Exam 17: Selecting, developing, and Evaluating Staff

An environment that fosters misunderstanding and that hinders effective communication leads to:

Nurse Managers are increasingly being held accountable for nurse retention.Which of the following actions should a nurse manager focus on to retain nurses? (Select all that apply.)

Joshua,a new graduate,reviews the employee evaluation for his new position.The first section requires that he list his own specific objectives to be accomplished.This is an example of:

In addressing the primary challenge in recruitment of new staff,which of the following interview questions might be asked?

As a manager,you are interested in developing behavioural questions for an interview.You know that there is team conflict at times on your unit.Which of the following questions would satisfy your interest in behavioural questions?

You have hired Bumika as a new staff member on your unit.Although she is an experienced intensive care unit nurse,this is her first educator role.A month into her new position she confides that she feels really incompetent in her new position and bursts into tears.Your response is based on application of your understanding of:

John's performance was satisfactory during the first month,but after that time he was very inconsistent in the provision of nursing care.One month before the end of the rating period,he cared for a very wealthy and influential patient,who is a close friend of the clinical manager.This patient donated new furniture for the staff lounge in John's name to show appreciation for his care.Joshua's subsequent performance appraisal resulted in outstanding ratings in all areas.This is an example of:

Nora,a new nurse manager,writes certain assumptions regarding the organization's objectives into her budget.Her supervisor tells her that the objectives implied in her assumptions are not entirely consistent with the organization and that she needs to clarify these objectives with her supervisor.Nora apologizes and says she had more latitude with the budget where she previously worked.This is an example of:

The chief nursing officer establishes a shared governance model to help empower the nursing staff,thus empowering the organization.Common characteristics of empowered organizations are:

The primary disadvantage of a BARS is that it is:

Joshua notes that the next section of the evaluation tool is specific to the organizational philosophy and has a four-point ordinal scale that describes performance from "always meets expectations" to "does not meet expectations." This type of evaluation is most commonly known as:

In staff development which of the following would support retention of nurses? (Select all that apply.)

Which of the following strategies might be effective in empowering staff?

An outpatient clinic advertised for registered nurse positions.Before authorizing a position opening,the nurse manager should:

Which of the following might best conclude an interview?

Yasmine is a likable and popular staff member.Despite occasional complaints from patients about inappropriate comments and rough handling of patients,Yasmine continues to receive positive performance appraisals.This is an example of:

Coaching is an approach that retains nurses.Which of the following are coaching behaviours? (Select all that apply.)

The biggest challenge in the recruitment of staff is:

On your unit,despite efforts to build a strong sense of team,conflict between some of the staff is ongoing.Nonetheless,you want to proceed with developing a systematic and effective performance appraisal system.Which of the following approaches would be most appropriate for you to implement?

A nurse manager in the intensive care unit works with his staff to develop an appraisal instrument that includes quantitative data and respects standards for a registered nurse working on that unit.What type of appraisal is this?