them.She now must call Ken to apologize for the delay in starting the approval process and ask a few questions.Identify the three components of an effective apology,and offer an example of a strong apology that Anne might use.

Explain the concept of the 360-degree assessment.What are the benefits of this type of assessment?​

It's best to ruminate before self-disclosure.