Exam 6: Attitudes Can Shape Your Life

The changing demographics of the global work force make which of the following attitudes especially important for success in the workplace?​

Lena frequently agrees with the rest of her team in hopes that she will be accepted by her team members.She may lose control of her attitude due to

While you can control or modify attitudes to some degree,it is basically impossible to change them once you reach adulthood.

Case 6.1 ​ Martin is managing a production line in a manufacturing plant in the Midwest.Martin has a quality and productivity problem in one part of the manufacturing process.He discovers that his workers aren't sure what to do.When he asks why they didn't ask questions,the universal reply is,"We Midwesterners don't ask questions,we just do." ​ Martin decides to address this problem by offering recognition rewards for the employee who asks the most job-related questions that lead to process improvements each month.Unfortunately,Martin finds the program doesn't work.When he further questions his workers,he discovers that no one wants to be the first to ask questions.As a group,workers still feel that they should figure it out on their own and not ask questions. ​ Martin persuades Carmen,a worker everyone else admires,to be the first to ask questions as part of the program.After about a month,several other people begin to submit questions,and soon everyone in the plant is asking questions. -Refer to Case 6.1.Which of the following attitudes does Martin most value in Carmen's willingness to ask the first questions?​

Valuing ____________________ means that an organization tends to make full use of the ideas,talents,experiences,and perspectives of all employees.