Exam 20: Building Teams Through Communication and Partnerships

Trust is an important aspect of helping relationships,therapeutic communications,and the positive communications model.Which statement does not involve or operationally define trust?

Which of the following would not be a characteristic of an effective nursing team leader?

In addressing nursing students in the lounge area,the unit manager was discussing team leadership and team effectiveness.She stated,"One can agree to disagree with another team member's perspective even when one doesn't necessarily see that perspective as being the correct one." In being creative,which of the following basic rules was she talking about?

The nurse manager was upset with the staff nurse and said,"You did not understand what I said." Which element in the communication process was she referring to?

Emotional intelligence is an important aspect of being a team member and emotions are important components of organizational life.The impact of emotions should be a high priority when examining the functioning of the team.Patricia is aware of the importance of emotions on team cohesiveness.One of her early sessions will be focused on emotional intelligence.The first step in determining the level of emotional intelligence is recognizing:

The chief nursing officer decided that the nurse managers need a series of staff development programs on team building through communication and partnerships.She understood that the nurse managers needed to build confidence in ways of handling various situations.The greatest deterrent to building confidence is:

The nurse manager used a mediator to help resolve conflicts on the unit.During the mediation process,the nurse manager saw signs of potential team building.One key concept of an effective team is: