Exam 5: Personal Values Influence Ethical Choices
Exam 1: Introduction to Human Relations65 Questions
Exam 2: Improving Personal and Organizational Communications68 Questions
Exam 3: Understanding Your Communication Style64 Questions
Exam 4: Building High Self-Esteem65 Questions
Exam 5: Personal Values Influence Ethical Choices67 Questions
Exam 6: Attitudes Can Shape Your Life65 Questions
Exam 7: Motivating Yourself and Others64 Questions
Exam 8: Improving Interpersonal Relations With Constructive Self-Disclosure66 Questions
Exam 9: Achieving Emotional Balance in a Chaotic World66 Questions
Exam 10: Building Stronger Relationships With Positive Energy67 Questions
Exam 11: Developing a Professional Presence67 Questions
Exam 12: Team Building: a Leadership Strategy64 Questions
Exam 13: Resolving Conflict and Dealing With Difficult People68 Questions
Exam 14: Responding to Personal and Work-Related Stress65 Questions
Exam 15: Valuing Workforce Diversity and Inclusion65 Questions
Exam 16: The Changing Roles of Men and Women65 Questions
Exam 17: A Life Plan for Effective Human Relations65 Questions
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Case 5.1
Joan is designing an ethics training program for her company.She decides to build it around the story of the founder of the corporation,Rosa.Rosa's "rags-to-riches" story reveals a woman with strong standards of personal conduct,deep personal values and beliefs,and a pattern of good judgment.Rosa attributes her success to the upbringing she had as a child.A second portion of the training program will review the company's values,ethics code,and policies so that all employees are very clear on where the company stands on key issues and business behaviors.
-Refer to Case 5.1.The training program is helping employees make right choices by
(Multiple Choice)
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The steps a company can take toward enhancing corporate ethics include
(Multiple Choice)
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Betsy can land a sale if she moves her customer's order ahead of other orders placed earlier.Company policy is "first in,first out." When Betsy learns of the policy,she explains to her customer she can't "cut them into the production line ahead of other orders." She is following which guideline for making right ethical choices?
(Multiple Choice)
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One's ____ are those that consistently rank higher than others and guide one's behavior.
(Multiple Choice)
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In ethical terms,when you have the legal right to do something it means
(Multiple Choice)
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Identify one major event from each generational period.Then,explain how you believe each event influenced the formation of at least two values for members of the corresponding generation.
(Essay)
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Long-lasting friendships,good relationships with co-workers,and job satisfaction are a reflection of a good character.
(True/False)
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U.S.culture puts a lot of emphasis on self-gratification,which can make it more difficult to establish clear moral boundaries.
(True/False)
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To encourage employees to monitor and report unethical or illegal behavior in the workplace,an employer should
(Multiple Choice)
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Codes of ethics that are enforced without exception do little to create an ethical corporate culture.
(True/False)
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Individual character is based on internal values,personal standards of behavior,and the resulting judgments one makes.
(True/False)
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Distinct from personal values,____________________ are guiding principles of a culture that define behavior as right,good,and proper.
(Short Answer)
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Value conflicts are less likely in workplaces that have workers from more than one generation.
(True/False)
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Which of the following is a legal and ethical business practice?
(Multiple Choice)
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In the business world a person is always faced with two clear-cut options: doing the right thing or doing the wrong thing.
(True/False)
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Some people feel that companies should look into value conflicts when trying to solve quality problems,absenteeism,and poor customer service.
(True/False)
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Having _____ gives you a definite picture of the kind of person you want to be and the kind of life you want to have.
(Multiple Choice)
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Zappos conducts interviews with potential new employees to assess their core values and attitudes as well as their skills,and then requires new hires to participate in five weeks of training on topics such as "delivering WOW through customer service," "embracing change," and "being adventurous,creative,and open-minded." Zappos follows these procedures in order to:
(Multiple Choice)
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By constantly monitoring your commitment to your values and intentionally reflecting on the values you hold dear,you can avoid ____________________.
(Short Answer)
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