Exam 6: Attitudes Can Shape Your Life

Name the three components of attitude described by social psychologists and provide a real-life example of each.

As children reach adolescence,they come to be influenced by their ____________________-perhaps even more than by parents,teachers,and other adult figures.

Your close friend was laid off due to downsizing,and she's feeling depressed.She's looked online and in the paper for job openings,but has recently given up hope of finding anything.You've also noticed that she has become more withdrawn from friends lately.Detail a well-rounded plan for how you can help her improve her attitude about this jobless situation.

It can be difficult,though not impossible,to unlearn negative attitudes.

In most organizations,new employees observe and emulate what supervisors and managers do when adjusting to their jobs.

Briefly explain what it means to value diversity.

Eddie's attitude toward work is that each worker should consistently put forth his or her best effort to do the job well.How might Eddie best convey this attitude when applying for a job?​

An important first step in changing your attitude is

Learning to cope with change is important for maintaining a positive attitude that employers value.

How will the age of information affect attitudes?​

Define attitudes and discuss five forces that influence their formation.

We develop negative or positive attitudes toward people,ideas,and events based upon our thoughts about,feelings about,and actions toward them.

You can help others to change their attitudes by changing the conditions that precede a behavior.

Case 6.1 ​ Martin is managing a production line in a manufacturing plant in the Midwest.Martin has a quality and productivity problem in one part of the manufacturing process.He discovers that his workers aren't sure what to do.When he asks why they didn't ask questions,the universal reply is,"We Midwesterners don't ask questions,we just do." ​ Martin decides to address this problem by offering recognition rewards for the employee who asks the most job-related questions that lead to process improvements each month.Unfortunately,Martin finds the program doesn't work.When he further questions his workers,he discovers that no one wants to be the first to ask questions.As a group,workers still feel that they should figure it out on their own and not ask questions. ​ Martin persuades Carmen,a worker everyone else admires,to be the first to ask questions as part of the program.After about a month,several other people begin to submit questions,and soon everyone in the plant is asking questions. -Refer to Case 6.1.Martin's identification of Carmen is an example of using ____ to influence attitudes.

By simply saying "Thank you;I appreciate receiving this today" when a coworker provides you information ahead of schedule,you are can influence that person to submit work early again in the future.

Employees who frequently have a negative attitude can still maintain a high level of productivity.

How is the success of a company affected by its leaders' attitudes?​

____________________ are able to imagine themselves in someone else's position and understand what that person is feeling.

In the conceptual age,workers and businesses that demonstrate empathetic attitudes will have a competitive advantage.

One of the most significant differences between high and low achievers is choice of career.